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Viceroy Santa Monica
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Reviews (1,709)
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All reviewspool areaglass of champagnehip hotelocean viewbeautiful hotellocation is greatupon checklobby barshort walk to the beachocean avela areamain streetvalet parkingvenice beachcasa del marlos angelesconcierge
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903 - 908 of 1,709 reviews
Reviewed May 31, 2013

There is NO spa. Funny, I was actually given a $100 credit in my booking for the Spa but when i got there there wasn't one. They were kind enough to give me a dinner credit.

The building is a little off putting but the inside is gorgeous. The decor, small outside area and ambiance is lovely.

The rooms are nice, but the vent for AC was rather noisy.

Internet was okay not great - congested ands slow.

The gym is quite small but okay for a short work out.

Food is Excellent -- I had a number of dishes and I assure you that this part is 5 star ;)

Room Tip: Booked through a nice lady who got me an extra credit and free breakfast "signature package" ... Alice Hyatt .... Aliceh [at] Tzell [dot] com
  • Stayed: May 2013, traveled on business
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Thank orangecat1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt S, Manager at Viceroy Santa Monica, responded to this reviewResponded June 7, 2013

orangecat1,
Thank you for joining us and for providing very valuable feedback. We are very sorry to hear of the confusion with your booking and have directly contacted your travel agent to correct any miscommunication. We are pleased however to hear that our team was able to find a solution that satisfied you. We again appreciate your suggestions and for allowing us the chance to welcome you.

Matt Shough, Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 31, 2013

stayed for 2 nights in April. booked an ocean view room, which was fantastic. Large and spacious with an entry hall, beautiful decor. Had fantastic views of the beach which is only across the road. Great location for the pier, restaurants and 3rd Street.
We loved everything about this hotel, the staff were amazing and the pool area felt really secluded and peaceful, even though there is some building work going on nearby. Absolutely in love with the lounger chairs. The hotel had a very relaxed air, much the same as the Palm Springs one.
Nearly booked Shutters On The Beach which is directly across the road, so glad we didn't. Definitely want to stay again.

  • Stayed: April 2013, traveled as a couple
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Thank maxinegledhill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt S, Manager at Viceroy Santa Monica, responded to this reviewResponded June 7, 2013

maxinegledhill,
Thank you very much for choosing to stay with us. We are glad to hear we did not disappoint. Thank you also for sharing photos of your stay. It is wonderful to see that you enjoyed your surroundings enough to share them. A two day stay is not nearly enough time so we do hope to welcome you back soon. The lounger chairs are calling your name.

Matt Shough, Director of Rooms

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Reviewed May 29, 2013

After a long drive from San Francisco, my husband and I arrived on a very busy Saturday afternoon. From the polite and professional valet service to Samantha at the front desk who took care of our check in with ease and offered us a glass of champagne when our room wasn't quite ready and on to Danny who asked us where we were from and thanked us for choosing The Viceroy. It was a nice welcoming feeling.
Once in our room with an amazing view of the ocean and the Santa Monica pier we plopped onto the most comfortable king bed and those pillows! Wow! The room just felt like home. Just so relaxing and all of our needs were met. We especially liked the "text" for your car option. When we needed the car all we had to do was text the 3 digit number on our valet stub for the car. Very efficient. The hotel itself has a great vibe. We didn't get a chance to chill out by the pool but it looked like a happening scene. I must make mention of the little breakfast..the biscuits, muffins and turnovers! Awe-some! So tasty good!
The Viceory in Santa Monica met all of our expectations and more. We can't wait to go back!

Room Tip: Top floor corner ocean view is all I need to say. ;)
  • Stayed: May 2013, traveled as a couple
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1  Thank cnielsen10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt S, Manager at Viceroy Santa Monica, responded to this reviewResponded June 7, 2013

cnielsen10,
Thank you for cruising down the coast to see us. We're pleased that Danny and Samantha provided you with a warm welcome after this long drive. What better compliment can we receive than hearing that you felt like you were at home. We can't wait to have you back. Thanks again.

Matt Shough, Director of Rooms

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Reviewed May 29, 2013

We had a delightful room overlooking the ocean, the pool and bar areas are great. It is the outstanding service from the hotel staff that makes it such a pleasure to stay here. Without exception, all the staff were professional, friendly and really went “the extra mile” to make our stay enjoyable. Samantha and Acquah were especially helpful. Great valet parking and concierge service. One of the best hotel experiences we have had anywhere in the world!

Room Tip: Ocean view rooms are great - ask Samantha and / or Acquah
  • Stayed: May 2013, traveled as a couple
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Thank Ray H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt S, Manager at Viceroy Santa Monica, responded to this reviewResponded May 29, 2013

Ray H,
We are very flattered to be listed as one of the best hotel experiences you've had. Thank you for allowing our team, especially Samantha and Acquah, the chance to so positively impact your stay. The pleasure is truly ours. Thank you for joining us and I do hope you'll visit us again next time you head over the pond.

Matt Shough, Director of Rooms

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Reviewed May 28, 2013

I have stayed at the viceroy before and have not been as impressed as I was this past stay! We were greeted with champagne worked with the concierge to get reservations to some of the trendiest restaurants and had a fabulous time being at such an amazing location! Love love love the Viceroy

  • Stayed: May 2013
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Thank LPturk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt S, Manager at Viceroy Santa Monica, responded to this reviewResponded May 29, 2013

LPturk,
Thank you very much for coming back to see us. We have placed a lot of attention on finding and training people who love what they do. We're beyond thrilled to hear from you that you could see this change. We love love love you back and hope we can provide many more fabulous experiences in the future.

Matt Shough, Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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