We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Love this hotel”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Viceroy Santa Monica
Ranked #9 of 36 Hotels in Santa Monica
Certificate of Excellence
GreenLeadersBronze level
Reviewed June 5, 2014

Newly renovated rooms. Kelly Wearstler is my favorite Interior Designer. Large marble baths. Outside pool area is very attractive. Service was excellent. The new menu at their restaurant was a little challenging but the food was good once I found something to order. Valet service was excellent. Location is great.

Room Tip: Ocean view rooms are not really worth the extra money.
See more room tips
  • Stayed: June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Coccindy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt S, Manager at Viceroy Santa Monica, responded to this reviewResponded June 14, 2014

Coccindy,
Thank you very much for the love. We're glad to hear that you like what we did with the new rooms. Chef is always evolving the menu based on what's in season and our servers are happy to provide any guest with their suggestions. Happy that you enjoyed your food once you ordered though. We appreciate you joining us and sharing your experience.

Matt Shough, Director of Rooms

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (1,618)
Traveler rating
Traveler type
Time of year
Language
  • More languages

611 - 617 of 1,618 reviews

Reviewed June 4, 2014

There are perhaps better places to stay in Santa Monica if a beach view is your top priority, yet it will be hard to match the service and other amenities that the Viceroy offers. Beginning with the friendliness of every staff member and the welcoming glass of Prosecco, one feels happy to be here. The rooms are large, with stunning marble in the bathroom. I like their sustainability-focus where they have done away with the small hotel size shampoos, conditioners, lotions and instead have large containers to use while there (or you can buy if you like). The plush robe is another temptation.

I had a room above the pool with a city view and had no trouble falling asleep even as the music and festivities in the outdoor bar below ramped up by 10pm. If you are super sensitive to noise, you may want to request a room on the other (street) side. The hotel is across the street from the beach, with easy access. The outdoor patio with pool and cabanas and white leather chairs is great place to relax alone or with friends.

The location is easy walking distance to the 3rd St. Promenade, about a 15 minute walk. The front desk person I spoke with was also very knowledgeable about places to eat with views, and helped find directions and reservations at Nobu/Malibu (excellent!).

The Viceroy is not an inexpensive place to stay but if you are looking for a boutique hotel with excellent service, you won't be disappointed.

Room Tip: Quieter rooms likely on the front/street side given the lively bar scene in the evening.
See more room tips
  • Stayed: May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank activechica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt S, Manager at Viceroy Santa Monica, responded to this reviewResponded June 14, 2014

activechica,
Thank you for joining us and for sharing such a lovely and helpful review. While you are correct that there are other hotels directly on the beach we appreciate that you recognize what we feel sets us apart. We're very pleased to know that you were treated so well by our staff and enjoyed yourself throughout the property. We do hope to have the chance to welcome you back soon.

Matt Shough, Director of Rooms

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 1, 2014

I only wished we lived closer so we could come back again for special occasions! We stayed at Viceroy for one night on our last day in California for vacation. Couldn't have been more pleased with the hotel, its services and the people. We had a lovely view of the ocean from our King room, and everything was as clean as can be.

If I could have bottled up The Viceroy and taken it home with me...I would in a heartbeat!

  • Stayed: May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Jessica G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt S, Manager at Viceroy Santa Monica, responded to this reviewResponded June 14, 2014

Jessica G,
Thank you for the great idea of Viceroy in a bottle. We'll get started on that right away. In all seriously we are so happy to learn how much you enjoyed your visit. Though we know it's not easy to get across the country we are eagerly anticipating your next visit, special occasion or not. Thank you so much for joining us.

