Generally disappointed by the (lack of) service at this hotel, which for its brand and location, should provide a much better experience. Staff are aloof and condescending. When I arrived after a very long road trip, at least five of them stood and watched as I struggled in through the doors with my luggage.
They did not provide me the room that was promised (with a sea view), the internet did not work for the first two hours I was in the room. When I called room service to ask for a spoon--just a spoon, it took them more than forty-five minutes to bring me one. On at least three occasions, I called the front desk with a request or question and nobody answered. I do not know any respectable hotel where the receptionist would simply not pick up.
I filled out my breakfast order and left it on my doorknob and surprise, it never showed up the next morning. No mention of it, no apologies, and when I later inquired about it, there was no follow up, so I went and ate breakfast at Shutters next door.
There is a serious management issue at this hotel, and I concur with those who talk about distracted staff all hanging out in the lobby. They are far more concerned with socializing than they are with doing their jobs. It's unfortunate, since I paid around $400/night for this room. I will not be coming back and I would advise others to pick a different hotel in Santa Monica. This one has it all wrong, and I am shocked that Marriott would allow one of their properties to exist in such a sorry state.
- Official Description (provided by the hotel):
- JW Marriott Santa Monica Le Merigot is contemporary European-style hotel overlooking the beautiful Pacific Ocean. We are a top choice among hotels near Santa Monica Boulevard and the Santa Monica Pier, offering accommodations that are steps from the beach and fantastic shopping, and situated just 5 miles from J. Paul Getty Museum in Pacific Palisades, California. ... more less
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- Also Known As:
- Jw Marriott Santa Monica Le Merigot Hotel Santa Monica
- Marriott Santa Monica
- Santa Monica Marriott