I have always wanted to stay here. I saw a deal on Travelzoo and booked. The deal included $85 in hotel services, free bike rental and upgrade if available.
As previous reviews stated there is scaffolding outside the windows. They are trying to update the hotel during low season. This wasn't disclosed, but if a property isn't updated then people complain about the aesethics. Plus once I saw this it made sense why this was a Travelzoo deal,
When I arrived, I asked if an upgrade was available. Was told yes and was given room 810. The room faced the courtyard but there was a partial view of the Santa Monica Pier and beach. About 9:15 we heard this sound that could be heard over the TV that sounded like some type of drill or other automated tool. We knew no construction was going on but couldn't figure out what the sound was. My husband called the front desk and was assured the noise would be addressed immediately and it was.
Then around 11:15 pm the sound started again-another call by my husband. This time he was told there were elevator problems and this is were the noise was coming from but it would be addressed. At 1130, noise continuing. I called the desk and was told maintenance was working on it. I was offered earplugs or some noise neutralizing thing, I have used earplugs when staying in a city hotel with street noises but why would I have to use them for hotel related noises. I said "No and do you have another room available?". I was told yes room 505 was available. I asked her why wasn't I offered this initially at 9:15 instead of at 11:30 when we were ready to go to bed? She said she would give us a $50 hotel services credit-OK,good customer service.
Then, the morning of checkout, we thought we'd go for a short bike ride. I went to the front desk and asked how we obtain the bikes. We were told to go to the bike rental place on the beach and tell them we were staying at Loews. We did, but the Bike Proprieter told me that we would have to leave a picture ID while we took the bikes. In this age of identity theft, I declined to do this. Then she said we put it on our credit card and then credited when Loews paid them.I said "thanks but no thanks". Why wouldn't Loews have some type of voucher or at least better system for their bike rental system? Leaving your picture ID may have been ok in 1979 but not today.
Then I went to check out and my $85 credit had not been applied. I realize this was a simple oversights, but in was just one more thing.
But here are the good things about the hotel. Beautiful Lobby, close to Santa Monica Pier and 3rd St Promenade and lovely pool area. The courtyard of the pool area opens up to a view of the beach. The pool is long enough for lap swimming and is opened at 5:30 for early morning lap swim. The staff had very good customer service skills. According to the concierge, it is a 3 mile walk to Venice Beach. The front of the hotel faces busy Ocean Blvd but the back of the hotel where you exit for the beach is on a quiet street. It really is practically on beach.
- Official Description (provided by the hotel):
- Situated on the Pacific Ocean with the thriving Santa Monica city on one side and the sands of legendary Muscle Beach on the other, the Four-Diamond Loews Santa Monica Beach Hotel is a beachfront retreat offering dramatic views of the Pacific Ocean and beyond. Loews Santa Monica Beach Hotel has become the first luxury hotel in Santa Monica to receive the Santa Monica Green Business Certification. Offered through a partnership between The City of Santa Monica, Santa Monica Convention and Visitors Bureau, Santa Monica Chamber of Commerce and Sustainable Works, the certification program honors businesses that have taken measurable steps to incorporate sustainable practices into their operations. Open for breakfast, lunch and dinner, Ocean & Vine offers the option to dine fireside or outdoors on a spacious patio while enjoying breathtaking views of the Pacific Ocean and world-famous Santa Monica Pier. Ocean & Vine's contemporary California farm-to-table cuisine showcases thoughtful interpretations of the familiar favorites. Recently named one of the "Best Hotel Spas" by the readers of Conde Nast Traveler for the second year in a row, Ocean Spa & Fitness offers an array of supremely-relaxing services. From Heated Lava Shell massages to age-defying facials, the eco-friendly Ocean Spa will keep you feeling relaxed...Naturally. An expansive fitness center features state-of-the-art cardio equipment with iPod docking stations and personal televisions. Guests may also take advantage of the full service salon. World-class biking, surfing, dining and shopping are right outside the hotel's door. Offering convenient access to everything Santa Monica has to offer, the hotel is just blocks away from the Santa Monica Pier, Third Street Promenade and the new Santa Monica Place mall. Muscle Beach's 26-mile paved strand offers the ideal setting to bike or blade. Santa Monica also boasts rich cultural history with an abundance of museums and theaters. Working with one of the hotel's Les Clefs d'Or certified Concierges puts all this and more at each guest's fingertips. ... more less
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- Also Known As:
- Santa Monica Loews