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“Fabulous”

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Viceroy Santa Monica
Ranked #5 of 36 Hotels in Santa Monica
Certificate of Excellence
GreenLeadersBronze level
Newcastle upon Tyne, United Kingdom
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Fabulous”
5 of 5 bubbles Reviewed October 31, 2012

Absolutely fabulous hotel, one of the best i've ever stayed in. Champagne on arrival, rooms were a great size with 2 queen beds. The pool isn't too big but we didn't have much time to relax so didn't cause too much of a problem however, it was closed the day we arrived but for the inconvenience they gave us free wi-fi access for our duration. Would definitely stay at this hotel again if I ever return to Santa Monica.

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lisa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laboy70, General Manager at Viceroy Santa Monica, responded to this review, November 10, 2012
Thank you so much for the great review. I do hope that when you visit the States again and you make it to LA, please stay with us again.

Warm Regards,

Troy Pade
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,517 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (377)
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English first
Easton, Connecticut, United States
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed October 25, 2012

We love to stay at Boutique Hotels. We find that the smaller upscale hotels are more in tune with the demands and wants of their customers. The Viceroy did not disappoint. We travel quite a bit and have stayed at Shutters on the beach right in front of the Viceroy two years prior and was really disappointed. So when looking to take our daughter and her roommate for a parents weekend from school we went with our gut and did another boutique hotel. The Viceroy from the moment after we checked in greeted us with our names and went out of their way to accomodate us. The concierge desk service was amazing and one of the men at the door knew my husband loved cigars and went out of his way to bring my husband a few of his favorite cigars from his store. How wonderful. They truly were glad you stayed with them and I can say in the future we will be back. What a refreshing stay!!!

Room Tip: There is no spa however we went to the Shutters Hotel right across the street. I check four out of...
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  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kiki P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laboy70, General Manager at Viceroy Santa Monica, responded to this review, November 10, 2012
Thank you for the great review. James our Concierge is pretty amazing. I hope that you and your daughter have your next girls weekend with us. Thank you for sharing your stay with everyone!

Warm Regards,
Troy Pade
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed October 25, 2012

we spent 6 nights here to wind down after a very hectic road trip, and it was gorgous and perfect. the room was beautiful with a fabulous view and we would go back there in heart beat. the location is great - a quick walk to venice beach, the pier, some great restarants and all the shops! the staff were very helpful and we really apreciated all the directions and so on. it was also a good distance to Universal Sudios which was a great trip. we spent alot of time next to the pool which was really lovely and great for people watching!

Stayed August 2012, traveled with family
Helpful?
Thank 95sparky95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laboy70, General Manager at Viceroy Santa Monica, responded to this review, November 10, 2012
I am so happy you had such a lovely time! I hope that should your travels bring you back across the Pond and you find yourself in LA, please stay with us again!
Regards,
Troy Pade
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hollingbourne, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed October 23, 2012

We had a great time with nothing but praise for the staff and cocktails. Fantastic position. the rooms were as good as you get! Food and service was fast and efficient, can’t wait to go back ! We have in fact already rebooked.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ray w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laboy70, Manager at Viceroy Santa Monica, responded to this review, November 13, 2012
Thank you for your post! We hope you can make it back in the near future!

Cheers!
Troy Pade
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Level Contributor
107 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
5 of 5 bubbles Reviewed October 21, 2012

We stayed 4 nights recently in an ocean view room. We arrived early and a room was not available but that was ok and what we expected. The staff were more than happy to store our bags for us and the girl who checked us in offered to ring us when the room was available. They were very helpful suggesting places for coffee and giving us directions. We really felt they cared about us.

We went off for coffee and an early lunch and wandered around the Sunday market where we bought some wonderful fresh berries. By the time we got back our room was ready which was great.

The room was a good size with a large bathroom which was nice. Beds were comfy and everything was spotlessly clean. Although the road outside was always busy the double glazing made sure you did not hear a thing. We realised how effective it was when we opened the sliding doors.

We had drinks and ate a the bar one night and it was really good. Again the staff were just great.

I'd definately stay there again. It was a really good experience.

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank baysidegirl55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laboy70, General Manager at Viceroy Santa Monica, responded to this review, November 10, 2012
Thank you for the thorough review. You touched on one key point that I try to teach my team to have our guests leave feeling that we have cared about them and their stay. It's common for most hotel stays to end up feeling more like a transaction than an experience. I hope you and your family can come back and experience us again soon!

Regards,
Troy Pade
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
55 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed October 21, 2012 via mobile

This hotel is in a great location! Right across the way from the beach and walking distance from shopping, restaurants and more. The design is beautiful and the hotel bar serves some if the best margaritas around!

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank September221976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laboy70, General Manager at Viceroy Santa Monica, responded to this review, November 10, 2012
Thank you for the review. I have to say I am a big fan of our margaritas as well. Come back and see us again soon!

Troy Pade
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed October 17, 2012

I stayed at the Viceroy Santa Monica from October 5th to the 8th and couldn't have asked for a better and more accommodating hotel. From the moment we arrived the entire team went out of their way to make us feel welcome and special. The rooms were beautiful, the service (especially poolside) was prompt and friendly and the front desk/concierge were awesome and helpful. Danny, the evening Security head was such a great guy. He advised us on where to go, helped us coordinate transportation and treated us like old friends despite just meeting him. I would highly recommend this hotel, its location is great but it's staff make it a great stay.

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Neil D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laboy70, General Manager at Viceroy Santa Monica, responded to this review, November 13, 2012
Thank you for your review. We also appreciate the kind words about Danny. As he has been with us since we opened he is a true gem and a fixture here at the Viceroy. Thank you and please come visit us again soon!

Regards,
Troy Pade
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Viceroy Santa Monica

Property: Viceroy Santa Monica
Address: 1819 Ocean Avenue, Santa Monica, CA 90401-3215
Phone Number:
Location: United States > California > Santa Monica > Santa Monica
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Santa Monica
#4 On the Beach Hotel in Santa Monica
#4 Romantic Hotel in Santa Monica
#5 Luxury Hotel in Santa Monica
#6 Green Hotel in Santa Monica
#6 Family Hotel in Santa Monica
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Viceroy Santa Monica 4*
Number of rooms: 162
Official Description (provided by the hotel):
An urban retreat at the shore - British impressions- with bold current perspectives. Business friendly- yet vacation ready- and just steps from the Santa Monica pier- beaches- shopping- dinning and nightlife. Each of the 162 guestrooms and suites offer ocean- pool- or palm views. Mascioni linens and bathrobes- custom beds with down comforters and pillows. Body and hair care products Aromatherapy Associates. In room spa services available- marble baths with seated vanities and soaking tubs- sitting areas- and fully stocked mini bars. In room entertainment centers feature 40 in flat screen tv- full cable access and movies- music- and video games- high-speed wireless Internet access- two-line telephones with speaker and private voicemail as well as media hubs. And dataports for modem/fax hookup - Viceroy also offers video check-out with e-mail reciept. A complete fitness center- 2 outdoor heated pools with private cabanas. Cameo bar- reunion dining at Cast- 24-hour room service- dry cleaning and laundry service- full-service concierge- choice of daily newspaper- and a 1300 sq foot meeting room with private patio overlooking the pool area. ... more   less 
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Also Known As:
Viceroy Santa Monica Hotel Santa Monica
Viceroy Hotel Santa Monica

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