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“Good hotel excellent chef”

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Le Meridien Delfina Santa Monica
Ranked #15 of 36 Hotels in Santa Monica
Certificate of Excellence
GreenLeadersSilver level
Reviewed August 21, 2014 via mobile

Stayed here for three nights via Virgin Tailor made. At first thought it very corporate but pleasantly surprised by the staff who couldn't be more helpful. We ate in the resturant one night as we had walked for miles down Venice beach and the marina. The food is superb. The tuna is out of this world. Good stay when touring

Stayed: August 2014, traveled with family
Thank Kath R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephenSowards, General Manager at Le Meridien Delfina Santa Monica, responded to this reviewResponded August 22, 2014

Dear Kath R,
Thank you very much for your kind words about your recent stay in the hotel. It sounds as if the tuna tartar was a favorite for your visit which I can tell you is one of our guest favorites. We are very happy to hear you were able to Unlock the Destination by experiencing our beautiful beach strand which extends from Malibu to Redondo Beach, along with the cuisine offered by the chef. Hopefully there was a few gorgeous sunsets in there for your enjoyment. I will share your comments witht he Chef and recognize the team accordingly for their contribution. Thank you for the business and we hope to see you soon.
Best Regards,
Stephen Sowards
General Manager

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854 - 860 of 1,251 reviews

Reviewed August 21, 2014

Upon arriving at the hotel I was greeted by the hotel staff whom helped me with my luggage as well as gracious check in staff. Everything was fast and the check in staff even made sure my husband has an extra key as he was arriving later. The room was clean and there are adequate towels.

Unfortunately, the walls are super thin. I am writing this at 4am as my neighbor is on the phone and I can hear his entire conversation. Was hoping the ac would be loud enough to drown out, not so much .

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Boocow1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephenSowards, General Manager at Le Meridien Delfina Santa Monica, responded to this reviewResponded August 21, 2014

Dear Boocow1,
Thank you for sharing your review on Trip Advisor regarding your recent stay in the hotel. I will share your positive comments about your arrival and check-in with our team. Your comments on the walls being too thin are duly noted for future enhancements at the property. We truly appreciate your business and hope you will visit us again. Travel safely in 2014!
Best Regards,
Stephen Sowards
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 20, 2014 via mobile

I stayed here a few times when it was the Sheraton Delfina and had terrible experiences from the Inadequately trained staff to the substandard rooms for the price. I'm a SPG gold member and usually only stayed here due to discounts when I had to be in Santa Monica for business. But this time, I tried it out for the first time since the remodel and rebranding to the Le Meridien and it was a pleasant surprise. Service was much better and rooms were much nicer. Due to its ideal location on Pico, I have to recommend this hotel to any traveler to Santa Monica or Venice.

Stayed: June 2014, traveled as a couple
1  Thank JAELEEAHP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephenSowards, General Manager at Le Meridien Delfina Santa Monica, responded to this reviewResponded August 21, 2014

Dear JAELEEAHP,
Thank you for the kind words abour your recent stay at the hotel. As an SPG family member, your comments are extremely important and in addition that you have stayed here previously and now compares much better, makes me feel even better about the team and the changes of the brand. We appreciate your business and look forward to your next visit. Please feel free to reach out directly upon your next visit and we will ensure you see one of our beautiful sunsets here in Santa Monica.
Best Regards,
Stephen Sowards
General Manager

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Reviewed August 20, 2014

Stayed at the Delfina in July for 2 nights with my 9 year old son.
The hotel is a few blocks away from the beach but pretty far from Santa Monica lively zone.
The welcoming at the hotel was fair but nothing extraordinary. Check in process was expedited.
I travelled with my son and requested a two beds room. I was offered a King Size Deluxe room with a rollaway instead and agreed on that. The room was ok but was expecting a larger room or a nicer view since I booked a deluse room. I had a view over the entrance of the hotel, not really charming...
Since nobody came to put the extra bed after a few hours, I cam back to the reception around 9 pm to request to have it placed before we come back from dinner. When I came back, the bed was placed in the room vertically, no furniture had been removed and I had to do everything myself... Where am I??? It was late and thought I would rather do it myself since my son felt sleepy.
The overall hotel looks nice although the picture of pool on website is very misleading since the pool is very small.
Breakfast at the restaurant on the upper level had the slowest service ever and almost left after 45 minutes waiting. No apology whatsoever, of course...
Wifi is not free in the rooms which nowadays is a joke but is free in the lobby. This means that if you are a client that pays for your room, you need to pay for the wifi but not if you just visit the hotel and leave no revenue. Strange feeling... I ended up paying as I needed to get things done and did not want to go back to the lobby while my son was asleep. Although I paid for it, The wifi access was terrible, very unstable and the bandwith a real joke. I did complain the next day to the reception and offered me a 3G device which ended up working well.
The staff attitude was ok overall but certainly not what you expect from a hotel like this. I had spent 3 weeks in hotel prior to ending up at the Meridien as my farewell experience and I must say this hotel is ranked at the bottom.

