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“Great pool area but a few bumps along the way...”

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Loews Santa Monica Beach Hotel
Ranked #11 of 36 Hotels in Santa Monica
Certificate of Excellence
GreenLeadersGold level
Reviewed February 11, 2013

I have always wanted to stay here. I saw a deal on Travelzoo and booked. The deal included $85 in hotel services, free bike rental and upgrade if available.

As previous reviews stated there is scaffolding outside the windows. They are trying to update the hotel during low season. This wasn't disclosed, but if a property isn't updated then people complain about the aesethics. Plus once I saw this it made sense why this was a Travelzoo deal,

When I arrived, I asked if an upgrade was available. Was told yes and was given room 810. The room faced the courtyard but there was a partial view of the Santa Monica Pier and beach. About 9:15 we heard this sound that could be heard over the TV that sounded like some type of drill or other automated tool. We knew no construction was going on but couldn't figure out what the sound was. My husband called the front desk and was assured the noise would be addressed immediately and it was.

Then around 11:15 pm the sound started again-another call by my husband. This time he was told there were elevator problems and this is were the noise was coming from but it would be addressed. At 1130, noise continuing. I called the desk and was told maintenance was working on it. I was offered earplugs or some noise neutralizing thing, I have used earplugs when staying in a city hotel with street noises but why would I have to use them for hotel related noises. I said "No and do you have another room available?". I was told yes room 505 was available. I asked her why wasn't I offered this initially at 9:15 instead of at 11:30 when we were ready to go to bed? She said she would give us a $50 hotel services credit-OK,good customer service.

Then, the morning of checkout, we thought we'd go for a short bike ride. I went to the front desk and asked how we obtain the bikes. We were told to go to the bike rental place on the beach and tell them we were staying at Loews. We did, but the Bike Proprieter told me that we would have to leave a picture ID while we took the bikes. In this age of identity theft, I declined to do this. Then she said we put it on our credit card and then credited when Loews paid them.I said "thanks but no thanks". Why wouldn't Loews have some type of voucher or at least better system for their bike rental system? Leaving your picture ID may have been ok in 1979 but not today.

Then I went to check out and my $85 credit had not been applied. I realize this was a simple oversights, but in was just one more thing.

But here are the good things about the hotel. Beautiful Lobby, close to Santa Monica Pier and 3rd St Promenade and lovely pool area. The courtyard of the pool area opens up to a view of the beach. The pool is long enough for lap swimming and is opened at 5:30 for early morning lap swim. The staff had very good customer service skills. According to the concierge, it is a 3 mile walk to Venice Beach. The front of the hotel faces busy Ocean Blvd but the back of the hotel where you exit for the beach is on a quiet street. It really is practically on beach.

  • Stayed: February 2013, traveled as a couple
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1  Thank labonvoyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,522 - 1,528 of 2,649 reviews

Reviewed February 8, 2013

The hotel is well run, beautifully decorated, and in a great location. Nice open, bright, airy lobby, with a pretty and open pool area, although it was under renovation during my stay. The problem was the scaffolds cutting off my view of the ocean and the pier. Otherwise, great staff and good vacation property.

Room Tip: Rooms on top floors have good view of the ocean and pier, but need to request pier view.
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  • Stayed: January 2013, traveled on business
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Thank GateHall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 8, 2013

A friend & I stayed at this hotel recently for 2 nights. While in a great area and adjacent to boardwalk and the Santa Monica Pier, the Loews Santa Monica Beach is underrgoing major renovation and scaffolding, which is NOT disclosed on their website in any way.Nothing like LOUD drilling and other construction work waking us! We paid extra for a water view which was blocked by all the scaffolding work. In addition, we called and were assured the 2 bedroom suite had a couch that would fold out to a bed, which OOPS, it did not! The front desk personnel and manager made adjustments to help us but buyer beware, the LOEWS Santa Monica Beach Hotel does not practice full,transparent and honest disclosure with respect to these issues.

