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“Well Run Hotel”

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Viceroy Santa Monica
Ranked #6 of 36 Hotels in Santa Monica
Certificate of Excellence
GreenLeadersBronze level
Westport, Connecticut
Level 4 Contributor
31 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Well Run Hotel”
Reviewed August 12, 2013

Pretty convenient location a block from the beach. Hotel was very nice, rooms were spacious (though some areas in the room were worn over time). Staff was very helpful, friendly and attentive. Pool area and bar looked interesting though we were out most of the time and didn't get a chance to take advantage of that. Happy to stay here again with their great level of service.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank R S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt S, Manager at Viceroy Santa Monica, responded to this review, August 14, 2013
R S,
We are grateful to you and your family for joining us at Viceroy. Thank you for taking the time to share your experience. We are very pleased to hear you had a great experience and even more so that our service played such a big part in this. We are anticipating a guest room refresh later this year so hope you will join us back to experience these updates. Thanks again.

Matt Shough, Director of Rooms
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (381)
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English first
New York City, New York
Level 4 Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed August 12, 2013

My husband and I stayed at the Viceroy in Santa Monica for one night as a stop on the drive up the Pacific Coast Highway. The hotel was amazing. Service was impeccable from the moment we stepped through the doors, front the front desk, to the bell stand.

We used the services on the concierge quite a bit - she made an excellent recommendation for brunch and scored us the best table in the restaurant. She also helped us use the bicycles that they have on property and mapped out the perfect course to easily sightsee.

The hotel is in a great location, right near the Santa Monica Pier, a quick bike ride to Venice Beach. The rooms were perfectly clean, everything was really wonderful! Would stay here again in a heartbeat.

  • Stayed July 2013, traveled as a couple
    • Value
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Helpful?
1 Thank Sarah910
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt S, Manager at Viceroy Santa Monica, responded to this review, August 14, 2013
Sarah910,
Thank you for choosing Viceroy as your pit-stop on your drive along the coast. We're glad to hear that our team were able to take such good care of you and your husband. We're especially pleased to learn what an impression Sherri at our concierge desk made on your stay. We hope we can welcome you both again soon and hopefully for a bit longer than one night next time.

Matt Shough, Director of Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Alberta
Level 5 Contributor
57 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed August 7, 2013

Beautiful property if not a bit pretentious I found.

Valet and room service were excellent. So were most of the staff. Pool was small but nice.

Room was gorgeous with great luxury amenities included.

WiFi was terrible I found in the room. For the resort fee you pay it was a ripoff actually. Had to use hotel lobby to get a decent connection.

Went to the Saturday night party post 11pm and I swear 75% of the peope there weren't even staying there and by the looks of them couldn't afford to even if they wanted. Left after a few mins. Nicer time at other bars/restaurants in SM downtown.

You are at the end of the busy strip so expect to walk a bit. Awesome Breakfast at CORAs which is affront of the hotel. Don't miss that. Also awesome dive bar on same side of street as hotel-Chez Jay. Don't miss out!

  • Stayed August 2013, traveled solo
    • Value
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    • Cleanliness
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Helpful?
1 Thank morphius909
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt S, Manager at Viceroy Santa Monica, responded to this review, August 14, 2013
morphius909,
Thank you for joining us. We're pleased to hear that you enjoyed your stay and your time in Santa Monica. You were able to find two of our favorite places while out exploring. While we're happy to hear you enjoyed the room and our staff we're sorry to hear of your disappointment with the WiFi. We are currently upgrading our WiFi in stages to become the fastest in all of Santa Monica by the end of the year. We hope to have you back then to experience it. Thank you again.

Matt Shough, Director of Rooms
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London, United Kingdom
Level 5 Contributor
84 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed August 7, 2013 via mobile

Location is perfect: walking distance to the beach and to Santa Monica Pier - just across the road. Ocean views.
A few minutes away from Venice Beach - soooooo buzzy !

Nice and lively reception and lobby.

Service OUTSTANDING: ask reception for any information about Santa Monica / LA: they know it all !

Rooms: super clean and functional.

The hotel has been completely refurbished 10 years ago but it looks like having been redone yesterday ! Reason being: they refurbish constantly every year as things get worn.

Breakfast: A La Carte. Not very cheap but ... Hey guys: REALLY worth every penny !

Served inside or outside in the pool area: great food and super EXCELLENT service. Jenna (head service) has been there 10 years and she is simply fab.

We will definitely go back to Viceroy !

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank LucaMT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt S, Manager at Viceroy Santa Monica, responded to this review, August 7, 2013
LucaMT,
Thank you for choosing to visit us and for such thorough review. We are very pleased to hear what a great experience you had. Even more so the fact that you really got to enjoy all of the facilities of the hotel. We're glad to hear you'll be back to see us and we look forward to the opportunity.