Matt Shough, Director of Rooms

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 26, 2014

The Viceroy Santa Monica met all my expectations, though I did a thorough job of researching all the hotels in this city before booking. I make it a point to read others reviews, find advice on the best rooms in the hotel and best places to eat before booking anything. History has a way of repeating itself. You know, if it looks like a duck.....so the Viceroy had all the right things and all the right reviews, save the few that had not paid for a room with a view or made a request for something more quiet or private. If you want to stay in Santa Monica, understand that you will be on Ocean Ave for the most part, looking across this busy street towards the ocean. The only way to see it properly is to be on a high floor or stay in one of the 4 hotels located directly on the beach. Those are pricey and not particularly well reviewed. I give the Viceroy higher marks because they are smaller, have a boutique feel and cater to their clientele very well. They have figured out their formula and it works - great service. All hotels need some work, and have some flaws, or have a grumpy worker, but the Viceroy will not disappoint. It pushes the bar pretty high and holds its staff to an impeccable standard, treating all guests like they are important, and the only ones staying there. This is true service. I paid for a great room and got it, so no complaints there. The food was wonderful, though I only ate breakfast twice. All well done and presented. The pool area is amazing. Small, quaint, well manicured. Think privacy, old hollywood, movie stars. It just makes you feel rich. I loved the ambiance way beyond anything else I saw in Santa Monica. The Shore Hotel, though ranked high also by comparison, has a very modern feel too, but cold and industrial, if that's for you. The Viceroy has all the design elements, plus the warmth and coziness of a well thought out design plan. Someone with taste actually designed the furnishings and art. I cannot say enough. I visited the Fairmont, Shore, drove past many others. Hands down, I would stay at the Viceroy again next time in SM just for the service alone. In fact, just for the valet service alone, lol. John was delightful and always made me feel at home. Matt, the manager, seems to have good control of the place and produces a consistent product from week to week. I used the concierge several times and even before traveling to secure dinner reservations. Sheri was amazing - she secured the reservations, checked on us while there, made sure we had directions and double checked on us throughout the stay. This is the type of service I want. Worth every cent because it makes the trip go so smoothly. As for property location, I think it is great. The street noise cannot be avoided if you want a view of the ocean. Just close both sets of double glass doors, which I thought kept it very quiet, but then again I was on the 8th floor of 8. It is far enough South on Ocean that you can walk directly across to the beach without having to navigate over the bluffs. You can also eat at any of the hotels right on the beach if you want. And you are still walking distance to the Pier. You can see the Pier all lit up at night from your windows, which by the way, open up like sliding glass doors and let in a great breeze. All in all, very impressed and will def. book again here.

Room Tip: High floor to see the ocean and less street noise. If staying in a suite, that is a good choice. The...
See more room tips
  • Stayed: May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Debbie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt S, Manager at Viceroy Santa Monica, responded to this reviewResponded May 30, 2014

Debbie S,
Your review is the exact reason why we believe Trip Advisor is so important. We love that it gives our future guests an opportunity to learn about what is out there and make educated decisions. I am so pleased to hear that we met all our your expectations. Thank you for recognizing the things that make us special which I truly believe is our people. Considering all of the time and effort you took in planning your trip it truly means to world to us to hear what an amazing experience you had. Thank you for taking the time to share.

Matt Shough, Director of Rooms

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 26, 2014 via mobile

Absolutely loved my stay at the Viceroy, the attention they give you is bar none and the amenities are lovely, i have been to a few hotels in Santa Monica over the years and the viceroy is up there with the best. If you are looking for a cheap stay this isn't for you even though the money is well worth it. It is walking distance from everything that makes Santa Monica great.

Stayed: May 2014, traveled as a couple
Thank Dylan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt S, Manager at Viceroy Santa Monica, responded to this reviewResponded May 30, 2014

Dylan D,
Thank you very much for joining us Viceroy. There are many great places to stay in Santa Monica so to know that you consider us among the best is fantastic to hear. We do hope we'll have the chance to welcome you on your next visit to Santa Monica. I promise it will be as outstanding as this last visit. Thanks again.

Matt Shough, Director of Rooms

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 22, 2014

Had a wonderful stay here. The location is great right across from the beach and in walking distance to a lot of tourist locations. The hotel is hip- clean, trendy, beautiful and with nice touches. The rooms are huge. Had a large king room on the seventh floor overlooking the ocean. The room was quiet and the bed so comfortable. The hotel has lots if nice touches like bathroom amenities and the hallways smell of ocean.

The only negative is the gym. It was small and crowded in the morning. We were all waiting for the fog and clouds or burn off to use the beautiful pool and grounds.

Staff was friendly, if a little cold. They seem to get the job done though. I suppose you need a little bit if aloofness if you are going to work at the nicest hotel in Santa Monica.

  • Stayed: May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Amanda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt S, Manager at Viceroy Santa Monica, responded to this reviewResponded May 24, 2014

Amanda C,
Thank you for sharing your wonderful experience. I am thrilled to hear how much you enjoyed the hotel and I appreciate your attention to the special touches we try and place all around the hotel. I'm sorry that the fitness center put any damper on the whole experience. While not the biggest facility we have numerous fitness programs available and don't forget how close the beach is. While we appreciate being called the nicest hotel in Santa Monica we always want you to feel the love from our team. I promise that you'll receive this and see sunshine on your next visit which I hope is soon.

