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“Service is what counts” 5 of 5 stars
Review of Viceroy Santa Monica

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Viceroy Santa Monica
Ranked #4 of 36 Hotels in Santa Monica
Certificate of Excellence
GreenLeadersBronze level
Hobart, Australia
2 reviews
“Service is what counts”
5 of 5 stars Reviewed March 7, 2013

My wife and I had a stopover in Los Angeles on our way back to Australia from a skiing trip in the states and decided to stay at the Viceroy Santa Monica in early Feb 2013. This was our first trip to LA and as we did not want to see the typical tourist things or amusements at Anaheim we decided to stay in the Santa Monica area. This turned out to be the right decision. First of all the Viceroy Santa Monica location is great. Just a block away from the beach and walking distance to a number of fine eating places. However location only makes up a small part of a great holiday. Service is what makes it memorable and the service we received at the Viceroy was first class. On arrival the staff at reception were very friendly and helpful. The staff member helping us with our bags to our room was also great. Later when we asked for recommendations to eat that night the staff were able to provide great advice and assistance. On our departure the staff were able to assist us with our taxi back to the airport even though there were many people departing at the same time also needing taxi's and valet service due to a function being held at the Viceroy.Throughout our entire stay we were treated with genuine smiles and a feeling that we mattered as guests. The only minor negative was the noise from a construction site next door which effected the atmosphere of sitting in the pool area during the day, however I have no hesitation in recommending the Viceroy Santa Monica and would look forward to staying there again when next in LA.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Chris W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt S, Manager at Viceroy Santa Monica, responded to this review, March 8, 2013
Chris W,
We couldn't agree with your tagline more and are very pleased to hear of the excellent service you received. It sounds like you had a lovely holiday in the states and we are honored to have had the opportunity to make a memorable impact on it. While true the construction next door can at times be a bit disruptive, they are nearing completion on the exterior and when completed it will be a wonderful addition to our block. Thanks again for the wonderful feedback and we look forward to welcoming you back on your next visit.

Matt Shough, Director of Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,415 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
New Providence, New Jersey, United States
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed March 7, 2013

We chose the Viceroy Santa Monica for our family vacation hotel because of a fantastic Cyber Monday deal. Little did we know what a deal this was. The hotel is gorgeous and very chic. Not only is the staff extremely friendly, helpful, and knowledgeable, but they are gorgeous as well. Top notch amenities like morning coffee, various newspapers, free movie rentals, and delightful champagne upon arrival are just a few. The royal treatment is what you can expect from everyone tending to your needs from the valet to the cleaning crew. We have stayed at The Ritz Carlton hotel in many cities across the globe and have become accustomed to top-notch service. No other hotel came close to that service until now. The Viceroy Santa Monica is a 5***** boutique hotel where you can expect nothing but the best, from anyone and everything they have to offer.

Room Tip: Families of 4 or more should book a suite or two rooms.
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank MariaPecoraro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt S, Manager at Viceroy Santa Monica, responded to this review, March 7, 2013
MariaPecoraro,
We are honored to receive such a stellar review. The pleasure was all ours to welcome your family during your vacation. Personalized service is the thing we pride ourselves most on and to hear that your family had such an enjoyable time with all of our staff truly makes us proud. We thank you for taking the time share your experience and the entire staff looks forward to welcoming you and your family back soon.

Matt Shough, Director of Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sherman Oaks, Ca
1 review
5 of 5 stars Reviewed March 6, 2013

I recently stayed at the Viceroy Santa Monica with my husband for one night. We are local LA residents but were trying to avoid horrible Friday-Night 405 traffic. My husband works just down the road so it was convenient.

Our stay started with being checked in by Acquah at front desk who was fantastic. He was so warm and welcoming and asked us what plans we had for the night. He continued to recommend a few local restaurants and spots he thought we might like. Once in the room he called up to check in on us to see how we liked everything so far.

The room was nice with unique decor and a nice view of the city. The complimentary glass of champange was a nice touch as well.

The Viceroy is walking distance to many great restaurants and bars and close to the 3rd St. Promande so it was a very fun night out. We also came back to the hotel and enjoyed the lobby bar which was very lively and had great desserts!

We will definitely be back for another weekend stay-cay!

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Ashley S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt S, Manager at Viceroy Santa Monica, responded to this review, March 8, 2013
Ashley S,
Thank you for your review. It's great to get feedback from our local guests. Only in LA do we stay the night in hotels to avoid freeways. We're happy to host these stay-cations whenever you'd like. Thank you also for your kind words about Acquah. We're so please to hear the personalized service her provided to you and we'll be sure to share your experience with him. Look forward to welcoming you and your husband back soon.

Matt Shough, Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Loveland, Ohio
Level Contributor
1 review
5 of 5 stars Reviewed March 6, 2013

I had the pleasure to stay at the Viceroy Santa Monica this February as well as July 2012. The hotel is a fine boutique hotel, very warm and welcoming. Rooms are beautifully decorated and the amenities are fabulous. I have become hooked on the Niel George and the Kai products provided in each room . Great location, a short walk to the beach and nearby restaurants and shopping. You will enjoy the hotel as well as the very friendly and helpful staff.
I can not wait to return.

