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“Chic Modern Hotel right next to the Beach”

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Viceroy Santa Monica
Ranked #9 of 36 Hotels in Santa Monica
Certificate of Excellence
GreenLeadersBronze level
Reviewed January 18, 2012

Check-in was easy, I was also given a glass of champagne which was nice after a long flight from New York. The hotel staff was very accommodating. The room was great, with a view towards the beach. Being a runner, it was great having the beach one block away from the hotel. This is a very modern and chic hotel.

  • Stayed: December 2011, traveled on business
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1  Thank Kristine M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laboy70, Manager at Viceroy Santa Monica, responded to this reviewResponded January 31, 2012

Kymarie13-
Thank you for taking the time to compliment my team for their efficient service. Please come back again soon, we will have another glass of Champagne waiting!

Regards,

Troy Pade
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,164 - 1,170 of 1,637 reviews

Reviewed January 16, 2012

This Hotel was recommended to me by a friend. What a find! excellence right from the get go! we were greeted by the fabulous valet and check in was a breeze complete with champagne. We loved the amazing service, the pool area is to die for! so chic. the bar is awesome and makes the best cocktails. The beds are incredibly comfy, - like sleeping on a cloud! room service has some great selections. The hotel is conveniently located close to the shopping on 3rd street and not far from the fabulous Abbot Kinney Strip in Venice. We simply did not want to leave!!

Room Tip: Get a room facing the ocean - well worth it.
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  • Stayed: January 2012, traveled as a couple
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Thank Neil M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laboy70, Manager at Viceroy Santa Monica, responded to this reviewResponded January 31, 2012

MoodyManAu-
Thank you for the review. We love having all of you Aussies with us! Please make a stop over in LA again and stay with us.

Warm Regards,
Troy Pade
Hotel Manager

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Reviewed January 16, 2012

when we arrived the room was blazing hot. we turned the air conditioning as cool as it would go and left for a bite to eat. two hours later the room was still too hot to bear. we went to the pool for a cocktail and tried the room again, still too hot. we were told it was because of the sun and once the sun would set, the room would cool off, but we were tired from our travels and didn't want to wait any longer. the ocean view was beautiful, but not worth the wait. we requested a room on the other side of the building (away from the sun) and this was much better. the hotel staff was very friendly about the situation, and once we requested a new room, they were happy and quick to accommodate. the hotel is very nice, and very clean. we were only there one night and did not eat at the hotel so i cannot comment on the food. we would like to go back the next time we are in LA so we can experience the pool. The pool area appeared to be really nice, but was decked out in film gear for a Parenthood episode the following day.

  • Stayed: January 2012, traveled as a couple
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Thank knjlovetotravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laboy70, Manager at Viceroy Santa Monica, responded to this reviewResponded January 31, 2012

Thank you for the feedback. I am happy we were able to resolve you AC issue quickly. We were built with ceiling to floor windows which are not the most practical for West facing that quickly maginify the hear on Sunny, breezeless days... If the AC is not on prior to arrival they do get warm, so I am sorry that we didnt sort that out ahead of time. Please let me know next time you book with us so I may look after your booking and make certain we have the temperature to you liking!!

Warm (no pun intended) Regards,

Troy Pade
Hotel Manager

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Reviewed January 16, 2012

We stayed for just one night on the way to Tahiti from London in April 2011 on the poor advice of Turquoise Travel and that was more than enough. As a supposedly upscale hotel, the Viceroy is unsettlingly rundown; the painted chairs in the dining room are pretty scratched and tatty looking now and the clusters of flowery plates on the wall were last fashionable circa 1998. Which is when this place last had a refit by the looks of things. A hotel which claims to be of this calibre needs a refit at least every three years, otherwise the owners are just overtrading and relying on passing trade rather than returning guests. The dining room is also unnervingly pitch black in the evening and the waiters do not seem to want to take no for an answer when you really can't face another cocktail; clearly low paid tipmongers. The rooms are small and just do not live up to the rate (over 200 USD per night). I will not be returning on my next visit to LA - a Best Western would be better and cost half. I should have known better because the Palm Springs Viceroy is not up to much either.

Room Tip: Don't bother.
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  • Stayed: April 2011, traveled as a couple
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1  Thank cteague1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laboy70, Manager at Viceroy Santa Monica, responded to this reviewResponded January 31, 2012

Cteague1-
I am very sorry that you did not share in the same experience that most of our other guests leave with. We have a very unique design, created by Kelly Weartler. I would be lying if i said that we were not due for a renovation, but we do spend $1000's of dollars every month on re-painting, repairing, replacing and re-covering our current furniture. There should never have been any chipped paint on the chairs and I will make certain that all are inspected more regularily. We are do for a full re-design of the restaurant in November.

As for the the price, it is location driven. We are not the most expensive hotel in the area. To stay across the street is usually $100 more per night at minimum.

Again I sorry you were not here long enough to appreciate what our other guests come here over and over again to enjoy...

