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Reviews (1,331)
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All reviewsfree parkingihop restaurantshuttle serviceclean hotelthe big blue buscloser to the beachshort drivecomfortable bedscoffee makerconvenient locationstreet promenadenice stayvenice beachlos angelesfew blocksbwsurgery
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944 - 949 of 1,331 reviews
Reviewed March 26, 2008

wonderful hotel I stayed here in march and was concerned about the safety of the area I was going to be staying in, however this location was perfect .close to a wonderful whole foods store which was great . It was very easy to get to the beach and third street promanade via the big blue bus that stopped outside the hotel. also easy to go on trips to disney , universal etc. the tour bus collected us at the hotel. I think you will find that starline tours are the best and cheapest but you must reserve these the day before you wish to travel. the hotel promotes amazing LA tours but they are not the best. the hotel itself was comfortable and clean and the reception staff could not be more helpful. a great stay and I would return to this hotel without hesitation

  • Stayed: March 2008, traveled with family
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3  Thank bernadette_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 23, 2008

This hotel is in a great location. It is a 15-20 minute walk to the beach and the Santa Monica Pier. It is also very close to the 3rd street pedestrian areas. Although there is an IHOP next door there is also a grocery store nearby. The rooms were clean and comfortable and most tour operators also pick up here. We were also able to easily navigate the bus back from Hollywood.

  • Stayed: March 2008, traveled with family
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2  Thank Rocket_Man0691
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 9, 2008

My partner and I just stayed at the Best Western gateway for 4 nights and we really enjoyed our stay. The location is great and contrary to all the other reviews I believe that the hotel is at walking distance from the beach and third street promenade. Granted it is not a short walk, however with the sunshine and the warm weather it is very pleasant. Not once during our stay did we use the bus or shuttle and we went to the beach or promenade every day. The staff was very nice, the rooms were clean, convenient, and comfortable with wireless internet and a 32 inch tv. Finally, we loved the IHOP that is attached to the hotel, great staff!!

Stayed: March 2008
2  Thank KAS84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 21, 2008

We ended up staying only one night. This hotel is bed bug infested. My wife was bitten throughout her body and it was the worst experience ever. We will never stay at another cheap Best Western again.

  • Stayed: January 2008, traveled as a couple
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2  Thank Roxaj3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Traveler1234SanDiego, General Manager at Gateway Hotel Santa Monica, responded to this reviewResponded February 26, 2008

No guest reported any problem with bed bugs. Very odd that someone would not say anything to the hotel and then go and post a review on Tripadvisor. Our 123 room hotel has run 97% occupancy for the last three years. We would never have been able to achieve this high occupancy if we had a hotel that had bed bugs. If the person that wrote this review was bitten by bed bugs, it was not at our hotel. We question whether this person really stayed at our hotel or made a mistake with the property they were writing the review on. The Best Western Gateway Hotel is clearly the best value in all of Santa Monica (all rooms with pillowtop mattresses, 32" flat panel tv's, free parking, free shuttle to the beach, etc., etc.).

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 7, 2008

We stayed in Best Western Gateway for our Christmas Break last year, and we had a reasonably good stay there.

1. Location : Located on the intersection of Santa Monica Blvd and 20th street, the hotel is not walking distance for the beach or the 3rd and 4th Street, which has all the great eating places and shopping. But it is well connected by buses. The local Big Blue Bus is very frequent, and takes you to the Venice Beach and the Santa Monica beach. The hotel also provides transportation, but it was not available on Christmas Day. The Rapid Transport bus stop is also close by - we were able to visit Getty Center, Rodeo Drive etc. using these buses.

Also the hotel is covered by most tour operators for drops and pick-ups.

2. Food - The hotel does not have an in-house restaurant or any restaurants close-by, which is a problem. So we mostly ended up eating on the 3rd Street before we returned back. There is an IHOP on premises, so breakfast was easily manageable.

There is also a Whole Foods a couple of blocks away and a Seven Eleven close by, where we could buy milk, water, yogurt etc. for our baby.

3. Cleanliness and Comfort - Reasonably clean hotel. We were travelling with our 18 month old, so we are slightly finicky about clean rooms and bathrooms. The bathrooms were clean, though they could do with vacuuming the rooms more diligently.

Beds are OK - linen was clean.

4. TV and Internet - Best Western gateway offers free wireless internet within the room, which worked great for us. Also they did have a great TV set in the room - which made coming back and channel surfing pretty enjoyable.

5. Staff - We did not have too much interaction with the staff.

  • Stayed: December 2007, traveled with family
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2  Thank Parul75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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