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“Great Hotel Great Location”

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DoubleTree Suites by Hilton Santa Monica
Ranked #17 of 36 Hotels in Santa Monica
Certificate of Excellence
Reviewed July 13, 2013

Accommodations were ideal for two adults and two teens. Easy on and off I-10 making travel to all of the sights convenient. Every single staff member helpful and pleasant especially Claudia (front desk) and Bryan (valet). Quick retrieval of car - always helpful with packages and general comfort. Very quiet hotel. Suite provided some privacy/space for family of four. Only negatives were daily call for towels for fourth guest but housekeeping was always quick to provide and less than reliable wi-fi (use late at night or very early morning hours otherwise constantly kicking out).

Room Tip: Upgraded to 8th floor for the view - nice to wake up to every day.
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  • Stayed: July 2013, traveled with family
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Thank Jayne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JDSmith1, General Manager at DoubleTree Suites by Hilton Santa Monica, responded to this reviewResponded July 15, 2013

Encouraged to read that your accommodations were "ideal". It is very much appreciated that you took the time ro recognize your positive interaction with some of our team members -- thank you very much.

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1,687 - 1,693 of 2,734 reviews

Reviewed July 12, 2013

Easy to navigate!!!, to choose your hotel and to make your reservation of your hotel. We loved the reviews that were very accurate and helpful!!!!!!! I will definitely use TripAdvisor again for my next trips because it is very reliable and helpful.

  • Stayed: July 2013, traveled with family
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Review collected in partnership with DoubleTree by Hilton
1  Thank Aniss D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JDSmith1, General Manager at DoubleTree Suites by Hilton Santa Monica, responded to this reviewResponded July 15, 2013

Alway reaffirming to read that we are as adverstised. Thank you for your patronage and for taking the time to let us know about your most recent stay..

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Reviewed July 12, 2013

Well situated hotel with good facilities on site. Rooms very spacious for our family of three. Overall very enjoyable experience for a fair price. Carparking rate is a bit steep but that is Santa Monica. Would return on next trip

  • Stayed: July 2013, traveled with family
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Review collected in partnership with DoubleTree by Hilton
1  Thank Alastair S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JDSmith1, General Manager at DoubleTree Suites by Hilton Santa Monica, responded to this reviewResponded July 15, 2013

Thank you for taking the time to share your positive experiences online -- very appreciated.

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Reviewed July 11, 2013

Large, spacious rooms, free wifi a bonus and a short walk to the mall. Free cookie, just a ridiculous gimmick.

Hotel is situated directly on a main road facing a car park at the entrace to a freeway and another main road with buses, motorbikes, cars, trucks, more buses and motorbikes throughout the night: I had an extremely poor quality 5 nights sleep.

Rooms at back of hotel were dark and overlooked a baseball pitch. Only the top two floors have sea views (and a car park) and a minority have balconies.

One of the reasons I booked the hotel was the swimming pool but both the (small - the photos are deceiving) pool and jacuzzi were constantly full of loud children and pushy parents giving swimming lessons. It was impossible to enjoy the pool or the pool area, let alone use the pool to do lengths. There is only space for about 20 loungers all crammed next to each other and are never available with at least one third of them being broken and in desperate need of repair.

Overall, I was extremely disappointed and did not get value for money paying in excess of $2,000 for a 5 night stay with little sleep and no use of the pool or pool area.

Would I stay in Santa Monica again? Definitely. I cannot wait to return. Would I stay at or recommend the DoubleTree? Definitely not. There is far better value accommodation in far better locations in Santa Monica.

  • Stayed: July 2013, traveled solo
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3  Thank msmoneypenney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JDSmith1, General Manager at DoubleTree Suites by Hilton Santa Monica, responded to this reviewResponded July 15, 2013

Sorry to read that your recent stay did not meet up with your expectations. As with all hotels in Santa Monica during the summer, pool areas are a big draw; suggest that you consider some shoulder dates (May / September) when you book a return visit if the pool is a main consideration for your trip.

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Reviewed July 10, 2013

I have not stayed in a Doubletree in many years and feared frayed, flower print carpet, musty smells and rattling air conditioners but have to say I was very pleasantly surprised at this hotel. Super professional and pleasant staff, first of all, but then the room was enormous, with every amenity, sparkling clean and the bed was one of the best night's sleep I've had in a hotel room in ages. It is clearly a family hotel - lots of families around on their LA vacations - but the architecture is such that my room was extremely quiet. I'd been on the road all over Europe for about 2 weeks and was exhausted by the time I checked in and the bottle of water and the cookie at check-in were lovely touches, much appreciated by this very weary business traveller. I would definitely stay here again.

  • Stayed: July 2013, traveled on business
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Thank TallSuzy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JDSmith1, General Manager at DoubleTree Suites by Hilton Santa Monica, responded to this reviewResponded July 11, 2013

Glad that we exceeded your expectations of a Doubletree; the Brand has been working very hard over the years to improve our offerings. We look forward to having you stay with us again in the future.

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Reviewed July 10, 2013

We stayed at the hotel for 3 days at the end of June. The hotel is beautiful but had a lot of little problems. Our air conditioning was subpar and had to ask every day to have them fix it. The TV in the bedroom had only partial sound. The TV in the main room flashed numbers on the screen intermittently. The pool was without towels a lot. The lock on our door broke and I had to go to the front counter 3X before they believed me that my keys didn't work. They kept saying all 4 of us were deactivating it by putting it next to our cell phones. The repair man didn't show up, then we waited in the hall for 1/2 hour. However, when he did show up he was very kind and efficient. The parking was very expensive but the valet department staff was excellent. I know these are little things but for what I paid, I would have expected better.

  • Stayed: June 2013, traveled with family
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Thank woody9999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JDSmith1, General Manager at DoubleTree Suites by Hilton Santa Monica, responded to this reviewResponded July 11, 2013

We would like to offer our collective apologies for not delivering to your family a flawless stay. Even though there were several small things, they do have a tendency to add up. Encouraged that you found your interaction with our team members to be postive.

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Reviewed July 9, 2013

Great hotel for a family of 4 or 5. Very nice pool and hot tub. Staff are great!. Quick walk to everything. Quick walk to VONS or Whole Foods for groceries. Only complaints are that the mini fridge and microwave were way too small. Oh yeah, they need to have more than one washer and drying to service the whole hotel.

  • Stayed: July 2013, traveled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank happygoluckyTO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JDSmith1, General Manager at DoubleTree Suites by Hilton Santa Monica, responded to this reviewResponded July 11, 2013

Thank you for your suggestion regarding the washer and dryer -- great feedback which is always appreciated. Nice to know that you found our location ideal.

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Additional Information about DoubleTree Suites by Hilton Santa Monica

Address: 1707 Fourth Street, Santa Monica, CA 90401-3310
Phone Number:
Location: United States > California > Santa Monica > Santa Monica
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Santa Monica
#6 Family Hotel in Santa Monica
#8 Romantic Hotel in Santa Monica
Price Range: $317 - $459 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree Suites by Hilton Santa Monica 3.5*
Number of rooms: 253
Reservation Options:
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Also Known As:
Doubletree Suites By Hilton Santa Monica Hotel Santa Monica
Doubletree Hotel Santa Monica
Doubletree Santa Monica

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