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“Great Hotel but Hotel Staff made our stay one to remember.”
Review of Shore Hotel

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Shore Hotel
Ranked #2 of 36 Hotels in Santa Monica
Certificate of Excellence
GreenLeadersPlatinum level
Los Angeles, California
Level 5 Contributor
65 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Great Hotel but Hotel Staff made our stay one to remember.”
Reviewed January 21, 2014

Awesome romantic beachy modern hotel with comfy beds. Had such a great stay at the Shore Hotel im dying to go back. Loved the free champaigne at check in and the free room upgrade we got. Staff made our stay very enjoyable and reccomended great dinner restauants. Really enjoyed the close proximity to the pier and 3rd street promenade! The pool and spa were very nice and we were allowed to drink there. We really enjoyed the sunset view over the ocean we had from our balcony, made it a truly special get away. Thanks to everyone at the hotel.

Room Tip: Ocean Front room or in back part of hotel grab a first level floor room becasue u pratically have a...
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  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joel T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christina M, Assistant Front Ofice Manager at Shore Hotel, responded to this review, January 30, 2014
Joel T,

Thank you so much for sharing your experience with us. I'm glad that our staff was able to exceed your expectations. We train our team well to ensure that each of our guest are provided with only 5 diamond service. I will be sure to share the great feedback with our team as well. Thank you again for being our guest and we look forward to your next arrival.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Brasilia, DF
Level 4 Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed January 21, 2014

This hotel has everything you would expect from a premium modern hotel: Santa Monica oceanfront, just across the street from the pier and two blocks away from Third Street Promenade; modern and sustainable architecture, beautiful design; helpful and extremely courteous staff.

However, it's stripped of any resource a luxury hotel might have, although it costs as much. It doesn't have a restaurant or coffee shop inside the hotel (there are many options around it, though), they offer room service but they get the food from the restaurants around them, for breakfast, they have coffee and pastries sold in the lobby.

The hotel is really good, but they don't expect any special services or amenities. They've extended the sustainability motto to reduce every cost, but haven't extended that to hotel rates. Anyway, if you are willing to pay a great premium for sustainability and modern design, this is your hotel. You're going to like it. If you'd like to explore more options, there are five stars hotels in the area that offer all those luxury services for the same price. Hope this helps!

Room Tip: Oceanview rooms are nice, I recommend. Just a heads up: there is going to be a large tree between yo...
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  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sandovals
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christina M, Assistant Front Office Manager at Shore Hotel, responded to this review, January 30, 2014
sandovals,

Thank you for taking the time to share your experience with us. I am happy to hear that you enjoyed your stay. The modern design and sustainability are features of our property that we take pride in. I also wanted to mention that we are in the process of expanding our amenities on site by adding a restaurant and full bar on property. The restaurant is currently in the works and will be completed this year. Once complete, I would like to invite you back to stay with us to enjoy our new amenities!
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San Francisco
Level 4 Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed January 20, 2014

Our experience at this hotel was mixed - some very good (excellent even) aspects and some surprisingly and ridiculously bad. First, the good... The hotel location - just across the street from the beautiful Santa Monica beach, near to the pier, close to the fabulous Santa Monica shopping and restaurants. Our room had a spectacular view overlooking the ocean with a nice balcony, although it was a little small. The beds were comfortable, linens were high quality and the outdoor pool was great. The parking valet process worked well and we never waited for our car. Now the bad... we tried to check in at 2pm on New Year's Eve and were told that check in time was 4pm (which seemed late to us and we weren't told that time when we booked the room). The receptionist could give us no estimate as to whether a room would be available earlier, although she said she'd call us when it was. We were not able to check in at 2pm, but had to wait until 4pm when our room was ready and, of course, by then line was LONG and there were two receptionists, and it took a long time...
The baggage storage situation is nothing short of ridiculous. That evening, our friends arrived and tried to get their bags out of storage, where they had dropped them earlier in the day, prior to their rooms being available. It was taking absolutely forever, and finally, after much complaining, we were told that the one and only baggage valet was on his mandatory 30-minute break. We were told that no other employee was allowed access to the baggage storage and therefore, we all had to wait... period. (We were dining with our friends who wanted to "freshen up" before heading out to dinner.) You can imagine our frustration and exasperation. They actually weren't even very nice or apologetic about this... So, after waiting in line and without their bags, our friends went on up to their "adjoining" rooms which, although they were sequentially numbered, ended up being on total opposite ends of the hotel. This was completely unsatisfactory given that one room was for their young child and when they had booked the room, they had specifically requested adjoining rooms. The situation was rectified back down at the front desk, but again, it was a major hassle and complicated an already difficult check-in.
This hotel has the potential to be a very special gem, but until the management puts a heavy emphasis on providing much better customer service, I would be leery of staying here.

