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“Should be a bit better”

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Loews Santa Monica Beach Hotel
Ranked #12 of 36 Hotels in Santa Monica
Certificate of Excellence
GreenLeadersGold level
Fort Myers, Florida
Level 4 Contributor
48 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Should be a bit better”
Reviewed February 18, 2014 via mobile

Great location, great view. Needs some polishing on finishes such as bathroom tile. One of the elevators was down on the main bank and seemed it had been, so not a new problem. Not acceptable when paying this level of rates. Service was spotty.

Stayed February 2014, traveled as a couple
Helpful?
1 Thank sue m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LoewsSantaMonica, Manager at Loews Santa Monica Beach Hotel, responded to this review, February 26, 2014
Dear sue m,

Thank you for your feedback. We’re glad you enjoyed our location and views. We apologize that the elevators were down during you stay and that the bathroom finishes were not to your liking. We are committed to excellence in service and I have reviewed your comments with the management team. Should you return, please feel free to contact any of our managers for personal assurance that your next stay will be comfortable.

Sincerely,
James Lemon

Executive Assistant Manager
Loews Santa Monica Beach Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,488 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (569)
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Zurich, Switzerland
Level 3 Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 16, 2014 via mobile

The Hotel is absolutly great.We stayed the second time.The hotel got some remodeling on.Looks good! The rooms could use a update.But everything is very clean,the staff is very friendly and helpful.The food is great.The location is absolutly stunning.Right at the Beach,Pier and very close to Venice and Shopping.The Hotel is perfect for a great stay.Thanks to the staff for a great vacation and a wonderful,relaxed stay.We eill be back again!!!

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mary I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LoewsSantaMonica, Manager at Loews Santa Monica Beach Hotel, responded to this review, February 24, 2014
Dear Mary I,

Thank you so much for your feedback. We are happy you like the hotel’s new look and had another great stay. Your kind words about our property, staff and location mean a lot, and we’re pleased to hear we’ll be seeing you again soon!


Sincerely,
James Lemon

Executive Assistant Manager
Loews Santa Monica Beach Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle, Australia
Level 4 Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed February 16, 2014

This place is just gorgeous.. wouldn't stay anywhere else when visiting LA.. Close enough to explore but out of the city enough to relax.. stayed with kids and it was just perfect.. pool, pier, beach, restaurants.. shopping (!).. just perfect - wouldn't think of booking anywhere else..

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kirsten B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LoewsSantaMonica, Manager at Loews Santa Monica Beach Hotel, responded to this review, February 24, 2014
Dear kikik74,

We’re so honored to be your hotel of choice in LA! We appreciate your compliments and can’t wait to welcome you back next time.

Sincerely,
James Lemon

Executive Assistant Manager
Loews Santa Monica Beach Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chatillon, France
Level 6 Contributor
106 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed February 15, 2014

I'm sure that, like me, you'll enjoy this excellent hotel, close to the beach, restaurant and highway. Excellent place, service, personnel with large room and great breakfast and food. No risk with this choice.

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Domibl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LoewsSantaMonica, Manager at Loews Santa Monica Beach Hotel, responded to this review, February 24, 2014
Dear Domibl,

Thanks for your kind comments about our hotel and compliments to our service, food and more. Very pleased you enjoyed your stay and hope to have you back soon.

Sincerely,
James Lemon

Executive Assistant Manager
Loews Santa Monica Beach Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level 6 Contributor
167 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 161 helpful votes
Reviewed February 12, 2014

I chose this hotel because Lowes has good benefits for kids and I have a 3 year old. This hotel will deliver some toys to your room for your child to "borrow" while at the hotel which I think is a great program. Also, they delivered a mini fridge to the room so we could purchase some groceries. The hotel is very well located, it is one clock from the pier, and has direct access both to the beach and to street level where it is an easy walk to the third street promonade, There is also a great city park 2 blocks from the hotel, which my son loved.

The rooms were OK - mine could have used a little updating and a bigger batherrom, but on balance given the location and proximity to the beach I was pleased with the hotel.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JFSD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LoewsSantaMonica, Manager at Loews Santa Monica Beach Hotel, responded to this review, February 24, 2014
Dear JFSD,

We’re glad to hear you and your family had an enjoyable stay and that you took advantage of our “Loews Loves Kids” program. Thank you for taking the time to share your feedback. We hope to have the opportunity to welcome you back to Loews.

Sincerely,
James Lemon

Executive Assistant Manager
Loews Santa Monica Beach Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level 4 Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed February 12, 2014 via mobile

After spending a few nights at a hotel near the Beverly Hill centre it was nice to unwind and chill out at the Loews hotel Santa Monica.
We were warmly welcomed by all staff and when asked to have a room with views at check in our request was happily accommodated.
The rooms are nice and comfortable, the beds and pillows are also clean and comfortable .
The bathrooms are showing signs of age but still nice.
The location is perfect, right near the beach, Santa Monica Pier and a short walk to a choice of many nice restaurants and cafés .
We had breakfast there every day ( we stayed 5 nights) and enjoyed it every time, we particularly reviewed great service and information about the local area from a waitress named Barbara .
The gym is fantastic with a selection of great equipment and it is very clean and welcoming .
The only whinge I can have is about being charged for wifi .
Although we had a option of using the foyer wifi for free or limited wifi in the room for free ( for 3 devices) we found that this was not enough as there were 3 of us and each of us had 2 devices each which are used for business and education, given that you are paying a premium price for the room you would assume that such added cost would not be necessary .
One last thing check you bill on checkout , I found that we were charged for breakfast twice which was included in my the cost of our room and once for a tea from the mini bar which is complimentary .
Overall we really enjoyed our stay here and will be back.