  • Stayed: January 2013, traveled with friends
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3  Thank Felicia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LoewsSantaMonica, General Manager at Loews Santa Monica Beach Hotel, responded to this reviewResponded March 4, 2013

Felica
Thank you for taking a moment to bring to our attention your recent experience with us. We would like to take this opportunity to extend our sincerest apologies for the inconvenience you experienced as a result of the façade renovation taking place at the hotel. We take great pride in the quality of services and facilities we provide and continually strive to provide a supremely comfortable experience to each and every one of our guests. Our façade renovation project is near completion and we truly hope that you will allow us another opportunity in the future to exceed your expectations. We look forward to your return.
Paul Leclerc – Managing Director

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Reviewed February 6, 2013

I want to start this review by saying, I am normally a big fan of Loews hotels. I especially love the lows property and south beach Miami.
I was bringing my daughter to California to celebrate her 16th birthday. I mistakenly believed that the lows in Santa Monica Beach would be an equivalent to the lows in south beach Miami.
We booked a 3 nights stay nowhere on any reviews or websites was there any mention of the extensive construction that was taking place on the property. We got there late at night I was told about the scaffolding outside all the guests to room windows. We were told that if there were men working on the scaffold to close our curtains?? Why would we stay in a hotel on a beach to close the curtains?
When we got our room there are no outlets to plug computers laptops phone charges etc. Also the room looks very old and in need of an update. Not modern like most lows that I had stayed in. The first morning my daughter was getting dressed ready to go to the pool when a man walked outside on the scaffolding. We went downstairs and the lady at a desk was very accommodating moving us to another room. But we wasted a lot of our day with the move.We were unable to use the pool as my daughter felt uncomfortable because it was completely surrounded by scaffolding with people working on it.

Room Tip: Make sure to ask for a room without scaffolding!
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  • Stayed: January 2013, traveled with family
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2  Thank Kieran H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LoewsSantaMonica, General Manager at Loews Santa Monica Beach Hotel, responded to this reviewResponded March 4, 2013

Kieran H

Thank you for your recent stay at the Loews Santa Monica Beach Hotel. Our congratulations and best wishes to your daughter on her 16th birthday! I would like to extend our sincere apologies for the inconvenience you experienced as a result of the façade renovation taking place during your visit. We truly regret the inconvenience this caused you. I would very much like to further discuss the details of your visit. To this end, I would ask that you to contact me directly as I would appreciate the opportunity of speaking with you.

Paul Leclerc – Managing Director

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Reviewed January 31, 2013

This hotel's location is great. Yes, it's on the ocean, but it is also so walk-able to the Promenade, restaurants, and shopping.
I attended a conference with over 300 people. We needed a variety of different size meeting rooms from a total group ballroom to break out rooms that would hold a dozen people. The Loews has excellent meeting facilities. And their AV technical team is smart, very responsive, and customer service oriented. They work hard to make your meeting a success and seem to be unflappable. You can be confident they will find a way to make your meeting come off without a problem.
The hotel rooms are also well appointed, comfortable, and newly remodeled. The bathrooms have two sinks and a separate toilet/tub/shower divided by a sliding door. The amenities are of good quality, and frequently replaced. The towels are plentiful and my room was serviced shortly after I left it for my meetings. They have Keurig coffee machines in the room so if you use one at home pack your favorite K-cups and enjoy it in your room.
I am not a big breakfast eater, and Loews converts their bar into a quick grab n go breakfast stop serving your favorite Starbuck's beverage, bagels, toast, fresh fruit,juice, yogurt, and a few other pastries. If you like the full breakfast, their restaurant does a great job. In the evening the bar (mentioned above) is a great place to enjoy a glass with colleagues. The temperature was not higher than 62 while we were there, so we could not try the outside bar by the pool overlooking the Pacific Ocean, but we would have if it had been warmer.
Everyone we met on the property was happy, pleasant, and service oriented. I highly recommend the Loews for business meetings and conferences, they know how to help put a meeting together.

  • Stayed: January 2013, traveled on business
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Thank Russ106
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 29, 2013

I recently returned from a 5 night stay at the Loews. I was there for a combination business/leisure trip. From the exterior, the hotel is very unassuming, and undergoin a bit of a facelift. Inside, the hotel is absolutely beautiful. The lobby greets you with interior palm trees, taking you to a bar with both inside and outside tables. A walk onto the hotel patio reveals the Santa Monica Pier (especially beautiful at night).

I stayed in a superior room on the 8th floor. The room itself was spacious and clean, though the street view was somewhat lacking. All of the staff from the front desk to housekeeping were friendly and helpful.

While at the hotel, I decided to treat myself to a massage. The prices are not terrible compared to other spas, and the treatment was heavenly!

