WORST HOTEL EVER!! I don't know how anyone couldv'e rated this positively!!
Of course you can't tell much from pictures, but I should've known better when the prices of other nearby hotels was double.
We showed up on Friday night about 8pm, just as the manager was leaving for the evening. She gave us our room key and left the premises. Little did we know that nobody returns to the hotel until the next morning at 9:30am!!
Anyway...the rooms are small; the beds are terrible with lumps and broken springs, etc. The bathroom was out of the 1950s/1960s and not refurbished, they didn't provide enough towels. The bad just kept getting worse.
We hit the pier, which is in walking distance, and came back to our room at about 12:30am. Little did we know we would be awakened several times during the night by a broken fire alarm in our room!! OMG there were no batteries, there was just bad wiring and the machine itself had actually been attached by velcro to the wall. There was NOTHING we could do except hit the button and wait for it to go off yet again. This thing went off about every two hours without fail.
I was super tired and really pissed off when I went down to check out...only to see nobody had arrived yet. They claim that you can check out by "leaving your key in your room"; however, the door wouldn't shut without putting the key in first...so how can you do that??? We waited until about 9:45am before someone showed in the office and when I told her about what had happened all night long all she said was "thanks for letting us know". I mean really, no reduced rate for the problem, no let us comp your room for the night because of the issues...nothing but really poor service, poor rooms and bedding...not to mention the stupid fire alarm and not sleeping.
Now, this room cost us $250 for the night!! It was a two bedroom suite with three beds to accommodate our 5 people. What a joke!!
DO NOT WASTE YOUR TIME OR MONEY HERE!!!! :(
- Official Description (provided by the hotel):
- Ocean Lodge is located in the heart of Santa Monica, just steps away from the Santa Monica Beach, World famous Santa Monica Pier and the popular 3rd Street Promenade. Just the perfect location, courteous service, great rooms and modest pricing makes us "The Travelers Best Choice" We may be small in size but we are Big on service. Customer satisfaction is our commitment and guarantee to you. ... more less
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- Also Known As:
- Ocean Hotel Santa Monica