  • Stayed: July 2014, traveled with family
    • Rooms
    • Cleanliness
    • Service
Thank bchiarut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephenSowards, General Manager at Le Meridien Delfina Santa Monica, responded to this reviewResponded August 21, 2014

Dear bchiarut,
Thank you for sharing your feedback about your stay at the hotel. It is very important to receive this feedback as it helps us establish better training and service delivery for our guests. I will review your feedback with the team and ask that you send me your room number information so that we can identify the wifi breakdown you mentioned. I will review your housekeeping incident as well to ensure this no longer takes place with rollaways. We thank you for your business and wish you safe travels.
Best Regards,
Stephen Sowards
General Manager

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Reviewed August 19, 2014

Stayed overnight en route to Mexico. Pleasantly surprised to find our room tastefully furnished. Comfortable bed and pillows. And the location is hard to beat. Walking distance to everywhere in Santa Monica (well, almost everywhere). Stay maybe short BUT sweet. Highly recommended.

  • Stayed: August 2014, traveled as a couple
    • Value
    • Cleanliness
    • Service
2  Thank Rex Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephenSowards, General Manager at Le Meridien Delfina Santa Monica, responded to this reviewResponded August 21, 2014

Dear Rex Y,
Thank you for the positive feedback in your review. As a Senior Contributor to TA, your experience in global travels is well documented and very keen to the details of a hotel. Our central location to "just about everything" in Santa Monica is one of the best benefits for our guests hoping to "Unlock our Destination" of Santa Monica. We hope you had a wonderful visit to Mexico and hope you visit us again soon. We appreciate your business and wish you safe travels.
Best Regards,
Stephen Sowards
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 19, 2014

I booked this property with hopes it would be a treat while on business. As a Platinum Starwood Preferred member, I've stayed in countless Starwood properties. I assumed a level of luxury with Le Meridien and was very disappointed. My room and the amentites were on par with the Hilton Garden in Hollywood. The hotel public areas are cramped. They hardly recognize you as a member of the loyalty program. My room faced the street. Overall I would not pay the price to stay in this hotel again. Even under renovation, the Sheratan in downtown is a nicer property and half the price.

Room Tip: Ask for a room overlooking the pool away from the street
  • Stayed: August 2014, traveled on business
    • Location
    • Cleanliness
    • Service
Thank Joe C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephenSowards, General Manager at Le Meridien Delfina Santa Monica, responded to this reviewResponded August 21, 2014

Dear Joe C,
Thank you for sharing your comments on TripAdvisor. As an SPG Platinum member, it is extremely important that you receive the recognition you deserve due to your loyalty and benefits you are afforded. I will share your feedback and take into consideration your feedback for future planning.
Best Regards,
Stephen Sowards
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 18, 2014

Booked at the last minute on Starwood points and it ended up being a very good choice. Would have stayed longer. Close enough for a nice run on the ocean board walk. Well located to visit the area.

Aside from the very dark lobby, we got a room with an ocean-view and a small balcony. Was quite spacious and the heavenly bed makes for a guaranteed good night sleep.

Service was good.

  • Stayed: July 2014, traveled as a couple
    • Location
    • Rooms
    • Service
Thank Marsoan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephenSowards, General Manager at Le Meridien Delfina Santa Monica, responded to this reviewResponded August 19, 2014

Dear Marsoan-
Thank you very much for the kind words in your review. I will share your comments with the team and appreciate you taking the time to share. It sounds like you were able to enjoy one of our spectacular sunsets and sleep very peacefully in our bedding. We appreciate your business and always appreciate our Starwood Preferred Guest family.
Best Regards,
Stephen Sowards
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Le Meridien Delfina Santa Monica

Address: 530 Pico Blvd, Santa Monica, CA 90405-1223 (Formerly Sheraton Delfina Santa Monica Hotel)
Phone Number:
Location: United States > California > Santa Monica > Santa Monica
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Santa Monica
#10 Romantic Hotel in Santa Monica
#10 Luxury Hotel in Santa Monica
#11 Business Hotel in Santa Monica
#11 Family Hotel in Santa Monica
Price Range: $323 - $568 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Le Meridien Delfina Santa Monica 4*
Number of rooms: 310
Official Description (provided by the hotel):
Perched four blocks above the Santa Monica shoreline, Le Meridien Delfina Santa Monica offers a superior access point to Los Angeles. Le Meridien Delfina Santa Monica is conveniently located just a few blocks from downtown Santa Monica's engaging collection of shops, entertainment and restaurants and less than eight miles from Los Angeles International Airport. The area's main leisure attractions include: Santa Monica Pier, Third Street Promenade, Getty Museum, Getty Villa and Venice Beach, are all within steps of Le Meridien Delfina Santa Monica. The guestrooms and suites have been thoughtfully redesigned and many offer private balconies with expansive views over the Pacific Ocean or the city skyline. The rooms and suites have a relaxed and sophisticated decor, and feature the amenities needed for modern life, including oversized desks and high-speed Internet access. All accommodations are 100% non-smoking, and offer Le Meridien Platform beds, in-room coffee makers and mini refrigerators. There is a guest amenity fee per night which includes: premium high speed wifi for unlimited amount of devices, four hour bicycle usage for any overnight guests, welcome drink upon arrival, daily newspaper, wellness classes offered 3x per week, Illy coffee offered in the lobby, guestroom, or Zest Kitchen (specialty coffees), local calls, and a house car service offering dropoffs and pickups within three miles of the hotel until 9PM daily. Complimentary valet parking for all overnight guests is included with 24 hour usage and unlimited access. ... more   less 
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Also Known As:
Sheraton Delfina Hotel Santa Monica
Sheraton Hotel Santa Monica
Sheraton Santa Monica
Santa Monica Sheraton
Sheraton Delfina Santa Monica

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