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Reviews (1,334)
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All reviewsfree parkingihop restaurantshuttle serviceclean hotelthe big blue buscloser to the beachshort drivecomfortable bedscoffee makerconvenient locationstreet promenadenice stayvenice beachlos angelesfew blocksbwsurgery
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Reviewed June 27, 2013

We have used this hotel at 6 times, usually on short stop overs when travelling from NZ to London.
Great service, great big clean room, helpful staff, early check in and late check out no problems. Free parking, I Hop next door for great breakfast, 5 mins drive to beach, 20 mins to Airport.
We will be back again.

Stayed: June 2013, traveled as a couple
1  Thank peterdkiwi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 26, 2013

The Best Western is just off historic Route 66 on the outskirts of Santa Monica. The room was comfortable with 2 queen size beds, free wifi and free car parking. It would be quite a long walk to the beach and took about 10 minutes in the car. It was very upsetting to see so many homeless people on the promenade and pier at Santa Monica beach and I didn't feel comfortable when being approached by vagrants for money as I felt quite intimidated by their behaviour.

  • Stayed: June 2013, traveled with family
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1  Thank mozzaaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 25, 2013

We stayed here for 3 nights during our Pacific Coast holiday. We were originally going to stay at the Doubletree hotel but some economies had to be made and the free parking and value rooms at the Best Western seemed to fit the bill. The room was clean and of an adequate size, although probably due a re-decorate. The reception staff were friendly and informative. The room windows were quite small which made the room a bit gloomy, however it kept most of the traffic noise out. We were on the top floor which I would definitely recommend for this reason. There is no hotel restaurant, but it is right next to an IHOP which we used a lot. The main drawback is the 20 blocks to the sea and shopping area. We made the mistake of walking to the sea and back on our first night, NOT recommended !. A long tiring trudge up the hill past some fairly seedy used car lots. Perhaps LA is not a place for pedestrians. The complimentary shuttle didn't run at the weekend, but we eventually found the Blue & White bus shuttle which ran regularly and was cheap. Being from the UK we were unfamiliar with the area and it didn't help that there was a multiple shooting a few blocks away the day we arrived. I would recommend doing your homework, as to places you want to visit and the transport options, before you arrive, as this hotel is a value bed for the night, not a destination in itself.

Room Tip: Up high, as far from the traffic as you can get
  • Stayed: June 2013, traveled as a couple
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2  Thank Keith W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 11, 2013 via mobile

My husband and I stayed here on the last leg of our Pacific Coast Highway tour. Definitely our least favorite hotel. Far from the water, 2 miles (kind of our own fault for not researching this-but disappointing none the less). You couldn't even see the water. They did offer a complementary shuttle to the beach/pier which was nice, but the last pick up is 8pm from the pier area- so not that convient for folks going out to dinner or wanting to watch the sunset. We ended up having to take a $10 cab ride home at the end of the night (9:30pm). Rooms were outdated and furniture smelled bad. Bed not that comfortable. Staff was friendly and there was free garage parking. Bottom line- you can do better for the price range- we saw lots of little hotels on the waterfront.

  • Stayed: June 2013
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1  Thank travellette33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWGateway, Director of Sales at Gateway Hotel Santa Monica, responded to this reviewResponded June 18, 2013

Thank you for taking time to share your comments regarding your recent stay at our hotel, and we are sorry you were disappointed with our accommodations and location. We are glad, however, that you found our staff friendly and appreciated the free parking.

Our goal is to exceed the expectations of all our guests but, regrettably, we were not able to exceed yours. Your comments are appreciated, however, because they help us to continually monitor the quality of our product and service.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 30, 2013

We found the best western fairly basic but at the same time most of the boxes were ticked.
The room was of a reasonably good size for our short stay (3 Nights) with a comfortable bed and all you would expect in terms of in room facilities.
The staff were friendly and helpful and the hourly week day courtesy bus was handy although we only used it once as the public big blue bus was much more frequent and only 1 dollar to the Pier/promenade area which was around 2 miles from the hotel.
The fitness room was very basic and very warm but all the equipment was clean and functional.

  • Stayed: May 2013, traveled as a couple
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Thank PabMac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWGateway, Director of Sales at Gateway Hotel Santa Monica, responded to this reviewResponded June 18, 2013

Thank you for choosing to stay with us during your recent visit to Santa Monica. We are very glad you enjoyed our accommodations and were pleased with the value we have to offer. Our staff was especially delighted with your comments! They work very hard, and truly appreciate whenever guests take time to acknowledge their efforts!

Should your travels ever bring you to Santa Monica again, we hope they will bring you back to our hotel!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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