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“The Shore Hotel is a find....”
Review of Shore Hotel

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Shore Hotel
Ranked #2 of 36 Hotels in Santa Monica
Certificate of Excellence
GreenLeadersPlatinum level
Adelaide, South Australia
Level 4 Contributor
24 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“The Shore Hotel is a find....”
Reviewed December 12, 2013 via mobile

We just spent two nights at The Shore hotel with four children. The rooms are very modern, chic and comfortable with a huge balcony which extends the living area and provides a great opportunity to watch the world go by with either a wine or coffee in hand.
The service was fantastic with nothing being too much trouble including our early check which was much appreciated after the long trip from Australia.
The location is perfect with the hotel within walking distance to 3rd street promenade for shopping and lots of restaurants.
If you're looking for a warm friendly inviting place to stay while in Santa Monica look no further than The Shore hotel...we'll be back

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank agiacoumis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph H, Front Office Manager at Shore Hotel, responded to this review, December 14, 2013
agiacoumis,

Thank you for providing a review about your stay at Shore Hotel. On behalf of our team, we appreciate the gracious mentions regarding our fantastic location, well appointed rooms and exceptional staff. We agree that the location can not be beat, providing all of Santa Monica offerings within a minutes walk. Our team looks forward to your return soon, see you then.

Joseph Heywood
Front Office Manager
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  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Sydney, Australia
Level 3 Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed December 9, 2013

Our experience was a short one but we loved it. The location is great the staff very helpful and the bed very comfy. Cant wait to go back again, have had very negative views of LA but much to my surprise Santa Monica is amazing.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dora K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christina M, Assistant Front Office Manager at Shore Hotel, responded to this review, December 11, 2013
Dora K,

Thank you kindly for sharing your experience with us. I am happy to hear that you enjoyed your stay with us and that our staff was very accommodating. We strive to only do best here at Shore Hotel to ensure that we exceed your expectations and that you are comfortable. I am very hopeful that you will make us your destination of choice when visiting Santa Monica. We hope to see you soon.
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London, United Kingdom
Level 2 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed December 9, 2013

We stayed at Shore because of the reviews and location and it lived up to all our expectations and more! The front desk staff were beyond the call helpful and the room was immaculate and modern, We overlooked the pool facing the beach so the view was paradise. Has to be seen to be believed!

Room Tip: Try and get the sea view, it will blow you away!
See more room tips
  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SarahL0u1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph H, Front Office Manager at Shore Hotel, responded to this review, December 10, 2013
SarahL0u1,

Thank you for the kind review. We are pleased to know you found our Front Desk staff to be above the call and helpful by exceeding your expectations. When building the property is important for us to ensure we created breathtaking views that can contribute to Santa Monica’s great environment. Thank you again and we look forward to your return.


Joseph Heywood
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York, NY
2 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed November 30, 2013

thanks to danielle for making our check in process, (which was fairly complicated because we were traveling with a senior and had some special needs) a breeze. this is my first stay at the shore, but so far I love it. The rooms are well designed and very comfortable to be in. Wifi is free, a plus at any hotel these days. the location is spectacular and can't be beat. a perfect spot to explore santa monica and venice from!

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nycscott306
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph H, Front Office Manager at Shore Hotel, responded to this review, December 2, 2013
nycscott306,

Thank you for taking the time to review our property. As the Guest Service Manager I am thrilled to hear how friendly and accommodating you found our staff to be. I will pass along your praise to Danielle as she will be happy to hear how her interactions left a standing impression. Please join us again soon!

Joseph Heywood
Front Office Manager
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Dallas, Texas
Level 1 Contributor
4 reviews
4 hotel reviews
Reviewed November 29, 2013

Thanks Shore team for another great experience! Mary at the front desk was awesome! She went out of her way to ensure I enjoyed my stay. It's the people like Mary that make the Shore hotel the best place to stay in Santa Monica!

Looking forward to coming back in early January!