Matt Shough, Director of Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Level 4 Contributor
39 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed August 4, 2013

This hotel ticks many of the boxes. The rooms are spacious and well appointed. The amenities live up to what you would expect from a hotel of this calibre. As others have commented though, it is the staff who really make this hotel. Nothing was too much trouble, they remembered and referred to me by name immediately. The pool area was inviting and pleasant and the lobby area feels sophisticated and modern.

I stayed for a week, in which time I witnessed two photo shoots taking place. As a designer, some of the choices of furniture are really well thought out, others reveal the cultural dilemma america has with design (as a European I feel well placed to comment!), but if you want somewhere that is a bit different and has a cool, mellow vibe, you'd be hard pressed to beat it.

Last time I stayed in santa Monica it was at the Shangri-La. If you are familiar with that, I'd say the Viceroy has the edge.

Room Tip: The higher up the better - ocean facing of course!
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  • Stayed June 2013, traveled on business
    • Value
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Helpful?
2 Thank viperrider03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt S, Manager at Viceroy Santa Monica, responded to this review, August 7, 2013
viperrider03,
We are pleased to hear that we were able to impress you during your visit. The design elements of the hotel are something we take pride in but our deepest pride comes in the form of our staff. We are happy to learn that they were able to make such an impression on you during your stay. We appreciate you joining us and for sharing your experience.

Matt Shough, Director of Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Washington, New York
Level 5 Contributor
79 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed August 3, 2013

The hotel staff are excellent, as they are very professional and outgoing, and a pleasure to deal with. The hotel itself is very nice; rooms are fine - well appointed, and mine had a nice view. However, the location inhibits the hotel, as it is on Ocean Ave, off the beach, on a busy, noisy street, it does not have the same feel as other nearby hotels that are more on the beach, if not right on it (and it is not cheap). Additionally, the pool is tucked in the back behind the building, which will limit the amount of sun it gets, especially in the afternoon and early evening. The pool area itself is small but very nice. Again, the hotel itself and its staff - great; the location, not so much.

Room Tip: Higher floor
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  • Stayed May 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mark G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt S, Manager at Viceroy Santa Monica, responded to this review, August 7, 2013
Mark G,
Thank you for joining us at Viceroy and for sharing your experience. While we're sorry to hear that we didn't tick off all of your boxes we are pleased to hear that the design and the service made enough of a positive impact on your visit. We do hope we'll have the chance to welcome you back again. Thanks again for joining us.

Matt Shough, Director of Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed August 1, 2013

The Viceroy is the absolute best hotel experience I have ever had. The staff was extremely nice and went out of their way to accomodate. The pool area has the perfect atmosphere and is very relaxing. The fitness center is not something you did in most hotels. It had a wide range of equipment and was very nice. Overall a great trip to Santa Monica was made better baby the Viceroy.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Auwill30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt S, Manager at Viceroy Santa Monica, responded to this review, August 7, 2013
Auwill30,
We are honored to be described as the best hotel experience you've had. Thank you for allowing us the opportunity to welcome you. It sounds like you had the chance to really enjoy the property and we're happy you were well looked after by our staff. Thank you again for joining us.

Matt Shough, Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Viceroy Santa Monica

Property: Viceroy Santa Monica
Address: 1819 Ocean Avenue, Santa Monica, CA 90401-3215
Phone Number:
Location: United States > California > Santa Monica > Santa Monica
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Santa Monica
#4 Romantic Hotel in Santa Monica
#5 On the Beach Hotel in Santa Monica
#6 Green Hotel in Santa Monica
#6 Family Hotel in Santa Monica
#6 Luxury Hotel in Santa Monica
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Viceroy Santa Monica 4*
Number of rooms: 162
Official Description (provided by the hotel):
An urban retreat at the shore - British impressions- with bold current perspectives. Business friendly- yet vacation ready- and just steps from the Santa Monica pier- beaches- shopping- dinning and nightlife. Each of the 162 guestrooms and suites offer ocean- pool- or palm views. Mascioni linens and bathrobes- custom beds with down comforters and pillows. Body and hair care products Aromatherapy Associates. In room spa services available- marble baths with seated vanities and soaking tubs- sitting areas- and fully stocked mini bars. In room entertainment centers feature 40 in flat screen tv- full cable access and movies- music- and video games- high-speed wireless Internet access- two-line telephones with speaker and private voicemail as well as media hubs. And dataports for modem/fax hookup - Viceroy also offers video check-out with e-mail reciept. A complete fitness center- 2 outdoor heated pools with private cabanas. Cameo bar- reunion dining at Cast- 24-hour room service- dry cleaning and laundry service- full-service concierge- choice of daily newspaper- and a 1300 sq foot meeting room with private patio overlooking the pool area. ... more   less 
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Also Known As:
Viceroy Santa Monica Hotel Santa Monica
Viceroy Hotel Santa Monica

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