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“Great hotel, clean rooms, awesome staff”
Review of Shore Hotel

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Shore Hotel
Ranked #2 of 36 Hotels in Santa Monica
Certificate of Excellence
GreenLeadersPlatinum level
Merced, California
1 review
“Great hotel, clean rooms, awesome staff”
Reviewed November 3, 2011

What a great new addition to Ocean Ave! The open and modern minimalistic design of the lobby is welcoming. Our receptionist, Cash, was super friendly and very helpful. She greeted my wife and I with a huge smile and when she found out it was my wife's birthday she got us in a room with an amazing view and helped start our vacation right. The hotel is in the perfect location..extremely close to the 3rd street promenade and a mall that had every store my wife could ask for.

The pool and hot tub are great..a bit small, but the amazing scenery makes up for it ten fold. It closes at 11 which is late enough to enjoy after a full day of beach, pier or shopping. Do not miss taking a dip at night, the blue neon and flame lamps make for a great way to wind down (OR START!) a great night.

Would definitely recommend this place to everyone and anyone and will definitely be back.

  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tmartinez1395
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DieterSchmitz, Director of Guest Services at Shore Hotel, responded to this review, November 9, 2011
tmartinez1395,
Thank you so much for staying with us during your wife’s birthday celebration. We are delighted to hear you were pleased with our location and the service levels you received from Cash. We will be sure to pass along your praise to her and the entire team. We loved seeing your amazing pictures from the pool and hot tub and thank you for sharing. The blue neon lights really make for an unbeatable night time experience and your pictures are a great addition to our page. We are grateful to have you as a return lifelong guest and thank you for your review!!!
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Dublin, Ireland
Level 6 Contributor
100 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed November 3, 2011

This is a new hotel in a great location. We had 2 rooms - no problem with one room but the second required 2 changes at night due to 1st. room - problems with a noisy fan that could not be turned off and 2nd room - the lights could not be turned off. No management available before 10.00 am to deal with the complaint and we had to be on our way. The bathroom in the rooms are very unusual - never seen anything like them before. $ 30 customer parking charge in a near empty underground garage is a no-no for me.

  • Stayed October 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Knockroe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DieterSchmitz, Director of Guest Services at Shore Hotel, responded to this review, November 4, 2011
Knockroe,
Thank you for your review. We are happy to hear you enjoyed our location. Our spacious bathrooms consist of rain showers with an electric privacy shade that creates a truly spa like experience. We are unhappy to hear about the technical difficulties you had during your stay and wish our engineering team which is available 24/7 had been alerted of the lights and the fan so that they could assist you. We are proud to be a green LEED certified property and all of our lights are activated and deactivated with one switch to save energy. (They can be controlled individually as well) We are also happy to have a manager on duty 24/7 every single day of the year to assist our valued guests in any way possible and regret we were not given the opportunity to rectify the technical issues you had. Thank you for your review and we hope next time you are in Santa Monica we are able to cater to your every needs a goal we have for each and every guest here at Shore Hotel.
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Los Angeles, California
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed November 3, 2011

Booked a pool-side room at the Shore for a girls weekend. The staff were very pleasant and accommodating, which we know because we had to ask for a lot of things that should have been in the room already!! There was no coffee, coffee cups, robes. We even had to ask for our room to be made up after we returned at around 7pm and it hadn't been done! There are no information packets about the hotel, no information on the back of the door explaining fire exits, etc. No explanation of check out times or procedures.

Our room was on the ground floor level. I assumed that it would be right at the pool but we had to go through two glass doors to get to the pool. We had to ask engineering to come and help us open both glass doors. The pool area was very untidy, there were towels everywhere and the loungers had been pulled all over. Everyone was gone from the pool and it hadn't been straightened up. We asked to be moved to a room on an upper level but there wasn't one available.

There is no food available at the hotel which we found unusual, not even a breakfast buffet. The staff offered to order breakfast in for us but we chose to eat at the Georgian (very nice breakfast.)

The location is fantastic and the decor is modern, the bathroom has a glass wall separating the bedroom which is a little strange, there is a privacy screen though.

Even though the staff were very friendly and helpful, I would not recommend this hotel, it has an unfinished feel which is a shame as it has so much potential.

Room Tip: Try to get an ocean view, it's unobstructed and probably has fantastic views.
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  • Stayed October 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank LAFamilyof4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DieterSchmitz, Director of Guest Services at Shore Hotel, responded to this review, November 5, 2011
LAFamilyof4,
Thank you for taking the time to write a review about your stay with us. We are delighted to hear about your happiness with our personable staff throughout your stay and that you enjoyed our legendary beach front location. We are however saddened by the issues you had during your stay and take full accountability for the short comings you experienced. The pool doors have now been programmed to be accessible to our guests and the lounge area is monitored on an hourly basis to provide an intimate environment for our valued guests. Our restaurant is set to open in January of 2012. We aim to create an experience second to none that will create a lifelong memory for our guests. In your situation with your room being serviced we simply fell short and I can assure you every issue you have mentioned has been delegated to the appropriate manager and has been rectified. That being said we have contacted your account to have you come back to experience what I assure you will be a relaxing and luxurious stay for you and your family. We are so very proud of the uniquely passionate and personable team we have here at our ocean front property and would love the chance to have you back here at Shore Hotel. Thank you.
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Seon
1 review
Reviewed November 1, 2011

I was very surprised about this beautiful new hotel. Nice rooms nice locations. I would like to say also thank you very much to Reggie Alston. Who has assisted us every day in each situation.