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ChrisBowen4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph H, Front Office Manager at Shore Hotel, responded to this review, December 2, 2013
ChrisBowen4,

Thank you for the great review, your feedback is much appreciated. Mary will be glad to hear how awesome you found her service to be during your time at the hotel. I agree that employees such a Mary make Shore Hotel stand tall above the rest. We are excited to see you again in early January. Be sure to contact us on your way in so we can prep your room for you. Thanks again.

Joseph Heywood
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Ramon
Level 5 Contributor
79 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed November 28, 2013

We really liked our brief visit at The Shore Hotel. A contemporary 1970s feel with current and very interesting amenities. Very pretty, very clean. A boutique hotel that is worth the visit. And, just a wonderful location.

Room Tip: Ocean facing rooms are not too different than partial-ocean views. The difference is that you have t...
See more room tips
  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CARainmaker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph H, Front Office Manager at Shore Hotel, responded to this review, December 2, 2013
CARainmaker,

Thank you for the review. Your mentions of how clean and pretty the hotel was is well received. Our housekeeping team works extremely hard to create a sanitary environment and we are glad to know you experienced just that. Please join us again next time you and your family decide to visit Santa Monica.

Thanks,

Joseph Heywood
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
1 review
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed November 24, 2013

First review i have ever written..and honestly, hopefully my last. This hotel deserves my two minutes. I travel a ton and think of myself as fairly easy to please.

I paid $400 a night for an "Ocean View" room...please. I had to hang over the deck to see the water.

I was placed next to a room that I later was told by the front desk was a birthday party. This party included a minimum of 20 people singing at the top of their lungs. After 3 calls to the front desk I finally gave up and made coffee at 4:30 in the morning. Again, the front desk was aware of the party...

The manager sent me an email..simply stating that he was aware of the party and hoped the remainder of my stay went well.

There are many great options in Santa Monica and surrounding areas..Mr. Manager from this million mile traveler you will never see myself or any of my colleagues again. Good luck and luxury means more than a cool lobby.

  • Stayed November 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
16 Thank jeff j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph H, Front Office Manager at Shore Hotel, responded to this review, December 2, 2013
jeff j,

Thank you for sharing your experience. Unfortunately it seems we did not meet your expectations during your stay and for that I apologize. Our hotel has a strict no partying policy which is set in place and at no time does our security team allow partying to take place on property. I was able to locate the email which was sent out to you after receiving the security report regarding the noise complaint. The email was intended to address your concerns and allow us to have an open line of communication to understand exactly what happen and rectify your position. However we did not get a response regarding your concerns. Please know we care for each one of our guests and are disappointed that your stay wasn’t to the quality we expect. I do invite you back to experience the true nature of our property as I am confident your next stay will exceed expectations.

Thanks,

Joseph Heywood
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Shore Hotel

Property: Shore Hotel
Address: 1515 Ocean Avenue, Santa Monica, CA 90401-2118
Phone Number:
Location: United States > California > Santa Monica > Santa Monica
Amenities:
Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 36 Hotels in Santa Monica
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Shore Hotel 4*
Number of rooms: 164
Official Description (provided by the hotel):
The essence of legendary 5 star customer service and breath taking ocean views Shore Hotel celebrated our soft opening in early October of 2011 and are proud to be Santa Monica's first and only upscale boutique Gold LEED certified property.Shore Hotel is located on Ocean Avenue in Santa Monica, just steps from the Santa Monica Pier, 3rd Street Promenade, and the city’s popular beaches and shopping districts. Shore Hotel is the newest addition to the coastline—a Gold LEED (Leadership in Energy and Environmental Design) certified property that offers eco-friendly accommodations with stunning views of the Pacific Ocean. Gensler Architecture conceived the Shore Hotel’s California modern design, which features 164 stylishly appointed rooms dressed in beach shades of teal and orange and outfitted with custom-made Teak wood furniture. ... more   less 
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