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“Superior Service” 5 of 5 stars
Review of DoubleTree Suites by Hilton Santa Monica

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DoubleTree Suites by Hilton Santa Monica
Ranked #12 of 35 Hotels in Santa Monica
Certificate of Excellence
Saskatoon, Saskatchewan, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Superior Service”
5 of 5 stars Reviewed October 30, 2013

We just got back from holiday in Los Angeles in 3rd week of October, and we stayed 3 nights at the Doubletree Suites by Hilton Santa Monica. We arrived after midnight, but had no problems with checking in late and were still greeted with a chocolate chip cookie, even though it was the middle of the night! My sister is in a wheelchair, and everything in the hotel was completely accessible to her, including the swimming pool and hot tub with special chair lifts! She so enjoyed being able to go for a swim and sit in the hot tub after a day of sight-seeing. All the staff we encountered were very friendly and helpful. We will definitely stay here again when we go back to Santa Monica! Beautiful area!!!

  • Stayed October 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Laurie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JDSmith1, General Manager at DoubleTree Suites by Hilton Santa Monica, responded to this review, November 5, 2013
Fantastic; we are delighted to know that you sister found our hotel very accessible -- especially the pool. Please visit us again whenever the opportunity presents itelf.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,146 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (303)
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English first
Melbourne, Australia
Level Contributor
49 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 stars Reviewed October 30, 2013

Found the hotel a bit impersonal and oddly laid out with many rooms facing busy roads and other rooms visible to the foyer limiting privacy. Though well located the hotel is situated on a busy road and not in the best locale. Fairly pricey given these limitations and given hotel seemed a bit dated in its décor. Breakfast was pretty bad for the price with terrible coffee and average selections. May do better in Santa Monica with other hotel options.

Stayed October 2013, traveled as a couple
Helpful?
Thank biggaplanet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JDSmith1, General Manager at DoubleTree Suites by Hilton Santa Monica, responded to this review, November 5, 2013
Sorry to read about your disenchantment with the hotel's layout and location; we do however respect your observations and thank you for your past business.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Louis, Missouri, USA
Level Contributor
32 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed October 29, 2013

This is a nice, upscale property, not on the waterfront but a 10-15 walk to the Santa Monica pier. From our room on the third floor, we did not have a great view (looking over the high school), also the noise from I-10 (at least on this side of the building) could be a problem for some. Parking rates are high ($28/day) but there is a convenient city-owned lot right next door that charges only $5 per 24 hours. The pool area was nice, as was the lobby and the breakfast (although only free for Gold or Diamond members). I found our room to be clean and spacious. The staff was uniformly polite and helpful.

The reason for only three stars is that our last night at the hotel, the fire alarm sounded at 1:30 AM. This alarm was very loud and the recorded voice loop instructed us to evacuate the building. After going out in the hallway we were told it was a false alarm. But a couple hours later it sounded again, once more waking us up. When I inquired in the morning I was told that these alarm soundings were the result of a mechanical problem with the system (and not caused by a guest setting it off). I consider this inexcusible in a property such as this.

Room Tip: The highest rooms offer a partial oceanview. Also may want to be located away from I-10.
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank SaintLouisTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JDSmith1, General Manager at DoubleTree Suites by Hilton Santa Monica, responded to this review, November 5, 2013
We apologize again for the inconvenience of both of the fire alarms going off; you were informed correctly, it was due to a mechainical malfunction that was corrected the next day. We are one of the few full-service hotels that offers complimentary free Wi-Fi throughout the property -- it helps to offset part of the parking expense which is also the lowest of any upscale hotel in Santa Monica.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stoke on Trent, England
Level Contributor
29 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed October 29, 2013

We stayed here for 3 nights.
First of all, park across the road on the public car park. You have to pay on a card but it is a LOT cheaper than the hotel.
The hotel itself is lovely.
Really nice looking reception area and lobby with glass lifts with wonderful suites.
The breakfast is very good with lots of choice.
We enjoyed the bar several times and the bar staff were always efficient.
The location is great - just a short walk to the pier and 3rd street.
The concierge (I wish I could remember his name) was excellent. We wanted to see the L.A. Dodgers while we were there and he sorted everything for us. He found us a choice of places to sit and even printed the tickets off himself.
We would definitely return to this hotel if we go to Santa Monica / L.A. again.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank IanCol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JDSmith1, General Manager at DoubleTree Suites by Hilton Santa Monica, responded to this review, November 1, 2013
Thank you for your strong recommendation of staying with us again, very much appreciateded.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra, Australia
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed October 29, 2013

Enjoyed our recent stay in Santa Monica and this hotel was just a short walk from all of the shopping, the pier and the beach. It was nice having the suite to spread out in at the end of our trip as we'd done quite a bit of shopping and had big suitcases to pack and organise. The extra room was very welcome. The warm cookies on offer at the front desk are certainly a nice touch.

  • Stayed October 2013, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Lozzari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JDSmith1, General Manager at DoubleTree Suites by Hilton Santa Monica, responded to this review, November 1, 2013
We receive a lot of favorable comments regarding our location and spacious suites; nice to know that you also enjoyed our signature chocolate chip cookie.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington
Level Contributor
70 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed October 25, 2013

We had a King Suite which was very comfortable. Very spacious, comfortable bed & large bathroom. There is a nice area between the bedroom & the bathroom where you can get ready in the morning, freeing up the bathroom for whomever you are traveling with.
We enjoyed our stay here & would stay again.
My husband loved the warm cookies you receive at checkin! :-)

Room Tip: King Suite was very comfortable, lots of room & extra space to get ready outside the bathroom ar...
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank NatalieEllen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JDSmith1, General Manager at DoubleTree Suites by Hilton Santa Monica, responded to this review, October 28, 2013
Always reassuring to read that our valued guests enjoyed the comfort of our suites along with the Doubletree cookies. Thank you again for your business.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plymouth, United Kingdom
Level Contributor
112 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed October 19, 2013 via mobile

We found the Double Trees to be very well situated for exploring the sights in and around Santa Monica. Just a short walk from the pier and beach, shops, restaurants and everything else the area has to offer.

The rooms are well set out, generous in size, comfortable , clean and well equipped. The staff are friendly and extremely helpful. Parking is expensive, but use the city hall parking just across the street for only 5 dollars a day and you will be saving a fortune!

Stayed October 2013
Helpful?
Thank TinaS1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JDSmith1, General Manager at DoubleTree Suites by Hilton Santa Monica, responded to this review, October 23, 2013
Always nice to read that our property and location fit your needs for exploring all that Santa Monica has to offer.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree Suites by Hilton Santa Monica

Property: DoubleTree Suites by Hilton Santa Monica
Address: 1707 Fourth Street, Santa Monica, CA 90401-3310
Phone Number:
Location: United States > California > Santa Monica > Santa Monica
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Santa Monica
#8 Romantic Hotel in Santa Monica
#8 Family Hotel in Santa Monica
Price Range (Based on Average Rates): $$$$
Hotel Class:3.5 star — DoubleTree Suites by Hilton Santa Monica 3.5*
Number of rooms: 253
Reservation Options:
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Also Known As:
Doubletree Suites By Hilton Santa Monica Hotel Santa Monica
Doubletree Hotel Santa Monica
Doubletree Santa Monica

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