We recently stayed 4 nights at the hotel. While our room had a lovely side view of the pier, we were unable to sleep. The doors banged loudly at all hours of the night shaking the thin walls. Security was up and down the halls afetr 11:00 pm just talking loudly on walkie talkie about nothing in particular. I had to ask them to be quiet. Room service banged loudly on nearby rooms at midnight to deliver. The housekeeping staff had loud discussions outside our door every afternoon. The walls were so thin we could hear the unhappy baby in the next room crying well after midnight and for hours in the morning starting at 5:45 a.m.
It seems as if there is no management present, or if there is, no staff training has been implemented. We might as well have been at a motel.
The bed and linens are nice. The housekeeping is good. I had to call for hot water on 4 different occasions as they do turn the hot water down after a certain hour, probably to conserve energy. I don't mind calling once. I don't want to call multiple times.
I expressed my concerns to the desk staff, but they seemed unconcerned. Marriott reservations says this is a level 7 hotel. I have no idea what that means.
We asked to be moved , but were told there were no other rooms available. We paid over 300.00 dollars per night plus 30 dollars parking per day. The next time we want a break we will pay 200.00 dollars more per night and go to Casa del Mar or Shutters.
- Official Description (provided by the hotel):
- Contemporary European-style Hotel situated overlooking the Pacific Ocean, 5 miles from J. Paul Getty Museum. ... more less
- Reservation Options:
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- Also Known As:
- Jw Marriott Santa Monica Le Merigot Hotel Santa Monica
- Marriott Santa Monica
- Santa Monica Marriott