The hotel is nice and location, while far from beach, is not too bad. But my pricing and check-in experience left a bad taste in my mouth.
I booked an upgraded room on one of the consolidation sites for $259, reduced from $279. When I checked in, I was given what they call a Premier King room. It seemed a bit small for this price, so I checked the hotel site for the same night.
Thet had a Deluxe King for $219, a Premier King for $229, and a Studio King for $279. So I was paying $259 plus fees for a room the hotel sells itself for $229, not such a great deal.
I spoke to several people and was first offered a larger Premier King room. I explained that I thought I had paid the Studio rate and would just like a credit. After more deliberation, I was allowed to move to a Studio (at no time was I offered help moving nor did anyone offer to bring me the key to the new room). It was all done sort of grudgingly.
I don't know about you, but I prefer not to have to spend an hour of my vacation negotiating and changing rooms. I would just like to get what I pay for, or get a credit when I don't.
I doubt many people would have checked the hotel's own rates, and think it is either a convenient "mistake" or they don't know what their marketing people are offering. In either case, I would have ended paying more and getting less ...
- Official Description (provided by the hotel):
- Located at the corner of 20th and Arizona Street, The Ambrose is in a quiet and unassuming neighborhood and is known for being an eco-friendly property. Having just completed an extensive, multi-million dollar renovation of all 77 guestrooms and public spaces, the distinctive California Craftsman design has been revitalized to reflect the essence of a large private home. Luxury linens, C.O. Bigelow bath products, complimentary in-room HSIA WiFi, complimentary continental breakfast, complimentary fitness center access and complimentary house car service await all guests! ... more less
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- Also Known As:
- Ambrose Hotel Santa Monica