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MigueLatorre
Hong Kong, China

Simply perfect

5.0 of 5 bubblesReviewed Sep 15, 2019via mobile
We stayed 6 nights at Fairmont Santa Monica and the weekend experience was fantastic. We had a room with amazing views over the ocean and stunning sunset, good size, comfy bed, ...

The staff was very professional and helpful (Thanks Carolyn, Brett,...)

We will come back here in our next trip to Santa Monica.
Date of stay: September 2019
Trip type: Traveled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
simranhayermiramar, Guest Relations Manager at Fairmont Miramar Hotel & Bungalows, responded to this review
Responded Sep 28, 2019
Dear MigueLatorre,

Thank you for staying at the Fairmont Miramar- Hotel & Bungalows. It is always a pleasure to receive such positive feedback. I will be sure to share your feedback with our staff, especially Carolyn and Brett, as I am sure it will serve as great encouragement. We always strive for exceptional service and it is great to hear that Carolyn and Brett were able to do exactly that. They are both strong team members and we are lucky to have them as part of The Miramar Family.

Thank you again and we look forward to welcoming you back to The Miramar.

Warm Regards,

Simran Hayer
Guest Services Manager

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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1,108 - 1,113 of 4,016 reviews
Reviewed September 12, 2019

Love the layout of the hotel and had the perfect day with family by the pool. An Verbeeck coordinated everything flawlessly and was able to have the perfect welcome Martini waiting for my dad in his room.

Date of stay: September 2019
    • Value
    • Location
    • Service
Thank Zac C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
simranhayermiramar, Guest Relations Manager at Fairmont Miramar Hotel & Bungalows, responded to this reviewResponded September 28, 2019

Dear Zac C.,

Thank you for staying at the Fairmont Miramar- Hotel & Bungalows. We are pleased to hear that you had such a lovely stay.

Thank you for recognizing An Verbeeck, she is a great team member and we are lucky to have her as part of The Miramar family. We are always striving for exceptional service and it is great to hear that An was able to exemplify just that.

We look forward to welcoming you back to The Miramar on your next stay.

Warm Regards,

Simran Hayer
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 11, 2019

From the moment we arrived the staff were very attentive and helpful beyond necessity. At the check in, Yuhan on the front desk was so helpful and very professional, gave excellent advise on the area and looked after us very well.

What a great welcome to our first visit to LA.

Date of stay: September 2019
    • Value
    • Cleanliness
    • Service
2  Thank wildhogget
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
simranhayermiramar, Guest Relations Manager at Fairmont Miramar Hotel & Bungalows, responded to this reviewResponded September 28, 2019

Dear wildhogget,

Thank you for staying at the Fairmont Miramar- Hotel & Bungalow and for sharing your wonderful stay with us.

I will be sure to share your feedback with our staff as I am sure it will serve as great encouragement. We appreciate your kind words about Yuhan and are happy to hear that he was able to create such an excellent start to your stay.

We hope to welcome you back soon and make your next stay at The Miramar just as great as this last one.

Warm Regards,

Simran Hayer
Guest Services Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 10, 2019 via mobile

The Hotel in general is good.. nice pool area, good service but this is my second time here and the A/C never works!!! They always come to “fix” it and they never do! Had to sleep with the windows open.. and the noice was annoying, not staying here again.

Date of stay: September 2019
Trip type: Traveled with family
Thank Trixi216
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 8, 2019

Loved our stay at the Fairmont Miramar Hotel Santa Monica. The entire experience was wonderful and the service exceptional! Our server Mark at breakfast this morning was incredible, he was attentive and pleasant and super efficient!

Date of stay: September 2019
Trip type: Traveled with family
Thank Lynda S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
simranhayermiramar, Guest Relations Manager at Fairmont Miramar Hotel & Bungalows, responded to this reviewResponded September 28, 2019

Dear Lynda S,

Thank you for staying at the Fairmont Miramar- Hotel & Bungalows. We very much appreciate you taking the time to share your excellent experience.

Thank you for your kind words about Mark, we are lucky to have Mark as part of our team. We are always striving to provide high customer service and Mark surely went above and beyond by being so attentive, pleasant and efficient!

Thank you again and we look forward to welcoming you back on your next stay with us at The Miramar.

Warm Regards,

Simran Hayer
Guest Services Manager

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Reviewed September 8, 2019 via mobile

This elegant hotel was filled with charm and class. The indoor outdoor gym with beautiful pool area was a definite escape for relaxation. My family enjoyed the indoor/outdoor lounge area with its fire pits were so enjoyable. Minutes away from the beach and boardwalk. Great stay

Date of stay: August 2019
Trip type: Traveled with family
2  Thank Novatogal
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
simranhayermiramar, Guest Relations Manager at Fairmont Miramar Hotel & Bungalows, responded to this reviewResponded September 28, 2019

Dear Novatogal,

Thank you for staying at the Fairmont Miramar- Hotel & Bungalows. We are so pleased to hear that you had such a wonderful and charming stay with us. We are glad that you were able to enjoy our gym, Lobby Lounge and explore the surrounding areas of The Miramar.

We hope to see you back soon and that your stay is just as enjoyable as this last one.

Warm Regards,

Simran Hayer
Guest Services Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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