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Loews Santa Monica Beach Hotel
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Reviews (2,785)
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All reviewsfire pitpool deckmuscle beachocean viewsanta monica beachferris wheelgreat poolbeautiful hotelper dayvalet parkingamazing locationthird street promenadelos angelesfew blocksvinepierconcierge
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1,436 - 1,441 of 2,785 reviews
Reviewed January 24, 2014

First 3 days there we called to get cold water in bathroom fixed ,they would fix only to go cold again ,finally moved to another room only to have safe not working or no hair dryer ,another ph call .Two beds in both our rooms were meant to be queen beds but only had doubles ,you are really paying for location and pool which are fantastic but it needs to fix up the little problems .Costs a lot to stay there and they management need to get on top of these problems or we were just unlucky

Stayed: January 2014, traveled with family
4  Thank Craig G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LoewsSantaMonica, Manager at Loews Santa Monica Beach Hotel, responded to this reviewResponded January 31, 2014

Dear Craig G,

Thank you for sharing your experience with us in detail. We are very sorry to hear of your experiences at our hotel, as clearly this is not the standard we wish to present. We are glad that you found our pool and location to your liking and sincerely hope that you will give us another opportunity to serve you. Should you return, please feel free to contact any of our managers for personal assurance that your next stay will be comfortable.

Sincerely,


James Lemon
Executive Assistant Manager
Loews Santa Monica Beach Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 23, 2014

I stayed in a luxury king room - beach front on a lower floor. While the view of the beach below the 4th floor is obscured by trees and telephone wires, it was still quite beautiful. I also liked the corner room - windows that open from both directions (north and west). I did have an option when I booked to pay for a higher floor guarantee, but the trade off for being able to use stairs and not the elevator was okay with me. The pool area was very nice (a lot more chairs than in the pics), excellent gym, and great beach access (private path right out the first floor door.

The service was phenomenal. Everyone from the pool servers to the front desk to room service and valet addressed me by name. Very responsive and super helpful.

Room Tip: Corner rooms are great - above the 4th floor for unobstructed beach views.
  • Stayed: January 2014, traveled solo
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1  Thank Lori S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 22, 2014

Stayed for two nights in January after cruise finished in LA. An ideal choice for us and an overall enjoyable experience. Reception staff, concierge and bell staff were all extremely friendly and helpful. Hotel is excellently situated with an elevator down from the lobby to beach level ,a narrow road to cross and a very short path to the promenade, not far from the pier.

We booked a beach view room and paid a surcharge of $35 per night for a high floor which was probably worth it but views from high floor rooms over the pool would have had better beach views than ours which was partially obstructed by an apartment block. The room had a step out balcony which was great for a refreshing early morning breath of sea air.

There were lots of problems with the TV service in the room which took a while to sort out but a complimentary movie was offered for the inconvenience.

The downside at this hotel is the dining options. Ocean and Vine we did use twice but while the staff were excellent the menu was not at all interesting and we found it difficult to find something to our tastes. At the pool the service I am afraid ranged from non-existent to rude through to passably polite but far too late-and anyway the choice was not great -so we passed on both occasions. The second time the lunchtime problem caused by lack of choice and service was solved by my wife remaining at the pool (soaking up every available minute of sunshine before returning to the cold and grey of England) while I fetched hot lobster rolls,fries and sweet cucumbers together with a fine bottle of Californian chardonay from a restaurant two blocks away-delicious! These were consumed by the pool,probably breaking house rules but service must improve in this area.

The food issues did not in any way spoil our visit as there are many fine restaurants within short walking distance but if, like us, you are visiting on a busy weekend, do get the concierge to make reservations as there seemed to be long lines waiting for tables outside all of the best restaurants.

Would also suggest room only booking and take a stroll all along the promenade to Perry's beach cafe for breakfast-tables on the promenade and the beach with a fantastic choice and efficient service.

Would we stay at this hotel again-yes! It is a beautiful hotel and in a great location but would aim to eat out unless the food offering is improved.

Room Tip: High floor overlooking the pool and beach
  • Stayed: January 2014, traveled as a couple
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1  Thank bsn034
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 14, 2014 via mobile

If you check in with yelp, parking is free for 3 hours. What a great deal! We came for drinks and had a wonderful time. The staff in the bar at area are very cool and pleasant. We will be back...maybe for a stay!

Stayed: January 2014, traveled as a couple
1  Thank Ask_Tiff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 14, 2014

Due to crazy airlines, checked in at 4am - no problem and the front desk service was wonderful. Everyone was very accomdating and helpful. Our room had the most beautiful view of the beach/ocean with a lovely patio with chairs, umbrella and a table. Sat around the fire pit the next night with a group of friends, and had wonderful service, drinks, food, etc. Definitely need to go back and spend more time to enjoy everything!

  • Stayed: January 2014, traveled with family
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Thank Cathy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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