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“Just mediocre!”

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JW Marriott Santa Monica Le Merigot
Ranked #19 of 36 Hotels in Santa Monica
Wilmington, Delaware
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Just mediocre!”
3 of 5 bubbles Reviewed December 5, 2013

We stayed at this Marriott for a wedding. The rooms smelled mildewy and the windows did not open. We had to stay on the first floor to get a room with a small patio and fresh air. It was a bit noisy, but bed was comfortable. There were nicer options not included in wedding rate on higher floors.

The bar and patio were nice, but pool area seemed cramped and no view of ocean at all. You have to cross the street to get to the beach.

The bar menu and breakfast were good.

The location was convenient....close to the pier, the promenade and nice restaurants.

Room Tip: Ask if the windows open!
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  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joanne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline A, Director of Sales at JW Marriott Santa Monica Le Merigot, responded to this review, December 9, 2013
Thank you for providing your feedback on your recent stay at our hotel. We are disappointed that we didn't meet your expectations. Please contact me directly if you are planning another trip to Santa Monica, I will personally ensure that you will have an unforgettable stay.

Happy Holiday,
Caroline
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1,046 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (221)
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English first
Flagstaff, Arizona
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed December 5, 2013

We have been staying at Le Merigot a few times annually for the last 10 years. We keep returning because of the great staff and service. Over the years the rooms have maintained their large, cheerful appearance and the breakfasts down stairs in the restaurant have remained excellent.

The proximity to the Beach, the Pier and even the Promenade make finding activities easy. For exercise the fitness room or just riding a bike along the beach boardwalk can't be beat. A bike ride at sunset time along the beach is especially memorable

The recently renovated Spa and lobby are outstanding, but more renovating is needed. Specifically the hall ways and room carpeting needs to be replaced. It is well worn and showing its age.

The Pool area is pleasant but has always lacked an outdoor Jacuzzi. That little, raised, open space at the northwest corner of the pool would be perfect.

If those changes were to be done, Le Merigot would be perfect and we would give it the highest
rating of Excellent!

Roman

Room Tip: Ask for an Ocean view room.
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  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Roman L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline A, Director of Sales at JW Marriott Santa Monica Le Merigot, responded to this review, December 9, 2013
We appreciate your review and your loyalty as a repeat guest over the last 10 years. As mentioned above, we are currently in the process of enhancing your guest experience by upgrading our guestrooms and will be finished in the upcoming months. We look forward to your return visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, Nevada
Level Contributor
100 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed November 25, 2013

Third visit to this property and never dissapointed. The location is excellent, short walk to the beach, Pier and shopping. Service is great and special kudos to "Matt" from the front desk who went above and beyond one morning when their wasn't coffee set in the lobby yet. He tracked some down and brought it right out. Rooms are very good, nice patio/pool area. Considering the prices of some of the other properties in the area, the JW is a great choice all the way around.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LVConsul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline A, Director of Sales at JW Marriott Santa Monica Le Merigot, responded to this review, November 27, 2013
We are very glad to have you as a repeat guest and look forward to welcoming you on another one of your return visits.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orange County
Level Contributor
184 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
2 of 5 bubbles Reviewed November 25, 2013

I have wanted to stay at this hotel for quite a while. Right on the Beach of Santa Monica. I arrived early and they told me my room was, in fact, ready but needed to be inspected. They would call me when that was done. And they told me it had an unobstructed view! Wow. As a Platinum Elite Member of Marriott I am aware of some of the perks, but this was exciting. My Profile asks for a high floor overlooking the pool. Two hours later – no call. So I went to the front desk. The young man assured me the room was ready and gave me the keys. Bottom floor with an unobstructed view of the Lowes Hotel wall next door. Oh, and an empty wine bottle on the roof structure under my window. How it got there I have no clue as the windows would not open for fresh air. If this was all it would be bad enough, but there was more. Suffice it to say we were very disappointed and will never return.

