Amazing hotel in Santa Monica. Wonderful position, beautifully furnished room, extremely helpful staff. Beautiful lounge and excellent restaurant. Difficult to fault and a pity we had only two nights there.
1,050
265
132
68
59
mviladot
Amazing
Review of Hotel Casa Del Mar
Reviewed Aug 1, 2019
Extraordinary hotel with unsurpassed location right on the beach, excellent service and ambiance, the whole staff is very helpful and they truly make you feel at home ... and the food is excellent. A must!
Date of stay: July 2019Trip type: Traveled with family
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eyoneyama, General Manager at Hotel Casa Del Mar, responded to this review
Responded Aug 1, 2019
Dear mviladot,
Thank you for taking the time to provide your feedback. We are delighted that you enjoyed your stay with us at the beach.
We look forward to welcoming you back soon.
Sincerely,
Charlie Lopez-Quintana
General Manager
Thank you for taking the time to provide your feedback. We are delighted that you enjoyed your stay with us at the beach.
We look forward to welcoming you back soon.
Sincerely,
Charlie Lopez-Quintana
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1,574)
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259 - 264 of 1,574 reviews
jaco2401
Bury, United Kingdom
2
Date of stay: July 2019
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
eyoneyama, General Manager at Hotel Casa Del Mar, responded to this reviewResponded July 30, 2019
Dear jaco2401,
Thank you for taking the time to provide your feedback. We are delighted that you enjoyed your stay with us at the beach.
We look forward to welcoming you back soon.
Sincerely,
Charlie Lopez-Quintana
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
LindseyTwithCD
1
I was at the Casa Del Mar for a work trip to potentially host a meeting at the property. It is one of the nicest properties I've ever been to, and I worked in luxury hotels for over 10 years and have stayed at some exceptional places.
Kansas (yes, Kansas is his real name) welcomed me at my check in. He was passionate and super knowledgeable about the area and the hotel itself. Super friendly and welcoming. A terrific start to my stay.
The room product here is fantastic - they are spacious and bright. Comfortable beds, great views (even the non-ocean views are still nice). But if you get a room with a view, it pretty much includes the Santa Monica Pier which is lovely at night.
I had dinner at the restaurant and it was fantastic too! Try the squid ink pasta dish, try the sushi. And any server you have would be awesome. I so wish I could remember the name of our server because he was fantastic. We sat back in the corner of the restaurant. And every bite was just a dream!
I rented a bike one day and rode up and back on the sidewalk that goes all along the beach. I did the Saturday morning beach side workout with a lovely female trainer (again, I'm bad with names but she was awesome). We were the only ones out there and she was able to tweak the workout for my bum shoulder I have, and again was very knowledgeable.
Honestly, staying at this hotel is the nicest thing you can do for yourself. One of my top hotel experiences in my life.
Date of stay: May 2019
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DBuxbaum, Public Relations Manager at Hotel Casa Del Mar, responded to this reviewResponded July 29, 2019
Dear LindseyTwithCD,
Thank you for taking the time to provide your feedback. We are delighted that you enjoyed your stay with us at the beach.
We will pass along all of your wonderful comments to our staff, and appreciate all of the kind words you chose to share.
We look forward to welcoming you back soon.
Sincerely,
Danielle Buxbaum
Marketing Coordinator
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
deborahw480
Park City, Utah
115
via mobile
We stayed this weekend. Our reservation was miscommunicated and got cancelled by accident. The hotel was very helpful and willing to get us a nice room. They went above and beyond to make sure we were comfortable.
I also lost a diamond earring while I was staying there but I didn’t know where. I called housekeeping and they found it and gave it to us immediately. I didn’t think I’d ever see it again.
They were so happy and friendly at the door and the front desk. The food is great. The bar is lively. The pool is relaxing. The massage was perfect. We will definitely stay here again!! Thank you!
Date of stay: July 2019
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DBuxbaum, Public Relations Manager at Hotel Casa Del Mar, responded to this reviewResponded July 29, 2019
Dear deborahw480,
Thank you for taking the time to provide your feedback. We are delighted that you enjoyed your stay with us at the beach. We are so happy to hear that our staff went above and beyond to provide you the best experience.
We look forward to welcoming you back soon.
Sincerely,
Danielle Buxbaum
Marketing Coordinator
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
jessharris1
Pueblo, Colorado
1
The service was awesome A+. But the hotel is just old. The check in was an awesome experience. They are great people. But walking to our room the hailway smelled like dog. The hotel room was pretty small. The room was 73 degrees. Turned the air on right away and set to 68 degrees. No air coming out. Called maintenance. They came out and said the air was blowing out at 68 degrees. So he said it would go down to 68 degrees eventually. It actually went up 1 degree during our stay. There was no air coming out of it so kind of funny when they said it worked. The shower drain was very slow draining. So the customer service at check in was 5 star but the hotel is not 5 star.
Date of stay: July 2019
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
eyoneyama, General Manager at Hotel Casa Del Mar, responded to this reviewResponded July 31, 2019
Dear jessharris1,
Thank you for taking the time to share your experience at Hotel Casa del Mar.
We are delighted to hear that you found the overall service and especially the check-in to your liking. We will certainly recognize our front desk staff for their high level of service. However, we were dismayed to learn that your stay was not flawless. Please accept our sincere apologies for the several challenges you encountered during your stay.
We are grateful for your comments which will enable us to improve our product and service in the future.
Sincerely,
Charlie Lopez-Quintana
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
RheaE788
Austin, Texas
104
Loved the staff and location. The hotel is top quality without being stuffy. The staff are so attentive, but not snooty and stuffy. Extra amenities such as getting to use the bikes for free for an hour and having a ride to places for free if it's within two and a half miles was great. They don't nickel and dime you for these things. The only drawback is the a.c. in California doesn't seem to measure up to what we are used to in our hot climate in Texas. So, we were a little warm during the night.
Date of stay: July 2019
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DBuxbaum, Public Relations Manager at Hotel Casa Del Mar, responded to this reviewResponded July 19, 2019
Dear RheaE788,
Thank you for sharing your experience with us on your visit to the beach. We are thrilled that you enjoyed your experience with us, and also appreciate the constructive feedback.
We look forward to welcoming you back soon.
Sincerely,
Danielle Buxbaum
Marketing Coordinator
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.