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“Nice but disappointing!”

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Loews Santa Monica Beach Hotel
Ranked #12 of 36 Hotels in Santa Monica
GreenLeadersGold level
gold coast
Level Contributor
55 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Nice but disappointing!”
3 of 5 bubbles Reviewed November 11, 2012

After spending 4 great nights at Loews Hollywood, we were looking forward to a "splurge"night at Santa Monica. Upon arrival we were told our room wasnt ready, which was fine we just hired some bikes and went for a ride down the beach and waited for the phone call. It never came, when we checked back 2 hrs later, they had "upgraded" us to a 1 bedroom suite from a beach view room. The suite was pokey, on the 3rd level, below reception, and our view was of a building and some of the beach, I felt ripped off since we had paid over $400 for this night. The attitude of the staff sucked, and basically we were told that the room was worth $1000 and to make the most of it. Its not that much on the website by the way.I think they sold our room again and moved us. We ate in and had a meal delivered, the food was lovely. We then got a phone call to come straight to reception and give a credit card as they had forgotten to swipe one!! They had our car parked in valet, it wasnt like we were going anywhere!!! the only nice person who worked there was the guy around the pool, the rest of staff were pompus and acted like they didnt want to be there. It's a nice place but lots of little things going wrong made it an unpleasurable stay and we would not waste our money here again.

Room Tip: Ask for the highest floor to make the most of the view
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Balijojo23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,379 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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San Diego, California
Level Contributor
53 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 bubbles Reviewed November 10, 2012

I love Santa Monica, its one of the reasons I travel to the States so regularly. Loews is one of those Hotels that has the best location and atmosphere, its a great place.
I just dont get why the staff have such large ego's. I understand hospitality can be tough, but I paid a lot of money on more than one occasion to stay at this hotel.
After a 14 hour flight, you kinda want rest, a nice refreshment and nice people. You dont want the wrong room, poor attitudes & bad service.
I am sure Loews will pick it up, I am just getting tired of waiting... Is there another hotel?

Room Tip: Loews has a great reputation, some of their hotels can ruin it... I hear there are better places to...
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  • Stayed October 2012, traveled with friends
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Joel L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
71 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed November 5, 2012

Beautiful Hotel overlooking the Santa Monica Pier and walk across the road to the beach. Short easy walk to all the shopping in the 3rd St promenade. Beautiful spa complex. Great sized rooms for family of 4 and large bathroom.
Easy short drive to the airport for flight home to Australia

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RM47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mill Creek, Washington
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed November 4, 2012

We booked this hotel several months ago so we could get a room with a real deck. We were in room 547 with a 300 sq ft deck overlooking muscle beach and the Santa Monica Pier. The room was fantastic.

Jessica checked us in and was very friendly and accomodating. Noticing our grocery bags (a must for water, wine and snacks) she suggested an extra refrigerator be brought to our room (free of charge). She also gave us great tips on a couple of restaurants (Missfits).

The valet, pool and all other staff members were very accomodating. Great hotel. The breakfast menu is pretty good, great staff.

Do remember there are rooms facing the highway so our experience was influenced by our room choice. Parking is expensive - $40 a day but you are in Santa Monica on the beach so choices are limited.

The Loews beach enterance is 1/2 block to the beach and walking around is great fun. Venice beach are is interesting, Venice canal area is beautiful with small old charm homes, very much a walking neighborhood with small predistrian bridges. The area does have a Europeon feel. Samta Monica pier is unique.

Room Tip: We were in room 547 with a great deck. Make sure you request a Ocean Front room with a deck.
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
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    • Service
Helpful?
Thank Tennischick60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stockholm, Sweden
Level Contributor
39 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed October 31, 2012

This is truly a beach hotel. My wife and I spent five sunny days in October at Loews. We came for the wonderful Santa Monica/Venice beach and this hotel has THE location for access to the best section of the beach. Walking distance to great restaurants and 3rd street promenade shopping. Consierge service of the best kind, efficient and with a sincere smile. Great room with optimal floor plan. One minor imperfection; -why no fixture to hang all the wet beachware in the bathroom?

