Well, we had too many margaritas at Blue Plate Coyote, so we stayed at Shore. It's super attractive and the staff is great. What's more, I had an issue with a charge. I spoke to Danielle about it. She assured me that the charges I was talking about would be gone in a couple days max (they were only reserve charges for incidentals). However, she said that if there were still issues, just call her back. A few days go by and all the fees were gone except one. So, I called Danielle, she wasn't there that day but a message was left for her. Unexpectedly, I got a phone call later that same day from Danielle. She just wanted to know that she had received my message and that she was getting to the bottom of it. Wow, I didn't have to do anything or call her. The next day, she called me again and asked for me to screenshot the charge in question as it showed up on my online banking. Double WOW, I never had to call her. She had called me every time and had been more than pro-active. Finally, she called me the following day and she had figured out what it was. Turns out, it was their ATM machine. Of course, I was mortified that I had wasted so much of her time chasing the charge that was legitimate. I know how valuable people's time is and I apologized profusely. I guess what I am trying to say is that the customer service was off the charts amazing. I only had to call one time to have my "issue" looked into and from that point forward, Shore Hotel staff called me. This is how businesses should be run! Kudos to them. BTW, the rooms are great and there are a ton of ocean view rooms. The pool is fantastic and the location is unbeatable. Thanks!!!! One more thing, our room was right about the Blue Plate Taco and the NOISY street. However, the noise was insignificant when you close your sliding glass door. This place is solidly built and they didn't skimp but it's still casual and comfortable.
- Official Description (provided by the hotel):
- The essence of legendary 5 star customer service and breath taking ocean views Shore Hotel celebrated our soft opening in early October of 2011 and are proud to be Santa Monica's first and only upscale boutique Gold LEED certified property.Shore Hotel is located on Ocean Avenue in Santa Monica, just steps from the Santa Monica Pier, 3rd Street Promenade, and the city’s popular beaches and shopping districts. Shore Hotel is the newest addition to the coastline—a Gold LEED (Leadership in Energy and Environmental Design) certified property that offers eco-friendly accommodations with stunning views of the Pacific Ocean. Gensler Architecture conceived the Shore Hotel’s California modern design, which features 164 stylishly appointed rooms dressed in beach shades of teal and orange and outfitted with custom-made Teak wood furniture. ... more less
- Reservation Options:
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