My wife had been to a stressful family event in Central America and I decided to treat her to an expensive boutique hotel in Santa Monica, expected to get her some friendly and comforting pamping.
The hotel interior is a Japanese inspired design, wooden beams and white panels, and a small water garden in front. Appearances were thus very favourable until we reached the desk. The staff were polite but insisted I pay the $20 parking charge despite it being included on the Expedia price (yes, Ambrose, I have proof). Okay, in view of the $400 odd cost including taxes for one night, twenty dollars wasn't worth the hassle and I didn't want to hold up the line.
The room was fairly basic, average toiletries, and bottled water was of course charged for. Note the hotel has no restaurant or bar, or at least I could not find either. Breakfast next morning was fruit, yogurt, bread, cakes and coffee, adequate for most people but perhaps a little meagre given the steep price. But what upset us, was that another couple tried to enter the breakfast room about 5 minutes after it had closed and were refused breakfast. But the cleaning staff didn't turn up until 15-20 minutes later and they cleaned away a good deal of untouched food. A more friendlier hotel would have let them in just this time, maybe wagged a finger at them. After all there wasn't any cooked food available and chefs waiting around.
We were planning on staying for two nights but decided to leave and we booked a Best Western in the Simi Valley. And despite being packed out, half the price and twice the service.
- Official Description (provided by the hotel):
- Located at the corner of 20th and Arizona Street, The Ambrose is in a quiet and unassuming neighborhood and is known for being an eco-friendly property. Having just completed an extensive, multi-million dollar renovation of all 77 guestrooms and public spaces, the distinctive California Craftsman design has been revitalized to reflect the essence of a large private home. Luxury linens, C.O. Bigelow bath products, complimentary in-room HSIA WiFi, complimentary continental breakfast, complimentary fitness center access and complimentary house car service await all guests! ... more less
- Reservation Options:
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- Also Known As:
- Ambrose Hotel Santa Monica