  • Stayed February 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Bugirl23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt S, Manager at Viceroy Santa Monica, responded to this review, March 7, 2013
Bugirl23.
Thank you for this wonderful feedback. Believe me the dream for us is hearing about experiences like yours. Thank you for continuing to be a loyal guest with us as this means so much. We look forward to your return where we can share some of the new Kai products we got in to feed your addiction.

Matt Shough, Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
3 reviews
5 of 5 stars Reviewed March 6, 2013

We had a wonderful stay at the Viceroy and only wish we could have stayed longer! Service was EXCELLENT! Champagne upon arrival! Automatic room-upgrade! AWESOME ocean / sunset views! Checking in/out was a breeze. Loved the deep tub and marble bathroom, soft robes also a nice touch. We headed down to the bar for a late-dinner....great atmosphere and delicious food. I cannot wait to go back for a longer stay! I would definitely recommend this hotel/

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank mekaro333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt S, Manager at Viceroy Santa Monica, responded to this review, March 7, 2013
mekaro333,
It does indeed sound like you had a wonderful stay and we thank you for taking the time to share the details. Your recommendation means very much to the entire team and on their behalf allow me to say we can not wait to have you come back soon.

Matt Shough, Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed March 3, 2013

We absolutely loved our stay at there. It was perfect from the beginning to the end, right at check-in we were greeted with champagne and got a room-upgrade. The room was beautifully designed and I loved the premium cotton sheets. We had breakfast at the hotel every day, with the same lovely waitress looking after us. Breakfast and the restaurant were fantastic - I miss that kind of healthy food back in London.
The pool area was brilliant, especially in the evening when we met up with our friends, we were hanging out in a poolside Cabana and had a great night.
Overall, the hotel staff made sure we had a good stay, the girl on reception who gave us great tips for shopping in the area, as well as James the concierge who made reservations for us in fantastic restaurants we wouldn't have discovered ourselves. Even though we stayed in newer 5-star hotels in Los Angeles, the Viceroy is our favourite.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank ItsCalledWanderlust
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt S, Manager at Viceroy Santa Monica, responded to this review, March 6, 2013
ItsCalledWanderlust,
We couldn't be happier to hear what a fantastic experience you had with us. The fact that you were able to truly enjoy every single area of the hotel and get to know our staff by name means the world to us. We've just launched a brand new breakfast menu so hope you'll have a chance to head across the pond soon to try it out. It was our sincere pleasure to have you and we look forward to welcoming you back.

Matt Shough, Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Luxembourg City, Luxembourg
Level Contributor
174 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
3 of 5 stars Reviewed February 27, 2013

I've stayes at this hotel a few times and always enjoy the location. It feels a little like it has lost its hipness....rooms are nice and big, though they feel a littlr tired....Overall, it needs a little face lift....

Stayed February 2013, traveled on business
Helpful?
4 Thank MarkTluszcz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt S, Manager at Viceroy Santa Monica, responded to this review, March 1, 2013
mark t,
Thank you for your continued loyalty. We are pleased that you have enjoyed the property on this and past stays. We appreciate your honesty and feedback. We have some fantastic events scheduled throughout 2013 that will bring great buzz to the hotel and we will be refreshing areas of the hotel later in the year. We hope to have the opportunity to welcome you back again to see all of this.

Matt Shough, Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Viceroy Santa Monica

Property: Viceroy Santa Monica
Address: 1819 Ocean Avenue, Santa Monica, CA 90401-3215
Phone Number:
Location: United States > California > Santa Monica > Santa Monica
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Santa Monica
#2 On the Beach Hotel in Santa Monica
#4 Romantic Hotel in Santa Monica
#4 Luxury Hotel in Santa Monica
#6 Family Hotel in Santa Monica
#6 Green Hotel in Santa Monica
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Viceroy Santa Monica 4*
Number of rooms: 162
Official Description (provided by the hotel):
An urban retreat at the shore - British impressions- with bold current perspectives. Business friendly- yet vacation ready- and just steps from the Santa Monica pier- beaches- shopping- dinning and nightlife. Each of the 162 guestrooms and suites offer ocean- pool- or palm views. Mascioni linens and bathrobes- custom beds with down comforters and pillows. Body and hair care products Aromatherapy Associates. In room spa services available- marble baths with seated vanities and soaking tubs- sitting areas- and fully stocked mini bars. In room entertainment centers feature 40 in flat screen tv- full cable access and movies- music- and video games- high-speed wireless Internet access- two-line telephones with speaker and private voicemail as well as media hubs. And dataports for modem/fax hookup - Viceroy also offers video check-out with e-mail reciept. A complete fitness center- 2 outdoor heated pools with private cabanas. Cameo bar- reunion dining at Cast- 24-hour room service- dry cleaning and laundry service- full-service concierge- choice of daily newspaper- and a 1300 sq foot meeting room with private patio overlooking the pool area. ... more   less 
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Also Known As:
Viceroy Santa Monica Hotel Santa Monica
Viceroy Hotel Santa Monica

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