Room Tip: Try to get a room with at least some ocean view. Just a glimpse in the morning gets you in the right...
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank anders014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pittsburgh
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed October 26, 2012

The hotel itself is very pretty, clean, and the staff was very friendly. The rooms, however, were relatively small and not particularly attractive. The "balconies" are about a foot (maybe 18 inches)...room enough for one person to stand out there, two if you want to cram, but don't plan on sitting out on the "balcony" and relaxing. Big disappointment and not worth the upgrade. It is located close to the beautiful beach, but not conveniently located near restaurants or convenience stores. The 3-4 block walk to the restaurants and shopping might be ok for adults, but cumbersome with children. They load up the room with ridiculously expensive bottles of water and snacks ($4.50 for a bottle of water, $8.00 for a bag of funsize snickers)...hide them away so the kids aren't tempted to dive in when they are starving and too tired to walk somewhere for a reasonably priced bite to eat. Take snacks and drinks to keep in the room. Overall, I would say this hotel is overpriced and better for adult-only vacations.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank mldroppa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
965 reviews
111 hotel reviews
common_n_hotel_reviews_1bd8 1,318 helpful votes
4 of 5 bubbles Reviewed October 23, 2012

We stayed at Loews on the last night of our 6 week holiday in the USA, we were looking for somewhere special and this hotel fitted the bill perfectly.
Loews in in a fantastic location over looking Santa Monica Beach and the Pier. It is in a few mins walk to the beach, Pier, restaurants, shops and a 40 min walk to Venice beach along the beach path, which is a must do.

We found the staff to be very friendly and helpful, our flight back to Australia was not until 10pm and they gave us a late checkout 1pm, (hotel was fully booked that night) with use of all amenities, pool and spa for a shower before we left. They stored our bags which we had to access serveral times during the afternoon.
The staff were also very helpful in getting us a large taxi for 4 people and luggage to take us to the airport.
Wi Fi is $11.95 per day but free in the lobby.
The pool area is lovely with great views of beach and Pier, perfect for sitting having a drink and watching the sunset at the end of the day, happy hour is 5pm to 7pm. We also had great waiter sevice in this area during happy hour and when we returned for a night cap. Lovely fires keep you warm after dark.

Rooms: We stayed in a Superior room with king bed no ocean views, which was a little tired and could do with a refurb. This room was large and clean with a very comfortable bed ( the best we had in our 6 week US trip) Pillows were OK. TV and bar fridge in room.
The bathroom was large and clean with large white fluffy towels, the shower had good water pressure.
All in all this was a lovely last day in the USA and Loews helped to make this special.
We would recommend staying here to anyone wishing a great hotel experience in Santa Monica.

Room Tip: Book a room with ocean views.
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  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lindakthomas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Loews Santa Monica Beach Hotel

Property: Loews Santa Monica Beach Hotel
Address: 1700 Ocean Ave., Santa Monica, CA 90401
Phone Number:
Location: United States > California > Santa Monica > Santa Monica
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Santa Monica
#4 Spa Hotel in Santa Monica
#8 On the Beach Hotel in Santa Monica
#9 Luxury Hotel in Santa Monica
#15 Family Hotel in Santa Monica
#18 Business Hotel in Santa Monica
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Loews Santa Monica Beach Hotel 4.5*
Number of rooms: 347
Official Description (provided by the hotel):
Situated on the Pacific Ocean with the thriving Santa Monica city on one side and the sands of legendary Muscle Beach on the other, the Four-Diamond Loews Santa Monica Beach Hotel is a beachfront retreat offering dramatic views of the Pacific Ocean and beyond. Loews Santa Monica Beach Hotel has become the first luxury hotel in Santa Monica to receive the Santa Monica Green Business Certification. Offered through a partnership between The City of Santa Monica, Santa Monica Convention and Visitors Bureau, Santa Monica Chamber of Commerce and Sustainable Works, the certification program honors businesses that have taken measurable steps to incorporate sustainable practices into their operations. Open for breakfast, lunch and dinner, Ocean & Vine offers the option to dine fireside or outdoors on a spacious patio while enjoying breathtaking views of the Pacific Ocean and world-famous Santa Monica Pier. Ocean & Vine's contemporary California farm-to-table cuisine showcases thoughtful interpretations of the familiar favorites. Recently named one of the "Best Hotel Spas" by the readers of Conde Nast Traveler for the second year in a row, Ocean Spa & Fitness offers an array of supremely-relaxing services. From Heated Lava Shell massages to age-defying facials, the eco-friendly Ocean Spa will keep you feeling relaxed...Naturally. An expansive fitness center features state-of-the-art cardio equipment with iPod docking stations and personal televisions. Guests may also take advantage of the full service salon. World-class biking, surfing, dining and shopping are right outside the hotel's door. Offering convenient access to everything Santa Monica has to offer, the hotel is just blocks away from the Santa Monica Pier, Third Street Promenade and the new Santa Monica Place mall. Muscle Beach's 26-mile paved strand offers the ideal setting to bike or blade. Santa Monica also boasts rich cultural history with an abundance of museums and theaters. Working with one of the hotel's Les Clefs d'Or certified Concierges puts all this and more at each guest's fingertips. ... more   less 
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Also Known As:
Santa Monica Loews

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