Green Features: This hotel prides itself on its environmentally friendly practices, but it was inconsequential given the issues that arose during our trip.
  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank scansf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christina M, Assistant Front Office Manager at Shore Hotel, responded to this review, January 30, 2014
scansf,

Thank you for sharing your experience with us. I would like to apologize for the experience that you had upon arrival. It is certainly unacceptable to have your friends wait for their luggage for as long as they did. I will share your feedback with our team and use it as a learning opportunity so that you or any of our guests will not experience that again. I hopeful that we can earn your trust and you will chose to stay with us on your next visit to Santa Monica!
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Bath
Level 4 Contributor
43 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed January 17, 2014

The rooms are lovely and modern and we had an oceanfront room for a higher price and it was great to look out directly to the ocean. Hotels in Santa Monica arent cheap if you want a sea view so I dont mind paying. However it does feel like there isnt so much caring customer service here, its all very corporate and cold. You feel like its all about the money. We knew there was no self parking and it was valet only but they didnt tell me when they saw my car that it would be charged at a higher rate as it was a large SUV. It would do better to have a hip lobby bar to provide a grown up vibe that goes with the decor rather than having kids spinning around on the stylish chairs. The property is lovely it just needs to kick it up a gear to attract the high paying trendy types.

Room Tip: check exactly which type of ocean view you will be getting.
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  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank kdeeney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christina M, Assistant Front Office Manager at Shore Hotel, responded to this review, January 18, 2014
kdeeney,

Thank you so much for sharing your experience with us. Your feedback means a lot to myself and the team. I will use the information provided and use it as a training opportunity, as we strive to make things better for our guest. I am hopeful that we can still earn your trust and that you will chose to stay with Shore Hotel again.
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Cincinnati, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 16, 2014

We stayed in a lovely room that had great views. Very clean room- super cute design. The hotel is decorated beautifully with a modern and very open feeling. The staff was friendly from the front desk to the valet. We flew in from the midwest and loved every minute of our stay- we rented a car for our trip but did not need it due to the location of the hotel. We walked every where - beach, shopping, dining, local bars and just sightseeing and walking around. Can't wait to come back!

  • Stayed February 2013, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank LALJPL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christina M, Assistant Front Office Manager at Shore Hotel, responded to this review, January 18, 2014
LALJPL,

Thank you so much for sharing your experience with us. I am happy to hear that you enjoyed your stay at Shore Hotel. Our team takes pride in ensuring that we are exceeding our guest expectations! Please let us know when you will be visiting Santa Monica again as we would love to invite you back! Thank you again for being our guest!
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Terrigal, Australia
Level 5 Contributor
64 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
Reviewed January 15, 2014

Had a ocean/pier view room and it was just lovely and would recommend this room as you can sit on your balcony and have a drink while the sunsets (over the water, which we are not used to) and then go back into your room, close the door and it is soooo quiet even on the main road.

The room and the bathroom were modern with and set out very nicely. We used the pool once and it was lovely.

The hotel is in a great location and you can walk everywhere, it was very busy and it was hard to find a restaurant not fully booked (if you are going during a holiday, I would recommend booking so you don't miss out).

It is a shame that the Santa Monica area doesn't do any fireworks for New Years Eve (only at Malibu) as the large beach area would be perfect.

An enjoyable stay at a first class hotel, its just a shame that they don't have there own bar on site over looking the pier as do the rooms

Room Tip: Save up and choose the ocean front rooms which overlook the pier, well worth it
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  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Memphis_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christina M, Assistant Front Office Manager at Shore Hotel, responded to this review, January 18, 2014
Memphis_11,

Thank you for taking the time to share your experience with us. I am happy to hear that you enjoyed your stay at Shore Hotel. Our team takes pride in ensuring that each of our guest have a memorable stay. I also wanted to mention that we are in the process of adding a new restaurant and bar in our hotel! When completed, we would like to invite you back! Thank you again for being our guest and we hope to see you again soon!
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Berkshire
Level 4 Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed January 15, 2014

This hotel is excellent, just across the beach of Santa Monica, walking distance into shops and restaurants. Down the road from the airport. Easy route to Beverly Hills, Hollywood etc. just get on the Santa Monica Boulevard and you are there in no time. Best place I've stayed in, in LA.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Persiggy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph H, Front Office Manager at Shore Hotel, responded to this review, January 16, 2014
Persiggy,

Thank you for the kind review. We appreciate you taking the time to share your experience with us We truly value your mention about our property being the best place you have stayed in LA. Please join us again soon.

Thanks,

Joseph Heywood
Front Office Manager
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Additional Information about Shore Hotel

Property: Shore Hotel
Address: 1515 Ocean Avenue, Santa Monica, CA 90401-2118
Phone Number:
Location: United States > California > Santa Monica > Santa Monica
Amenities:
Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 36 Hotels in Santa Monica
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Shore Hotel 4*
Number of rooms: 164
Official Description (provided by the hotel):
The essence of legendary 5 star customer service and breath taking ocean views Shore Hotel celebrated our soft opening in early October of 2011 and are proud to be Santa Monica's first and only upscale boutique Gold LEED certified property.Shore Hotel is located on Ocean Avenue in Santa Monica, just steps from the Santa Monica Pier, 3rd Street Promenade, and the city’s popular beaches and shopping districts. Shore Hotel is the newest addition to the coastline—a Gold LEED (Leadership in Energy and Environmental Design) certified property that offers eco-friendly accommodations with stunning views of the Pacific Ocean. Gensler Architecture conceived the Shore Hotel’s California modern design, which features 164 stylishly appointed rooms dressed in beach shades of teal and orange and outfitted with custom-made Teak wood furniture. ... more   less 
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