The hotel is in a convenient location for staying local or getting around LA/Hollywood. Be forewarned, if you do rent a car, the Loews will get you for $36 per day in parking. I definitely would return!

  • Stayed: January 2013, traveled on business
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1  Thank sbe907
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 27, 2013

Popped in at Loews post our skiing holiday to recoup before returning to Australia. The hotel was undergoing renovations so was initially a little concerned about noise etc. However, after discussing my allocated room (it was not as per my request) with the front desk, they very graciously upgraded us to a room overlooking the pool (big tick). The pool is fantastic and a neat little feature is a spa at the hotel end. It is a very civilised existence sitting on a day bed, sipping a cocktail, kids in the pool while you and your spouse watch the amazing sunset.
Location of the hotel is great as it is a 10 minute walk from the 3rd street shopping and even closer to the pier.
We had hired a car and although it cost $33 a night for parking it was still a cheaper option than taking cabs everywhere. The hotel is from memory about 40 miles from Disneyland although it does not seem that far. It is also very close to Rodeo Drive, Beverley Hills and Hollywood.
We have previously stayed at the Viceroy and Shore hotels but this so far has been our favourite.

Room Tip: Be specific
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  • Stayed: January 2013, traveled with family
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Thank sw0rdies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LoewsSantaMonica, General Manager at Loews Santa Monica Beach Hotel, responded to this reviewResponded February 11, 2013

Greetings to Sydney! Thank you for your lovely note and for sharing your kind words regarding your experience at our hotel. Your positive feedback is greatly appreciated! We are pleased to have provided you with a relaxing and memorable beach front experience. The next time your travels bring you to the Santa Monica area, please know that the pool and spa at Loews Santa Monica Beach Hotel await your return. We look forward to delighting you!

Paul Leclerc – Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Loews Santa Monica Beach Hotel

Address: 1700 Ocean Ave., Santa Monica, CA 90401
Phone Number:
Location: United States > California > Santa Monica > Santa Monica
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Santa Monica
#3 Green Hotel in Santa Monica
#8 Luxury Hotel in Santa Monica
#9 On the Beach Hotel in Santa Monica
#15 Family Hotel in Santa Monica
#18 Business Hotel in Santa Monica
Price Range: $421 - $748 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Loews Santa Monica Beach Hotel 4.5*
Number of rooms: 347
Official Description (provided by the hotel):
Situated on the Pacific Ocean with the thriving Santa Monica city on one side and the sands of legendary Muscle Beach on the other, the Four-Diamond Loews Santa Monica Beach Hotel is a beachfront retreat offering dramatic views of the Pacific Ocean and beyond. Loews Santa Monica Beach Hotel has become the first luxury hotel in Santa Monica to receive the Santa Monica Green Business Certification. Offered through a partnership between The City of Santa Monica, Santa Monica Convention and Visitors Bureau, Santa Monica Chamber of Commerce and Sustainable Works, the certification program honors businesses that have taken measurable steps to incorporate sustainable practices into their operations. Open for breakfast, lunch and dinner, Ocean & Vine offers the option to dine fireside or outdoors on a spacious patio while enjoying breathtaking views of the Pacific Ocean and world-famous Santa Monica Pier. Ocean & Vine's contemporary California farm-to-table cuisine showcases thoughtful interpretations of the familiar favorites. Recently named one of the "Best Hotel Spas" by the readers of Conde Nast Traveler for the second year in a row, Ocean Spa & Fitness offers an array of supremely-relaxing services. From Heated Lava Shell massages to age-defying facials, the eco-friendly Ocean Spa will keep you feeling relaxed...Naturally. An expansive fitness center features state-of-the-art cardio equipment with iPod docking stations and personal televisions. Guests may also take advantage of the full service salon. World-class biking, surfing, dining and shopping are right outside the hotel's door. Offering convenient access to everything Santa Monica has to offer, the hotel is just blocks away from the Santa Monica Pier, Third Street Promenade and the new Santa Monica Place mall. Muscle Beach's 26-mile paved strand offers the ideal setting to bike or blade. Santa Monica also boasts rich cultural history with an abundance of museums and theaters. Working with one of the hotel's Les Clefs d'Or certified Concierges puts all this and more at each guest's fingertips. ... more   less 
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Also Known As:
Santa Monica Loews

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