  • Stayed October 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Emanuele13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DieterSchmitz, Director of Guest Services at Shore Hotel, responded to this review, November 4, 2011
Emanuele13,
Thank you for taking the time to share your stay with us! We will be super to pass along your praise to Reggie who will be delighted to hear you enjoyed your Shore experience. Please do visit us again in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level 2 Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 1, 2011

I just returned from 5 nights at the Shore (Oct 26-31) and I must say it was a wonderful experience. I am in the travel industry and have stayed at more then 10 luxury properties in Santa Monica, Beverly Hills and Century City and the Shore has now become my premier choice. The location is perfect as there is so much to do in Santa Monica without the need for a car. It is directly across from the ocean where you can stroll for miles along the boardwalk or take a dip in the ocean.

The rooms were outstanding! They were a good size but designed so well that there was space for everything my wife and I brought with us from clothing to toiletries. The best experience in the room could very well be the shower as it is large and has a modern "rainfall" shower head that made me reluctant to turn it off! The beds were extremely comfortable as a good nights sleep is very important to me and although we had a beautiful room facing the beach it was surprisingly quiet and well sound proofed.

The staff was extremely friendly and the service was superb from the front desk to housekeeping. The hotel offers great value for a beach front luxury hotel in Santa Monica and I will definitely be recommending it and look forward to staying here again on my many visits to Los Angeles.

Room Tip: Since this is a beach front hotel try to stay in a room with an ocean view if it is available so ask...
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  • Stayed October 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Marv52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DieterSchmitz, Director of Guest Services at Shore Hotel, responded to this review, November 4, 2011
Marv52,
We are so honored to be able to have you with us for your 5 night stay. We can’t tell you how much we appreciate feedback especially from a seasoned traveler that is in the travel industry. We aim to compete with the most luxurious resorts in the world with personable service second to none. We are delighted to hear you enjoyed our spacious bathrooms, rain showers and comfortable bedding. We are happy to hear you return to Santa Monica frequently and look forward to your next stay with us here at Shore Hotel!
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dallas
1 review
Reviewed November 1, 2011

We absolutely loved our stay here! the service was excellent and very professional

  • Stayed October 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank christina h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DieterSchmitz, Director of Guest Services at Shore Hotel, responded to this review, November 4, 2011
Christina h,
Thank you for your review and for your kind words. We look forward to hosting your next experience here in beautiful Santa Monica and can promise you that you will be greeted with the same high level of service!
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New York City, New York
Level 4 Contributor
22 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed October 30, 2011

I just spent 4 nights at Shore Hotel while on a business trip. It is a nice, new addition to Ocean Ave!

Having been open only a few weeks, it does have some growing pains it's working though, but overall Shore Hotel is a lovely hotel in a fantastic location. When I arrived, I was initially given a garden view room on the first floor of the garden wing of the property. This apparently required the use of 2 elevators... One of which was out of service. When I told the staff at reception that the room was inaccessible by elevator, I was rebooked into a partial ocean view room, I think a suite, in the main wing. It was very spacious and comfortable! I hadn't been seeking an upgraded room, but I truly appreciated it! (Too bad the weather was too foggy to enjoy the view from the terrace, but, hey, that's not the hotel's fault!) :)

Enough can't be said about the beautiful, modern, but cozy decor and the location by the beach, Pier, mall, Third Street Promenade and so much more!

The only 2 things I would suggest need improvement are: I missed the hotel's driveway (and thus the sign for valet) on my first pass because view of it was blocked by the valet for a restaurant next door... Better signage closer to the Ocean Ave sidewalk would be better; and (2) as a green hotel, guests are encouraged to hang and reuse towels if desired... But there was no hanger or towel rack in the bathroom... There should be!

I travel to Santa Monica regularly and have tried most of the hotels on that strip of Ocean. If the rates at Shore Hotel stay competitive, I'll certainly be back!

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ammts28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DieterSchmitz, Director of Guest Services at Shore Hotel, responded to this review, November 4, 2011
Ammts28,
Thank you for letting us here at Shore Hotel be your home away from home during your 4 night stay in Santa Monica. We are happy to hear you enjoyed our central location and décor. We thank you very much for your suggestions and can assure you they have been used to better our rooms as we hold our guests feedback with the utmost level of importance. We thank you once again for your review and our honored to be your new choice destination in Santa Monica.
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Additional Information about Shore Hotel

Property: Shore Hotel
Address: 1515 Ocean Avenue, Santa Monica, CA 90401-2118
Phone Number:
Location: United States > California > Santa Monica > Santa Monica
Amenities:
Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 36 Hotels in Santa Monica
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Shore Hotel 4*
Number of rooms: 164
Official Description (provided by the hotel):
The essence of legendary 5 star customer service and breath taking ocean views Shore Hotel celebrated our soft opening in early October of 2011 and are proud to be Santa Monica's first and only upscale boutique Gold LEED certified property.Shore Hotel is located on Ocean Avenue in Santa Monica, just steps from the Santa Monica Pier, 3rd Street Promenade, and the city’s popular beaches and shopping districts. Shore Hotel is the newest addition to the coastline—a Gold LEED (Leadership in Energy and Environmental Design) certified property that offers eco-friendly accommodations with stunning views of the Pacific Ocean. Gensler Architecture conceived the Shore Hotel’s California modern design, which features 164 stylishly appointed rooms dressed in beach shades of teal and orange and outfitted with custom-made Teak wood furniture. ... more   less 
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