My wife, 19 year old daughter and I spent 3 nights at the Shore Hotel during the week of Thanksgiving. The location is wonderful, the architecture and design is truly exceptional (and knowing it's so environmentally sound makes it all the better). Rooms were nicely sized and materials were first class. Bathroom design is highly efficient and comfortable with a wonderful stall shower. I loved the lobby and the pool. So, what's the issue?
They aren't really ready for people who are comparing it to competitive hotels in the area. You feel like you're walking through a copy of Architectural Digest, without anyone there to really make you feel at home.
First, there's no coffee. Well, there is a really low budget coffee maker in the room with bad coffee and powdered "creamer" (not even liquid creamers). Where is the design breakdown here? No budget for a Nespresso machine or even a Keurig in the room? But no problem, I'll just get a cup in the lobby. Actually no, there's no restaurant so no coffee. And no one can figure out a way to bring in a pot and put it out for guests.
Our first morning, we were awakened around 7am by a loud thrumming noise. We told the woman at reception about it, asked her to look into it and let us know because we might want to change rooms. Her response was a snide look and a "well we do happen to have some open rooms, so if it's a problem we could move you in this case." When we returned that evening, I asked the person at reception if there was any answer. They had no awareness that we had raised the issue and said it was probably the window washing and that it wouldn't happen again because of the holiday. One has to wonder why a luxury hotel would allow loud pressure washers to be used outside of guest rooms at 7 in the morning. And why they need to have snotty reception people.
And, there's no bar. Well that's not entirely true - there was a guy with a table with bottles on it in the lobby when we arrived (but we never saw him or the table of bottles again). And the Blue Plate Taco restaurant is adjacent to the hotel (though it closes down early). Valet parking is kind of a misnomer too. It means that for $35 a day you unload your car, then drive down into their parking garage and hand your keys to a parking attendant who puts it in a spot for you. Everywhere else in LA, the parking attendants take your car at the front door and bring it up for you to use.
At the end of the day, these are all easily fixable (except maybe the bar). But in the meantime, I think we'll go back to the Viceroy.
- Official Description (provided by the hotel):
- The essence of legendary 5 star customer service and breath taking ocean views Shore Hotel celebrated our soft opening in early October of 2011 and are proud to be Santa Monica's first and only upscale boutique Gold LEED certified property.Shore Hotel is located on Ocean Avenue in Santa Monica, just steps from the Santa Monica Pier, 3rd Street Promenade, and the city’s popular beaches and shopping districts. Shore Hotel is the newest addition to the coastline—a Gold LEED (Leadership in Energy and Environmental Design) certified property that offers eco-friendly accommodations with stunning views of the Pacific Ocean. Gensler Architecture conceived the Shore Hotel’s California modern design, which features 164 stylishly appointed rooms dressed in beach shades of teal and orange and outfitted with custom-made Teak wood furniture. ... more less
- Reservation Options:
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