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“Best Experience”
5 of 5 bubbles Review of Shore Hotel

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Shore Hotel
Ranked #1 of 36 Hotels in Santa Monica
Certificate of Excellence
GreenLeadersPlatinum level
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Best Experience”
5 of 5 bubbles Reviewed April 9, 2013 via mobile

My husband and I stayed here last month for our 2nd anniversary and we were both very impressed with not only the hotel, but the service we received as well. Stevie went above and beyond to make sure all of our needs were met. It's not very often that you find such great customer service anymore. Being in the hospitality industry myself, I'm first to notice when someone stands out like this. I normally don't write reviews, but I felt compelled to make sure it was known how outstanding the service we received here was. I felt as if i may have come across as a little needy with my numerous questions and requests, but Stevie made sure all of my questions were answered and needs were met and didn't seem bothered to help us out. Aside from the staff, the hotel itself was wonderful! I can't think of a better location, as it is right across from the Santa Monica Pier and many other great locations. The room was very clean and modern and the view was great! We will be back without a doubt and have even recommended this hotel to all of our friends. Thanks Shore Hotel for such a gtreat experience!

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TravelPrincess85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim S, Guest Services Supervisor at Shore Hotel, responded to this review, April 10, 2013
TravelPrincess85,

We are thrilled we were able to play host to you and your husband on such a special occasion. Also, thank you so much for writing such an amazing review. Our motto since the beginning has been, “Anything. Everything. Your escape is our passion.” We know that in order to achieve this we must go above and beyond for each guest providing them with customer service that is unlike a typical hotel stay. Any experience less than the best is no longer acceptable to our amazing team. We are thrilled we were able to acheive this accomplishment with you. Thanks again for your review, and I will definitely pass along your praise to Stevie.

Jim Surace
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Santa Monica, CA
Level Contributor
161 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 bubbles Reviewed April 8, 2013

This hotel is in a great location. It's across the road from the beach, surrounded by restaurants, shops and the walking promenade. However, it has no bar. It's got a casual taco/Mexican restaurant attached to it, but if you're like me occasionally you like a hotel bar to bring your computer to and to sit and chill out and know you only have to take an elevator ride to your room.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nikki E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim S, Guest Services Supervisor at Shore Hotel, responded to this review, April 10, 2013
Nikki E,

Thank you so much for your review. We are very pleased we were able to offer you a pleasant stay. As you noticed our location is simply unbeatable. Being just steps from the famous Santa Monica Pier and Third Street Promenade, our guests have close access to the best restaurants and shops this great city has to offer.

We have recently designed an on-site bar and lounge to hopefully have resurrected by the summer. However, in the meantime we do have a lobby bar that guests can buy drinks at and relax in the lobby or out by the pool.

Thanks again for your review and we hope to see you soon!

Jim Surace
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
39 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed April 8, 2013

The hotel is situated near Santa Monica Pier. It's about 5 mins walking distance. Hotel staff are friendly. Valet service is excellent. Complimentary glasses of champagne were provided upon checking in. Bathroom was the focal point as it has a cool powered curtain,a see through outside the room. We have 2 children and privacy was a bit of an issue. My husband and myself had to take turns to ensure no one's peeking. I wish they have the curtains built within the glass walls, that would have been excellent. The shower's water flow is strong. The hotel has a nice view from the 3rd floor balcony. The only thing that did not work for us was the garage using our key. We couldn't get out of the garage on the first day but it was fixed right away.It was a quick 4 day stay. The place is beautiful with illuminated lights at night. Lots of places to eat and shop around this area. I would go back again with my family only if the curtains were fixed.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank baddudette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DieterSchmitz, Director of Rooms at Shore Hotel, responded to this review, April 9, 2013
baddudette,

Thank you for your review and for choosing Shore Hotel during your travels from Washington DC. We appreciate your kind words regarding our passionate staff of amicable hoteliers. Providing a personable guest experience that creates lifelong memories is a privilege to our entire team and we hope to be able to host you again soon!

Dieter Schmitz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed April 7, 2013

Late-afternoon sunlight pouring through the glass walls was stunning when we caught our first glimpse of this architectural jewel. We inquired at the front desk and were thankful they had an Ocean View room after a long day of California Coast driving. Front-desk staff were cheery, gracious and impeccably mannered, as were the valet parking staff. We felt warmly welcomed by everyone.

Our room glowed like the hotel itself. This must be one of the most beautifully designed and forward-thinking mid-sized hotel rooms we'd ever stayed in. The glass-enclosed bathroom (which can be made private with the flip of a switch. The room was absolutely immaculate, luxurious and bright. Jewel-bright colours accented deep wood tones and glassy reflections to create an airy, ethereal, jazz-like ambiance. Sliding doors revealed a spectacular view of the Santa Monica pier, beach and a dream-like sunset.

Our room was the balcony room shown on the Shore Hotel's Home Page slideshow. 'Nuff said!

We watched the sun melt into the Pacific and looked down at the early-evening celebrity street scene at Ivey — the restaurant you've seen on TMZ and other celebrity shows. Cool!

The Shore Hotel's location was absolutely perfect for us. Immediately across from the beach and just a couple of blocks to the legendary 3rd Street Promenade with mind-blowing shopping, al fresco dining and bustling nightlife.

Highly recommended!

Room Tip: Ocean View is a must! Ask for the room shown on the hotel website's Home Page slideshow. Right a...
See more room tips
  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Roam2Rome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DieterSchmitz, Director of Rooms at Shore Hotel, responded to this review, April 9, 2013
Roam2Rome,

The title of your review brings a smile to everyone on our team here at Shore Hotel. We aim to create a uniquely personable guest experience that provides a genuinely warm guest experience second to none and are delighted we accomplished this during your time with us. We hope to see you again the next time you visit from Canada and thank you for your review!

Dieter Schmitz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville, Tennessee
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed April 5, 2013

My first time staying at the Shore and I will be back...... exclellent service, great modern architecture, fun staff, stellar views, comfortable matresses, and the some of the best restaurants in SOCAL within a short walk...Ivey's, Noku, Season 52 to name drop a few. Celebrities everywhere btw.

The water in SOCAL is a bit of a problem and that the only suggestion I would have for the Shore. The water pressure in the rainheads is dismal, and it took me 30 minutes to get some of my shampoo out of my hair.

I'll mention Stevie and Randall as great reps for the Shore. They went way beyond the call, and it was evident they are proud to work and serve others at The Shore. Hope tp see you guys again soon!

Room Tip: anything facing Santa Monica Beach
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  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Melissa s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DieterSchmitz, Director of Rooms at Shore Hotel, responded to this review, April 9, 2013
Melissas104,

Thank you for choosing Shore Hotel during your travels from Tennessee. I will be sure to pass along your praise to Stevie and Randall who have been with us since our opening and are great ambassadors of our Shore brand. We are pleased to hear you will be returning at which point the same levels of passionate and personable service will greet you!

Dieter Schmitz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mexico City, Mexico
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed April 5, 2013

This hotel is one of the best for visiting Santa Monica-Venice-Santa Barbara-Los Angeles Area.

A magnificent place that blends the small-hotel charm and service with the chic-upscale sensation of an architecturally interesting place with nice amenities.

First thing that called our attention was that after completing the short check-in process, the lady that was taking care of us walked out from behind the front desk to have a better vis-à-vis contact and hand our room keys. A first and a most desirable detail that many places (hotels and else) could emulate.
This kind of service prevailed during our whole stay and is the main reason to back our strong recommendation for you to go there. ¡Some nights we came back with bags from shopping and the staff took them to our room so we could go straight to dinner!
Even though they made a little mistake with the final bill statement, they promptly solved it, which gave us the impression that they are not perfect but just have an honest will to please the customer in a readily way. Welcome and congrats!

We could summarize that the Shore Hotel has two main advantages and one drawback:
1) Location. It is incredibly good, just in the left corner of the same block is the entrance to Santa Monica Pier. A closer hotel is impossible. Also, if you just walk to the right and then two blocks to the right again you will be in the 3rd. street promenade; an All-Californian place with live music in the streets, big-blitz-stores and small local interesting stores, nice places, brand places, everything you can imagine for a nicest stroll among interesting people.
2) Comfort. Even though rooms are a bit small (not a real concern) the whole place is nice, with 3 elevators that eliminate the Las Vegas-style distances from room-to-elevator and an interesting arrangement inside the room like having the shower surrounded by glass (don't worry there is a motorized "modesty curtain" as they graciously call it)
The place is very clean and with good taste in decor and architecture. It counts with very practical elements as a back-street exit/entrance that puts you steps away from the bike rental center and the 3rd. street promenade.
3) Drawback: Price. Not much to say. It is a little expensive, still it is worth the money. Compared to Shutters or Casa del Mar, the Shore Hotel has a better location that does not force you to take your car or catch a cab to get to Farmer's Market, 3rd. Street promenade, and shopping centers/dinner places.


If you are interested in some information about your leisure visit to Santa Monica/LA, mainly with kids keep on reading:

1. Stay at Santa Monica. Even if you plan to visit Hollywood, Knott's and Disney, the Getty Center and all the obligated LA attractions, stay next to the beach: It is nicer and it always give you the option to walk in the Pier, breathe fresh air and take a look at the not so glamorous as Hollywood but still Californian surf and beach culture.

2. Hollywood. Walking, looking at the "floor stars", witnessing the Graumans Theater is a thing that you must do. It will take more time than what you think, 2 hours minimum. A good idea of you are driving is to get the closer to the area and park in public parking lots that are around there. The regular fee is $10 for the day or fraction. Much better than trying to find a spot in the street and paying the parkmeter. Once you finish your walking go to the Disney Soda Fountain for and ice-cream or something more robust, you’ll like it.

3. Getty Center. One thing: Visit it during daytime hours. For some strange reason the garden is not lighted during the evening, so even when the place closes at 22:00 hours it is better to be there during daylight time. Don't miss it; just the architecture is worth the trip but then, the artistic content is remarkable. Fit for all family. Nice restaurants there, more than your usual museum/library coffee shop, if you arrange your schedule to have lunch or early dinner there is a good idea

4. Griffith Observatory. A MUST with or without kids. Take time to pay attention, read and enjoy the exhibits. Attend at least one film of the ones presented at the observatory. Rule number one before attending: Learn what a Foucault Pendulum is, what it stands for and what does it mean. Why? Because it is the first thing that will greet you when entering the building, and lots of people are there trying to decipher what it is. The parking lot of the observatory is small and easily gets crowded but even when you will read elsewhere that you may park in the ascending route keep on driving until you reach the formal parking. This is because the street over there is very steep and walking even a small distance may be tough.

5. Beverly Hills. A visit to LA or even to California without being in the 90210 Zip Code is incomplete. Try Nate and Al's (414 North Beverly Drive) and BY ALL MEANS have the pastrami sandwich in egg bread, whatever you do, don't skip this. There is a public parking place right in front of the street.

6. You will read elsewhere about Disney, Knott's Berry Farm, Universal Studios and all that. Just a cautionary note: If you are attending Knott's Berry Farm because of Snoopy or because one of your kids loves Snoopy just don't go. The "Snoopy" area is VERY limited. Can you imagine that inside Knott's Berry Farm ("The Snoopy Park") they give out stuffed Mickey Mouse dolls instead of Snoopy in the Arcades and shoot-and-win challenges? A little disappointing.

7. Bicycling along the coast. You may like bikes or not. You may be an experienced rider or not, but you HAVE to ride from Santa Monica to Venice in a rented bike. Take the cruisers, not the "hybrids" (more comfortable a cruiser by far and it gives the "local" feelin') You will witness the changes of scenery from Santa Monica and its nice Pier to the "hip" Venice things with lots of hobos sleeping here and there and mainly the skate park where young and old (literally!) do wonderful skateboarding. "Medicinal" marijuana, clairvoyants, and t-shirts stores abound. Important in Venice, take time to see the canals. They might be sorrow, or romantic but anyway is worth paying a visit there, after all you do not have houses with a front canoe or kayak everywhere. From Santa Monica to Venice (or back) you can stop at Shutters Hotel to have breakfast/lunch (for an astronomical amount of money) but it is absolutely worth, and it will give you the glittery Californian early meal experience –the opposite from Venice- The ride back and forth takes about two hours. Not all the
time pedaling it is almost completely flat and any person with even a mediocre physical condition can do it. The best place to rent a bike is "BIKE CENTER" just behind the Shore Hotel.

8. If you are driving, you will be tempted to go from Santa Monica to Santa Barbara. CAUTION: Don’t do it. The stretch from Santa Monica to Malibu and Santa Barbara is not that scenic. The only see that you will be able to watch is the back of houses that are in the beach, but you don’t see the ocean. Besides, traffic from south to north is heavy and it has many stoplights (¡Stoplights in a Highway!)
Just in case you venture yourself, have lunch or dinner at Marmalade Café and ask for Ahi covered in sesame ¡delicious!

So that is it, don't forget to find out about the Foucault Pendulum, take a sweater (don't forget to check out the weather forecast, the area is cool) and enjoy! Have a nice trip.

Room Tip: If you don't get an "Ocean View" room you can still go for "Partial Ocean View&qu...
See more room tips
  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank David_oli_san
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DieterSchmitz, Director of Rooms at Shore Hotel, responded to this review, April 9, 2013
David_oli_san,

Thank you for your detailed review and for choosing Shore Hotel. We are delighted you noticed our personable touches such as walking keys around our front desk and are elated the levels of legendary service continued throughout your experience with us. Thank you for sharing tips for our Trip Advisor readers as well regarding the area and various attractions. We hope to see you again soon the next time your travels from Mexico bring you to Santa Monica!

Dieter Schmitz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Level Contributor
167 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
4 of 5 bubbles Reviewed April 5, 2013 via mobile

The Shore hotel is conveniently located opposite Santa Monica pier - the views from some of the rooms look out over the Pacific Ocean and at night the hotel looks impressive. Our family stayed for 3 nights on a holiday from Australia so we had 4 suitcases and found our double room to be quite small for the number of people and bags we had. We also had a room at the back of the hotel overlooking the lane way and several buildings which we found to be a little noisy in the mornings. When I mentioned this to the lady at the front desk on check out, she very kindly credited our bill 3 nights valet parking.
On the plus side, the hotel is new, clean and vibrant and the pool area is quite nice even if a bit small. I also liked the free WiFi and free coffee in the room which was a nice touch. The service was excellent except for the housekeeping as we ran out of tissues and toilet paper and had to request extra as it seemed they only left just enough for 1 day.
Some people might think this hotel is expensive but I think it's reasonable given the premium location and accessibility to everything in the area. I'd consider staying here again perhaps next time if I didn't have a family or look at getting 2 rooms.

Stayed April 2013, traveled with family
Helpful?
2 Thank 3644jv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim S, Guest Services Supervisor at Shore Hotel, responded to this review, April 8, 2013
3644jv,
Thank you so much for choosing to stay with us on your holiday from Australia. We are honored we were able to play host to you and your family. Also, thank you so much for writing such a favorable review. Our free Wi-Fi, coffee and heated swimming pool are just a few of the amenities we proudly offer our guests. We are thrilled you were able to enjoy all of them!

At The Shore Hotel, we aim to please all types of guests with all different types of lodging needs. Our Junior Suites and Suites would have probably been a better option for you due to the larger size of the room. They can accommodate larger groups more comfortably and I know families definitely like having more room for the kids and extra suitcases. Thanks again for your review and we hope to see you again!

Jim Surace
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Shore Hotel

Property: Shore Hotel
Address: 1515 Ocean Avenue, Santa Monica, CA 90401-2118
Phone Number:
Location: United States > California > Santa Monica > Santa Monica
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 36 Hotels in Santa Monica
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Shore Hotel 4*
Number of rooms: 164
Official Description (provided by the hotel):
The essence of legendary 5 star customer service and breath taking ocean views Shore Hotel celebrated our soft opening in early October of 2011 and are proud to be Santa Monica's first and only upscale boutique Gold LEED certified property.Shore Hotel is located on Ocean Avenue in Santa Monica, just steps from the Santa Monica Pier, 3rd Street Promenade, and the city’s popular beaches and shopping districts. Shore Hotel is the newest addition to the coastline—a Gold LEED (Leadership in Energy and Environmental Design) certified property that offers eco-friendly accommodations with stunning views of the Pacific Ocean. Gensler Architecture conceived the Shore Hotel’s California modern design, which features 164 stylishly appointed rooms dressed in beach shades of teal and orange and outfitted with custom-made Teak wood furniture. ... more   less 
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