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“Good location, spacious room in want of full renovation, DON'T use the valet”

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DoubleTree Suites by Hilton Santa Monica
Ranked #15 of 36 Hotels in Santa Monica
Certificate of Excellence
Hong Kong
Level Contributor
79 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
“Good location, spacious room in want of full renovation, DON'T use the valet”
Reviewed July 20, 2013 via mobile

Checked into this hotel as we need a room for 3 adults with separate beds. The sofa in the living room can be easily converted into a sofa bed.

The location is also close to the Santa Monica beach and 3rd Street Promenade, yet the pros basically ends there.

The rooms are in need of a full scale renovation. The 20 year old bathroom, all internal fixtures and furniture, and humming air-con (which I was told being "operating noise" that can't be fixed) contrast starkly with the young wall paper and ceiling paint which I guess had been done in a much more recent cosmetic renovation exercise. Bathroom amenities are very basic and limited. Swimming pool is tiny and deep enough for 10-year-old and under. My friend left a pair of flip flops there overnight and they were never found.

One last thing - don't use the valet. That was the mistake I made on the first night of stay when the hotel valet man told me that the huge, open parking lot right across the street charges $5-10 for each in and out whilst they charge $32 for overnight. That's not true. The parking lot is free for the first 30 minutes, $1 per hour and capped at $5 a day. I saved $27 each and every night thereafter by parking in the lot myself and walking 1 minute back to the hotel.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank CindyHongKong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JDSmith1, General Manager at DoubleTree Suites by Hilton Santa Monica, responded to this review, July 24, 2013
Thank you for your feedback as we are constantly trying to improve upon our product offering -- your insights are very much appreciated.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Manjimup, Australia
Level Contributor
89 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed July 20, 2013

We wanted a special place to stay on our last night in the US before heading home to Australia. After hectic days at Disneyland, LEGOLAND and Vegas, the boys, 13 and 11 wanted to see a beach. I agonised over which beach to pick, knowing it was only for one night. I had seen the Santa Monica Pier featured many times on tv shows and movies so I decided to pick that location. The Doubletree, while on the expensive side looked the best to pick. I'm so glad I chose this hotel. The service was super friendly, we loved the cheery 'welcome back' each time we would come in, and the warm cookies on check in is a nice homey touch. My 11 year old was even given a kite to fly on the beach which made his day! The room was spacious with 2 tvs and a bedroom that can be closed off from the other room. The little shop was handy when I needed something in a hurry, not to mention great snack food and souvenirs for sale! The laundry room was a life saver as I had a load of washing to do which made packing it all up so much easier.
The beach...our main reason for staying was really close, the boys got their wish and swam in the ocean. We just wish we could have stayed longer to explore the area in more detail.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SVKaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JDSmith1, General Manager at DoubleTree Suites by Hilton Santa Monica, responded to this review, July 22, 2013
Nice to read that your selection of our beach fit your needs -- hopefully, you will be able to stay longer next time. Thanks again for your recent stay.
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Melbourne, Australia
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed July 18, 2013

We arrived at the hotel at 8.30am quite willing to pay extra for an early check-in after a long flight.
Not a problem we were given a lovely room with ocean view at no extra cost, fantastic service.
Double Tree Suites is perfectly located in Santa Monica, just a short walk to beach, shops & restaurants. The only down side is traffic noise it was a problem when trying to sleep. The laundry room is a real bonus. Santa Monica seems to have an awful lot of traffic, I'm sure the other hotels
have traffic noise problems too. As said before the staff were wonderful.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Travelbug197
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JDSmith1, General Manager at DoubleTree Suites by Hilton Santa Monica, responded to this review, July 22, 2013
Glad that we were able to accommodate your early arrival; it takes a coordinated effort between the Front Desk and Housekeeping to achieve. Also, that you found our location, amenties and staff agreeable -- thank you again for your recent stay.
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Assumption,Illinios
Level Contributor
166 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed July 16, 2013

We stayed here for three nights and I can't say enough how the entire staff is so friendly and helpful every part of the hotel. Great location to the pier and 3rd street promenade just a short walk away. The breakfast was free with our room and it was excellent. I found that the entire staff there to be the best of all. They took pride in their jobs and were friendly and helpful. The rooms are very clean and house cleaning did a good job refreshing our room each day. Great stay.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RW1963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JDSmith1, General Manager at DoubleTree Suites by Hilton Santa Monica, responded to this review, July 22, 2013
On behalf of our entire staff, thank you taking the time to recognize our team for all of their effort -- very much appreciated.
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Westbrook CT, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 15, 2013

Our primary hotel selection criteria was that for this particular trip the property be located in or near Santa Monica Ca. as much of our family and holiday activity was to be centered around this area and 4th of July traffic can be horrendous. Although the Doubletree is not ideally situated in the heart of Santa Monica, it is only a five minute walk to the coastal points of interest like the 3rd Street Promenade mall, the Santa Monica Pier and Ocean Park walkway perched above the Pacific Coast Highway. The staff at this hotel is AMAZING! Each person you encounter greets you with a "hello" and a smile and it genuinely seems that they all enjoy their work and pass that feeling along to their guests. Although the room rates were significantly higher than we like to spend and the daily parking is also quite high ($350 p/nt for the combined cost before taxes), if this is in your price range, you will enjoy the experience at and relatively convenient location of this hotel if you're looking for accommodations specifically in Santa Monica.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank John D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JDSmith1, General Manager at DoubleTree Suites by Hilton Santa Monica, responded to this review, July 22, 2013
Very encouraged to read that you found our "staff AMAZING!"; we believe that our DoubleTree culture promotes a warm and inviting environment. Thank you again for your recent stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviewed July 15, 2013

The rooms were clean, and large with a separate bedroom - nice for a family! The staff were very helpful. It was nice having free WIFI, but paying for the parking at the hotel got to be expensive. The hotel was within walking distance to the beach, but it was a little further then expected.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank SLP2113
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JDSmith1, General Manager at DoubleTree Suites by Hilton Santa Monica, responded to this review, July 22, 2013
Thank you for your kind remarks regarding that "the rooms were clean . . . and the staff helpful". We receive a lot of validating comments about the free WIFI, glad you also found it to be a positive.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 15, 2013 via mobile

Stayed here for 4 nights. Its is a fairly nice place. The rooms are a good size and the staff are friendly.

By world standards though it is a bit average.

One thing that was handy was being able to do your own laundry. My total trip has been s month long and i have mainly stayed in 5 star hotels where laundry costs a lot! So this was a great feature.

Location is a little far to walk to third st if you are there when it is very hot.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Yorkey111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JDSmith1, General Manager at DoubleTree Suites by Hilton Santa Monica, responded to this review, July 22, 2013
Encouraged to read that you found our "rooms are a good size and the staff are friendly" -- we're working to make our property world class . . .
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree Suites by Hilton Santa Monica

Property: DoubleTree Suites by Hilton Santa Monica
Address: 1707 Fourth Street, Santa Monica, CA 90401-3310
Phone Number:
Location: United States > California > Santa Monica > Santa Monica
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Santa Monica
#8 Family Hotel in Santa Monica
#8 Romantic Hotel in Santa Monica
Price Range (Based on Average Rates): $$$$
Hotel Class:3.5 star — DoubleTree Suites by Hilton Santa Monica 3.5*
Number of rooms: 253
Reservation Options:
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Also Known As:
Doubletree Suites By Hilton Santa Monica Hotel Santa Monica
Doubletree Hotel Santa Monica
Doubletree Santa Monica

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