My husband and I stayed here last month for our 2nd anniversary and we were both very impressed with not only the hotel, but the service we received as well. Stevie went above and beyond to make sure all of our needs were met. It's not very often that you find such great customer service anymore. Being in the hospitality industry myself, I'm first to notice when someone stands out like this. I normally don't write reviews, but I felt compelled to make sure it was known how outstanding the service we received here was. I felt as if i may have come across as a little needy with my numerous questions and requests, but Stevie made sure all of my questions were answered and needs were met and didn't seem bothered to help us out. Aside from the staff, the hotel itself was wonderful! I can't think of a better location, as it is right across from the Santa Monica Pier and many other great locations. The room was very clean and modern and the view was great! We will be back without a doubt and have even recommended this hotel to all of our friends. Thanks Shore Hotel for such a gtreat experience!
- Official Description (provided by the hotel):
- The essence of legendary 5 star customer service and breath taking ocean views Shore Hotel celebrated our soft opening in early October of 2011 and are proud to be Santa Monica's first and only upscale boutique Gold LEED certified property.Shore Hotel is located on Ocean Avenue in Santa Monica, just steps from the Santa Monica Pier, 3rd Street Promenade, and the city’s popular beaches and shopping districts. Shore Hotel is the newest addition to the coastline—a Gold LEED (Leadership in Energy and Environmental Design) certified property that offers eco-friendly accommodations with stunning views of the Pacific Ocean. Gensler Architecture conceived the Shore Hotel’s California modern design, which features 164 stylishly appointed rooms dressed in beach shades of teal and orange and outfitted with custom-made Teak wood furniture. ... more less
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