Matt Shough, Director of Rooms

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 22, 2014

Unfortunately the hotel is on the wrong side of the road so (partial) ocean view actually overlooks the main road and is on main junction with another road.
When we arrived for quiet boutique hotel three night stay we found a major car company was holding its press launch at the hotel that weekend - cars and people everywhere. Then found the room we were given overlooked the entrance. Having initially been told nothing else available as the car company had taken them all we were given choice of another room on next floor up and advised we would not hear the traffic - damage by then had been done so we arranged to check out after the committed first night (see our positive review on Oceana) but matters only got worse as when we went to bed we found the relocated room actually backed onto service elevator which we had not been warned about.
Unfortunately we did not get to enjoy the benefits everyone else seems to rave about.

Room Tip: Always look for an outside view of the hotel and check location carefully
See more room tips
  • Stayed: May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank 35ColJan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt S, Manager at Viceroy Santa Monica, responded to this reviewResponded May 24, 2014

35ColJan,
I am very sorry to hear we did not exceed your expectations during your visit. While we make no claims to be on the beach it is across the street and I can assure you our partial ocean view rooms and full ocean view rooms do have views of the ocean. I regret that you did not enjoy the happenings at the hotel on your visit. We are a very social hotel so you will often find a buzz throughout. I am however pleased to hear you were able to enjoy the rest of your visit in Santa Monica. I would welcome the opportunity to discuss your experience further with you and you may contact me directly at any time at 310-260-7506. Thank you for allowing us the chance to welcome you.

Matt Shough, Director of Rooms

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Santa Monica hotels
Santa Monica
Shore Hotel
Shore Hotel
#2 of 36 in Santa Monica
2,963 reviews
Santa Monica
Loews Santa Monica Beach Hotel
Loews Santa Monica Beach Hotel
#12 of 36 in Santa Monica
2,680 reviews
Santa Monica
Oceana Beach Club Hotel
Oceana Beach Club Hotel
#3 of 36 in Santa Monica
1,144 reviews
Show Prices
Show Prices
Show Prices
Santa Monica
Fairmont Miramar Hotel & Bungalows
Santa Monica
Casa del Mar
Casa del Mar
#5 of 36 in Santa Monica
994 reviews
Santa Monica
Huntley Santa Monica Beach
Huntley Santa Monica Beach
#4 of 36 in Santa Monica
1,369 reviews
Show Prices
Show Prices
Show Prices

Been to Viceroy Santa Monica? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Viceroy Santa Monica

Address: 1819 Ocean Avenue, Santa Monica, CA 90401-3215
Phone Number:
Location: United States > California > Santa Monica > Santa Monica
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Santa Monica
#4 Romantic Hotel in Santa Monica
#6 Green Hotel in Santa Monica
#6 Family Hotel in Santa Monica
#7 Luxury Hotel in Santa Monica
#7 On the Beach Hotel in Santa Monica
Price Range: $344 - $707 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Viceroy Santa Monica 4*
Number of rooms: 162
Official Description (provided by the hotel):
An urban retreat at the shore - British impressions- with bold current perspectives. Business friendly- yet vacation ready- and just steps from the Santa Monica pier- beaches- shopping- dinning and nightlife. Each of the 162 guestrooms and suites offer ocean- pool- or palm views. Mascioni linens and bathrobes- custom beds with down comforters and pillows. Body and hair care products Aromatherapy Associates. In room spa services available- marble baths with seated vanities and soaking tubs- sitting areas- and fully stocked mini bars. In room entertainment centers feature 40 in flat screen tv- full cable access and movies- music- and video games- high-speed wireless Internet access- two-line telephones with speaker and private voicemail as well as media hubs. And dataports for modem/fax hookup - Viceroy also offers video check-out with e-mail reciept. A complete fitness center- 2 outdoor heated pools with private cabanas. Cameo bar- reunion dining at Cast- 24-hour room service- dry cleaning and laundry service- full-service concierge- choice of daily newspaper- and a 1300 sq foot meeting room with private patio overlooking the pool area. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Travelocity, Booking.com, MrandMrsSmith, Priceline, Orbitz, Hotwire, Cancelon, getaroom.com, HotelQuickly, TripOnline SA and Evoline ltd so you can book your Viceroy Santa Monica reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Viceroy Santa Monica Hotel Santa Monica
Viceroy Hotel Santa Monica

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing