I have based my review on value for money which this hotel does not meet the expectation that the cost sets.
We stayed for a week in a suite which was very spacious with an eclectic mix of furniture, the lounge was huge but contained little furniture. Kitchen had enough utensils to make some lunch but the appliances especially the kettle were a nightmare! The kettle was one you heated on the job which took forever but also didn't whistle when it was done so was easily forgotten about also once boiled the handle was too hot to actually pick up. There were no complimentary tea or coffee facilities, everything was charged for. The bathroom was tiny and because of the age of the hotel it never felt completely clean although the rainfall shower was very powerful (one of the best things about the room). Bed was very comfortable, nice comfy pillows too and great tv in both the bedroom and lounge. The bedroom had a 'wet dog like' smell the duration of our stay and you could hear the music from the lobby in the evening (late evening, when we were in bed) also could hear the other guests flushing toilets, rolling suitcases and people/traffic outside. The crib they provided for our daughter was a tacky travel cot.
We ran out of tissues during our stay (our daughter had a cold) and they were never replaced, only a tiny thing but when your paying a lot of money to stay here then you would hope they would top up your supply daily.
Location is great and felt very safe, they charge $39 to valet your car which we refused to pay, we found a street a few blocks away that you could park on for free.
Overall the service offered did not meet my expectations for the price you pay, I get the feeling they don't feel like they have to offer a great service and they think the hotel itself is nice enough to warrant the price you pay-it's not!!
- Official Description (provided by the hotel):
- Palihouse Santa Monica is a boutique beach lodge offering 38 generously appointed classic rooms as well as stunning studios, one and two-bedroom guest suites featuring fully equipped kitchens. In continuous operation since 1927, Palihouse Santa Monica (formerly The Embassy Hotel Apartments) is an outstanding example of Moorish-influenced Mediterranean Revival Architecture. Located in a quiet residential neighborhood, Palihouse Santa Monica is only a few minutes walk from some of Santa Monica's most famous attractions including the Third Street Promenade, Farmer's Market and the Santa Monica Pier. Complimentary Continental Breakfast is offered at our lobby lounge for guests on Saturdays and Sunday. ... more less
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