Room Tip: My room was 205. Don't go there!
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  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Stricks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline A, Director of Sales at JW Marriott Santa Monica Le Merigot, responded to this review, November 27, 2013
I would like to personally apologize that your room and stay did not live up to your expectations. We take great pride in our services and it is our highest mission to go above and beyond to make sure that your stay is memorable. We take feedback seriously and your comments will help us to improve and provide the level of service our guests have come to expect from a JW Marriott. We hope to someday be able to re-establish our credibility with you.
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London
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed November 25, 2013

Stayed in July 2009 and found this to be a beautiful hotel, clean, nice food and friendly staff. Staff helped us with locating places to visit, helped us with hiring a car and and providing maps. The hotel pool and bar area was lovely and spcious.
Our rooms provided great views of the ocean and we found our trip relaxing and very pleasant. The beds were lovely and comfortable and we we enjoyed our stay here.
Great location for the pier and also walk down to the beach.

  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Deepsd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline A, Director of Sales at JW Marriott Santa Monica Le Merigot, responded to this review, November 27, 2013
Thank you for the excellent review and we hope to welcome you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Temecula
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed November 22, 2013

Overall, very good! Very good service, in general, with exception of check in, when it took a few minutes to get their attention, as they were overly absorbed/distracted with another guest. Once helped, they were very attentive to our needs in a genuine way--always the best. Hotel was very clean overall, and rooms--though property is older-- were quite decent. The value was exceptionl, given the discounted price we paid. The location simply cannot be beat--a block from the board walk, pier, and very near the best Santa Monica has to offer, including but not limited to Venice Beach, and the fine 3rd street Promenade shopping--a wonderful and entertaining experience, for sure. The only drawback was a poor night's sleep due to some very noisy neighbors--up and loud until 2am, but do note the staff apologized and made good on the issue, by giving us a sincere apology, with a drink voucher--good morning mimosa! We'd definitely stay here again.

Room Tip: Find a room that overlooks the ocean, as it will provide a beautiful addition to your stay. A view...
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Russ S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline A, Director of Sales at JW Marriott Santa Monica Le Merigot, responded to this review, November 25, 2013
Thank you very much for choosing to stay with us and we are pleased to hear that you will return. We pride ourselves on our service and location, and are glad you enjoyed both. We are currently undergoing renovations in our guestrooms that should be completed by the end of this year.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
20 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed November 16, 2013

I stayed at this hotel for one night as opposed to staying at a LAX property. The hotel was nice and quiet and a great location right next to the beach.From here you can see the Santa Monica pier and take a nice walk on the beach.

The room was nice size with a huge corner balcony.

From the time the bellman took our bags to when we checked out all the staff was very friendly and professional.

Breakfast was delicious and filling.

The next time I have a lay over in LA this is where I would stay. It is about 9 miles from LAX or about a 25 minute ride.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank xnavyron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline A, Director of Sales at JW Marriott Santa Monica Le Merigot, responded to this review, November 18, 2013
Thank you for taking the time to write this positive review on our property. We are very glad you decided to try our hotel during your Los Angeles layover, as we are conveniently located near LAX. We are happy that you enjoyed your room, breakfast and the service you received from our staff and look forward to your return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about JW Marriott Santa Monica Le Merigot

Property: JW Marriott Santa Monica Le Merigot
Address: 1740 Ocean Avenue, Santa Monica, CA 90401
Phone Number:
Location: United States > California > Santa Monica > Santa Monica
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Santa Monica
#11 Luxury Hotel in Santa Monica
#14 Business Hotel in Santa Monica
#19 Family Hotel in Santa Monica
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — JW Marriott Santa Monica Le Merigot 4*
Number of rooms: 175
Official Description (provided by the hotel):
Contemporary European-style Hotel situated overlooking the Pacific Ocean, 5 miles from J. Paul Getty Museum. ... more   less 
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Also Known As:
Jw Marriott Santa Monica Le Merigot Hotel Santa Monica
Marriott Santa Monica
Santa Monica Marriott

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