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“Great Hotel, Great Location”
5 of 5 bubbles Review of Shore Hotel

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Shore Hotel
Ranked #1 of 36 Hotels in Santa Monica
Certificate of Excellence
GreenLeadersPlatinum level
Santa Monica, California
1 review
“Great Hotel, Great Location”
5 of 5 bubbles Reviewed January 10, 2014

This hotel couldn't be in a better spot. The hotel is beautiful. You can see the sunset from the pool. There is a million great places to eat and shop right around the corner. The room was updated, clean and very comfortable. The biggest perk was the staff. They were all kind and helpful no matter what time I needed anything. Highly recommend.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kelly M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph H, Front Office Manager at Shore Hotel, responded to this review, January 16, 2014
Kelly M,

Thank you for your review. We truly appreciate your kind feedback and the great mentions about our staff, the location and the cleanliness of the rooms. Please join us again soon to experience more of the Shore culture.

Thanks,

Joseph Heywood
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,715 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Ventura, California, USA
2 reviews
5 of 5 bubbles Reviewed January 10, 2014

We live an hour away and were looking for a great day escape... Location is PERFECT and the friendliness of the staff and cleanliness of the room / hotel sealed the deal in our overall stay. We have a young child and were able to take a stroll down the boardwalk all the way to Venice Beach. After a day of sightseeing, a bit of exercise, and dinner on the SM Pier, we returned to our comfy room / balcony with view of the SM Pier. What a delightful escape for our family!

Room Tip: Pier view / ocean views are worth the additional cost if you would like to spend some time on the ba...
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ambrose13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph H, Front Office Manager at Shore Hotel, responded to this review, January 16, 2014
Ambrose13,

How cool that you were able to escape from the daily routine and bring your family to Santa Monica for the night. We are glad that we could host your getaway and are pleased to know you to full advantage of both the hotel and the area. Next time your family is in town please join us again.

Thanks,

Joseph Heywood
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bend OR
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed January 9, 2014

This hotel has the best location to all things fun- the Pier and beach, Third Street Promenade, and great restaurants. For all the hype I expected more with the hotel though. Our family of three felt crowded in the 2 bed ocean view room. This felt more like it should be classified as a partial ocean view room as it is angled to see just a part of the ocean. The see-through glass wall into the toilet and shower although novel, was not appealing, Upon entering the room, we shut the shade and kept it down. There was a gap in the sliding bathroom door which our teenage daughter was quick to point out. I think this bathroom design has more to do with maximizing room space than anything else. Had they put a actual wall in, the rooms would have had to been even smaller. Also, with no drywall/plaster wall there, the sounds of the bathroom travel to the rest of the room. The pool was small and felt plenty crowded with four people in it. The hot spa was good size though. Although no restaurant is onsite, they do offer delivery service by a couple local restaurants for all meals. Their breakfast delivery choice was Jinky's around the corner, and the front desk gave us discount cards. Instead of delivery service, we decided to walk over each morning, and it was delicious.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank odm77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph H, Front Office Manager at Shore Hotel, responded to this review, January 16, 2014
Bend OR,

Your feedback is much appreciated and honest. I am glad to know you enjoyed the area, our dining recommendations and in room dining option. However I am disappointed to see that your room did not meet expectations. We do have Ocean Suites which are larger in size and do not have the all glass shower feature which can allow more privacy especially when traveling with family. Next time your family travels to the area please contact me directly so I can help accommodate a room that will be suitable for you. Thank again.

Thanks,

Joseph Heywood
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Level Contributor
29 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed January 9, 2014

Just checked out of the Shore Hotel after 4 nights. Fantastic location opposite the beach and a few steps tote Santa Monica Pier. Very close to shopping areas and a mall directly behind the hotel. Rooms are average size with nice toiletries and plush towels. However, the service and reception leave a lot to be desired. We arrived at 11 am and were informed that check in is at 4. They took our number and said they would call when the room was ready but they didn't. On day three I came back to the room at 3 and it had not been made up. Went out, came back at 4 and rubbish was still in bins, dirty towels on bed and no toilet paper. Staff at front desk sent for housekeeping and it took three trips until they got it sorted out. A bit of a couldn't care less attitude. I wouldn't stay there again.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ragatan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California
Level Contributor
40 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed January 9, 2014

Our room was large, with a partial wall that separated the sleeping area from a sitting area, each with its own TV set. The room was well appointed and had a very modern bathroom. The hotel is almost directly across from the pier, and we had a partial view of the ocean from both of two small balconies, each with atable and two chairs. Ocean avenue is replete with hotels and restaurants, and this is probably one of the best hotels there. The room was reserved through Expedia and cost $358 (including tax), quite a bit more than I'm used to paying, but this was a special occasion. The hotel has some rooms with a full ocean view, as well as others with no ocean view.

It has been many many years since the last time I was in Santa Monica, when it was a funky beach town. Frankly, I enjoyed it more back then.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rivetcatcher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal
Level Contributor
73 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 bubbles Reviewed January 9, 2014

The best things going for this hotel are its location and that it is relatively newly-constructed/renovated. Santa Monica Pier is across the street and the 3rd Street Promenade is a three-minute walk away. The lobby is surrounded on three sides by windows from floor to ceiling - a nice artsy, avant-garde look. As for the hotel being avant-garde, I'm not crazy about the feature of a glass wall between the bathroom and the bedroom. I mean, even if one is staying with one's spouse, who really wants a clear view of the toilet while in use? Also, there are no locks on the bathroom door. So, even with the screen down, my kids could walk in while I'm doing my business.

My room was not cleaned on the first day of our stay. The manager apologized - apparently the maid called in sick. I was compensated with two free cocktails at the pool. I asked if I can redeem one of the drink coupons for a cup of coffee; the person at the front desk reluctantly agreed. Speaking of coffee, perhaps this should be complimentary considering that the hotel does not have its own restaurant.

Hotel guests with cars have no choice but to use valet parking at $35 per day. A bit exorbitant considering that a non-hotel guest could self-park for half that price per day.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gary C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pigeon Forge, Tennessee
Level Contributor
56 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed January 8, 2014 via mobile

Our group came to Santa Monica as a reward trip. The hotel is clean and functional. It is not a true luxury hotel but it did have upscale features. Those who designed it have a good deal of creativity. We would not hesitate to make a return trip. Access to all you need is within easy walking distance. The staff were attentive and ready to help.

Stayed January 2014, traveled on business
Helpful?
Thank HMH80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shore Hotel

Property: Shore Hotel
Address: 1515 Ocean Avenue, Santa Monica, CA 90401-2118
Phone Number:
Location: United States > California > Santa Monica > Santa Monica
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 36 Hotels in Santa Monica
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Shore Hotel 4*
Number of rooms: 164
Official Description (provided by the hotel):
The essence of legendary 5 star customer service and breath taking ocean views Shore Hotel celebrated our soft opening in early October of 2011 and are proud to be Santa Monica's first and only upscale boutique Gold LEED certified property.Shore Hotel is located on Ocean Avenue in Santa Monica, just steps from the Santa Monica Pier, 3rd Street Promenade, and the city’s popular beaches and shopping districts. Shore Hotel is the newest addition to the coastline—a Gold LEED (Leadership in Energy and Environmental Design) certified property that offers eco-friendly accommodations with stunning views of the Pacific Ocean. Gensler Architecture conceived the Shore Hotel’s California modern design, which features 164 stylishly appointed rooms dressed in beach shades of teal and orange and outfitted with custom-made Teak wood furniture. ... more   less 
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