Regards,
Troy Pade
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 15, 2012

As an interior designer I have always wanted to stay here & we werent let down! Everythign was perfect! Arrived to freindly doormen, glass of champagne at check in (which i loved!) the design of the place was amazing - there was nott a single space that hadnt been considered & it was all immaculate! Supercool & so inspiring as a designer! The room was great, beautiful view, comfy bed, huge glamourous bathroom. The conceirge James was so helpful & booked restaurants for us, helped us find local places, bike rentals etc he even booked us a huge taxi for the trip to the airport so my other half could fit his new bike in! He was fantastic, nothing was any trouble & he made everything so easy for us! Had a drink (loved the punch & flatbread!) & something to eat in the bar every night for happy hour, ate breakfast in the restaurant twice which was great - really interesting menu that wasnt over priced, We did also eat across the road at Coras cafe for breaky which i highly reccomend too - have the bruschetta with poached eggs! Only a short walk across the road to the beach & bike rentals which is a fun way to spend the morning. I got food posioning (not from the hotel) one night & my fiance went down to the desk to see if they had any medication & 15mins later someone was at our door with a variety of drinks & some toast to help my stomach with no charge which we thought was very nice. Overall, its not the cheapest place to stay but if your looking for somewhere that feels really special & fun this is your hotel! We had an ocean view room on a high floor which had amazing views. I would not hesitate to stay there again at all! Heaven!

  • Stayed: November 2011, traveled as a couple
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Thank Salfil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laboy70, Manager at Viceroy Santa Monica, responded to this reviewResponded January 31, 2012

SalRj-
Thank you for the wonderful and lengthy review. I am so pleased to hear you had a wonderful stay. Thank you for spreading the word and I look foward to welcoming you back in the near future.

Warm Regards,
Troy Pade
Hotel Mananger

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 12, 2012

We travel to the LA/Santa Monica area a lot. We used to stay at the Fairmont, which is nice, but now that we've stayed here, this will be our Santa Monica location of choice. We were pleasantly surprised by how much we enjoyed this hotel. It's not on the beach, it's across the street, but if you have a room that says ocean view, you're going to have a great view. We were in an ocean facing Empire suite and were stunned at how great the view was. the sparkling pacific was great to wake up to every day. although the hotel fronts a very busy street, they've done a great job of keeping the noise out, we are kind of maniacs about noise/sleep (to put it in perspective, you should know we travel with a white noise machine) and had no issue on that front at all. the decor is special, hip and beautiful but also comfortable--an elusive combination in my experience. location is great, you can walk to everything, and service was very good.

  • Stayed: August 2011, traveled as a couple
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1  Thank dicooley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 10, 2012

My husband and I had our Tea Ceremony (wedding) at the Viceroy in the end of December 2010. The bridesmaids and I stayed in the Monarch Suite and all fell in LOVE!! Unfortunately for the groom, he stayed at a different hotel with his family. For our 1 year anniversary, we decided to return to the 'scene of the crime'. Upon checking in, the reception congratulated us on our anniversary. The room was awesome and the hotel sent us a bottle of champagne to celebrate our anniversary! The service was friendly and extremely attentive. We can't wait to come back!

Room Tip: ocean view!!
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  • Stayed: December 2011, traveled as a couple
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Thank y-co n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Viceroy Santa Monica

Address: 1819 Ocean Avenue, Santa Monica, CA 90401-3215
Phone Number:
Location: United States > California > Santa Monica > Santa Monica
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Santa Monica
#4 Family Hotel in Santa Monica
#4 Romantic Hotel in Santa Monica
#6 Green Hotel in Santa Monica
#7 On the Beach Hotel in Santa Monica
#7 Luxury Hotel in Santa Monica
Price Range: $416 - $732 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Viceroy Santa Monica 4*
Number of rooms: 162
Official Description (provided by the hotel):
An urban retreat at the shore - British impressions- with bold current perspectives. Business friendly- yet vacation ready- and just steps from the Santa Monica pier- beaches- shopping- dinning and nightlife. Each of the 162 guestrooms and suites offer ocean- pool- or palm views. Mascioni linens and bathrobes- custom beds with down comforters and pillows. Body and hair care products Aromatherapy Associates. In room spa services available- marble baths with seated vanities and soaking tubs- sitting areas- and fully stocked mini bars. In room entertainment centers feature 40 in flat screen tv- full cable access and movies- music- and video games- high-speed wireless Internet access- two-line telephones with speaker and private voicemail as well as media hubs. And dataports for modem/fax hookup - Viceroy also offers video check-out with e-mail reciept. A complete fitness center- 2 outdoor heated pools with private cabanas. Cameo bar- reunion dining at Cast- 24-hour room service- dry cleaning and laundry service- full-service concierge- choice of daily newspaper- and a 1300 sq foot meeting room with private patio overlooking the pool area. ... more   less 
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Also Known As:
Viceroy Santa Monica Hotel Santa Monica
Viceroy Hotel Santa Monica

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