  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hospitailty101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LoewsSantaMonica, Manager at Loews Santa Monica Beach Hotel, responded to this review, February 24, 2014
Dear Adam S,

Thank you for your feedback, we truly value your comments. We are glad that you found our location and accommodations to your liking and that you had such a positive experience with our staff. We apologize for the issues you experienced at checkout but glad had a positive experience overall. We’re glad to hear your stay was relaxing and are happy we will get to have you to Loews Santa Monica Beach Hotel again soon.

Sincerely,
James Lemon

Executive Assistant Manager
Loews Santa Monica Beach Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level 6 Contributor
204 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed February 11, 2014

We stayed here as part of our honeymoon last year (that's me finally got round to reviewing places!), where we visited from Glasgow, Scotland.
This was our third stop on our mammoth trip (we had previously been to San Francisco and Pismo Beach (both lovely) and were later going on to Las Vegas and New York (again, both great)).
The Loews Santa Monica was by far the most expensive hotel that we booked as part of our honeymoon (I know you can't really compare to Las Vegas prices, but we got a Wraparound Suite at the Cosmopolitan for a bit less). Due to thiis, we were expecting total luxury and great service. Being honest, we didn't really get any of this.
The staff seemed pretty indifferent. At the bar, we never really felt like there was much effort made. When ordering at the pool, it often took a long time to get the waiter / waitress' attention. The pool area however was very, very nice and the view from the beach side was stunning.
The other guests were generally pretty rude too! For example, when waiting for a lift to come down, people would just barge in front of you from behind when it eventually arrived. (although, not all guests - we spoke to a really nice family from Oklahoma one day).
The actual room itself, although very clean and fairly good, wasn't really anything special considering what we paid for it. We actually asked if we could pay for an upgrade but they said nothing was available. The really disappointing thing was that our view from the room was down an alleyway. I wasn't expecting any special preference but it would have been nice for a honeymoon couple.
I'll be honest, I didn't actually enjoy the resort of Santa Monica that much either; I didn't find the people the friendliest and it seemed to be trying to be 'cool' too hard which ends up having the opposite effect.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank StuGla1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LoewsSantaMonica, Manager at Loews Santa Monica Beach Hotel, responded to this review, February 24, 2014
Dear StuFos,

Thank you for choosing to spend your honeymoon with us and for sharing your feedback. We apologize for your experiences with our staff. Guest service is our first priority, and we regret to hear your experience fell short. Your comments have been shared with our team to ensure more attentive service. We are also sorry your room was not to your expectations and that an upgrade was not available at the time of your stay, however, we hope you found the amenities made up for it. Despite your disappointment, we hope you found you overall experience will bring you back.

Sincerely,
James Lemon

Executive Assistant Manager
Loews Santa Monica Beach Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Loews Santa Monica Beach Hotel

Property: Loews Santa Monica Beach Hotel
Address: 1700 Ocean Ave., Santa Monica, CA 90401
Phone Number:
Location: United States > California > Santa Monica > Santa Monica
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Santa Monica
#3 Green Hotel in Santa Monica
#8 Luxury Hotel in Santa Monica
#9 On the Beach Hotel in Santa Monica
#15 Family Hotel in Santa Monica
#18 Business Hotel in Santa Monica
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Loews Santa Monica Beach Hotel 4.5*
Number of rooms: 347
Official Description (provided by the hotel):
Situated on the Pacific Ocean with the thriving Santa Monica city on one side and the sands of legendary Muscle Beach on the other, the Four-Diamond Loews Santa Monica Beach Hotel is a beachfront retreat offering dramatic views of the Pacific Ocean and beyond. Loews Santa Monica Beach Hotel has become the first luxury hotel in Santa Monica to receive the Santa Monica Green Business Certification. Offered through a partnership between The City of Santa Monica, Santa Monica Convention and Visitors Bureau, Santa Monica Chamber of Commerce and Sustainable Works, the certification program honors businesses that have taken measurable steps to incorporate sustainable practices into their operations. Open for breakfast, lunch and dinner, Ocean & Vine offers the option to dine fireside or outdoors on a spacious patio while enjoying breathtaking views of the Pacific Ocean and world-famous Santa Monica Pier. Ocean & Vine's contemporary California farm-to-table cuisine showcases thoughtful interpretations of the familiar favorites. Recently named one of the "Best Hotel Spas" by the readers of Conde Nast Traveler for the second year in a row, Ocean Spa & Fitness offers an array of supremely-relaxing services. From Heated Lava Shell massages to age-defying facials, the eco-friendly Ocean Spa will keep you feeling relaxed...Naturally. An expansive fitness center features state-of-the-art cardio equipment with iPod docking stations and personal televisions. Guests may also take advantage of the full service salon. World-class biking, surfing, dining and shopping are right outside the hotel's door. Offering convenient access to everything Santa Monica has to offer, the hotel is just blocks away from the Santa Monica Pier, Third Street Promenade and the new Santa Monica Place mall. Muscle Beach's 26-mile paved strand offers the ideal setting to bike or blade. Santa Monica also boasts rich cultural history with an abundance of museums and theaters. Working with one of the hotel's Les Clefs d'Or certified Concierges puts all this and more at each guest's fingertips. ... more   less 
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Also Known As:
Santa Monica Loews

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