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“Great place to stay”
Review of Shore Hotel

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Shore Hotel
Ranked #1 of 36 Hotels in Santa Monica
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed May 25, 2014

I have been staying at this hotel for two nights. It has been a great pleasant to stay here. The staffs are so helpful: Alex, and girls at front desk I cannot even remember names. They have been so helpful, and gave me many tips about how to make my trip amazing. Only one regret is that there is no cafe in the restaurant, and breakfast is a little bit too simple. Nevertheless, there are numbers of great restaurants around hotel.

Anyway, a great experience, and it is absolutely recommended to stay here.

  • Stayed: May 2014, traveled with family
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2  Thank yin p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam B, Guest Services Supervisor at Shore Hotel, responded to this reviewResponded May 26, 2014

Dear yin p,

Thank you so kindly for reviewing your recent stay with us. I was really pleased to here that our staff took good care of you, and that you had an excellent time. I truly hope we may have the opportunity to welcome you back in the near future.

Warm regards,

Adam Burke

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1,486 - 1,492 of 2,893 reviews

Reviewed May 25, 2014

We stayed here as part of our honeymoon and paid extra to get a room facing the ocean. When we arrived found the receptionist to be a little unfriendly, their booking system had changed the first name on the reservation and despite having pre-paid and having all the documentation with us to prove this, we waited for 10 minutes for the receptionist to check we were the right customers. The rooms are very nice but very small and really do not justify the cost. The view was fantastic, and as others have said the patio doors are very effective at blocking out noise, so even with a room over Ocean Avenue we slept very soundly. There are lots of places to eat nearby and a stones throw to the pier and 3rd street shops.

  • Stayed: May 2014, traveled as a couple
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Thank Clare T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam B, Guest Services Supervisor at Shore Hotel, responded to this reviewResponded May 26, 2014

Dear Clare T,

Thanks so kindly for taking the time to review your recent visit at our property. I am truly sorry to hear about the difficulties you experienced during your check-in. Receiving feedback is certainly a very essential tool we use to train our staff and strive to provide better service. I'd like to ask if you may please reach out to me directly if you plan to come back to Santa Monica soon. I'd like to personally take care of you and win back your business. Thank you again.

With warm regards,

Adam Burke

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Reviewed May 24, 2014

everything about our stay was perfect. We had excellent service, kindness and attention to detail on everything in this hotel. Excellent service, excellent staff, excellent location, excellent amenities, excellent care. we were there during a very difficult time for my husband receiving medical treatment…. the shore hotel was an oasis in the desert. I can't say enough about how wonderful we were treated every step of the way!

Room Tip: the ocean front or ocean view rooms are the most beautiful views.
  • Stayed: May 2014, traveled with family
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1  Thank 59travelgirl04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam B, Guest Service Supervisor at Shore Hotel, responded to this reviewResponded May 26, 2014

Good Evening 59travelgirl04,

Thank you so much for taking the time to review our hotel. It was truly quite a pleasure to welcome you to Santa Monica. I was so pleased to hear that you enjoyed your time and had a good experience. I truly hope we can have the opportunity to welcome you back again.

Warm regards,

Adam Burke

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Reviewed May 24, 2014

Shore hotel is great - perfect location, original architecture, well-designed rooms, lounge in parking lot:) and extremely friendly staff -but Randell is the best:) This is the 3rd hotel we tried in Santa Monica and I certainly know our second one...

  • Stayed: May 2014
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Thank Didemanil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam B, Guest Services Supervisor at Shore Hotel, responded to this reviewResponded May 24, 2014

Dear Didemanil,

Thanks so kindly for your recent visit and review of our hotel. Your feedback is very much appreciated. I am quite pleased to learn you had a pleasant stay and connected with our staff. I do hope we may have the opportunity to welcome you back in the near future.

Warm regards,

Adam Burke

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Reviewed May 24, 2014

The Shore Hotel is centrally located across from the beach with stunning ocean views, and yet within easy walking distance from fabulous shopping and restaurants. The staff was incredibly friendly, professional and attentive, and our dealings with Adam Burke, Alex and Jen were on par with the very best in luxury accommodations. This was truly a five star experience!

Room Tip: We were on the 4th floor and had stunning views and a balcony.
  • Stayed: May 2014, traveled on business
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Thank Bernt U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam B, Guest Services Supervisor at Shore Hotel, responded to this reviewResponded May 24, 2014

Dear Bernt U,

It was quite a pleasure to welcome you & your wife. Thank you for taking the time to review our hotel and staff. We very much appreciate your business and receiving your feedback about your recent stay. I truly hope we may welcome you both back in the near future.

Warm regards,

Adam

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Reviewed May 23, 2014

We just arrived at the Shore Hotel and I can not rave enough about the wonderful check-in process. Roxanne was welcoming, informative and lovely!

The room is lovely and the bathroom shower adds a fun conversation starter. :-)

Here's to hoping the rest of our stay is just a great!!!

  • Stayed: May 2014, traveled with family
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Thank Betsy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam B, Guest Services Supervisor at Shore Hotel, responded to this reviewResponded May 24, 2014

Dear Betsy C,

Thank you for taking the time to review your stay with us here at the Shore Hotel. Service is something that is truly on our minds, and is what allows us to separate ourselves from our competitors. I am truly happy to learn you had a good experience. We so appreciate your business, and hope to welcome you back in the future.

Warm regards,

Adam Burke

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Reviewed May 23, 2014

The Shore is stunningly gorgeous and in the absolute perfect location. Personally, I spend a lot of my time traveling and I always look forward to checking in to the Shore. Super friendly and helpful staff (special shout out to Alex, Danielle, and Mary) combined with a top notch location and property. Five Stars Shore! Well done!!!!

Room Tip: Try and get the Ocean/Pool view
  • Stayed: May 2014, traveled on business
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Thank Julie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam B, Guest Services Supervisor at Shore Hotel, responded to this reviewResponded May 24, 2014

Good Evening Julie M,

Thank you for your recent stay & review of our hotel. We often speak about how service is truly from the heart, and I am glad that our staff was able to shine through during your time spent. We truly appreciate your business, and hope to welcome you back soon.

Warm regards,

Adam Burke

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Shore Hotel

Address: 1515 Ocean Avenue, Santa Monica, CA 90401-2118
Phone Number:
Location: United States > California > Santa Monica > Santa Monica
Amenities:
Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 36 Hotels in Santa Monica
Price Range: $380 - $568 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Shore Hotel 4*
Number of rooms: 164
Official Description (provided by the hotel):
The essence of legendary 5 star customer service and breath taking ocean views Shore Hotel celebrated our soft opening in early October of 2011 and are proud to be Santa Monica's first and only upscale boutique Gold LEED certified property.Shore Hotel is located on Ocean Avenue in Santa Monica, just steps from the Santa Monica Pier, 3rd Street Promenade, and the city’s popular beaches and shopping districts. Shore Hotel is the newest addition to the coastline—a Gold LEED (Leadership in Energy and Environmental Design) certified property that offers eco-friendly accommodations with stunning views of the Pacific Ocean. Gensler Architecture conceived the Shore Hotel’s California modern design, which features 164 stylishly appointed rooms dressed in beach shades of teal and orange and outfitted with custom-made Teak wood furniture. ... more   less 
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