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“Lovely stay”

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Le Meridien Delfina Santa Monica
Ranked #14 of 36 Hotels in Santa Monica
Certificate of Excellence
GreenLeadersSilver level
Reviewed June 18, 2014

We just returned from a five night stay at this lovely hotel. The staff was friendly, the food in the restaurant (breakfast) was fresh and delicious, and our room was terrific. We had a gorgeous view looking out to the ocean from our spacious balcony. But what we really liked was the convenience. It was so easy for our family and friends to come and go because of the parking. And the attendants were so polite. The hotel is close enough to the beach to walk. We'll be back!

Room Tip: Our corner room had a large balcony with lounge chairs. It was worth getting a room with a view.
  • Stayed: June 2014, traveled with friends
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Thank SSAPortland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephenSowards, General Manager at Le Meridien Delfina Santa Monica, responded to this reviewResponded June 25, 2014

Dear SSA Portland,
Thank you very much for sharing your experience regarding your recent visit to the hotel. It sounds as if you were able to experience one or many of our fabulous sunsets sitting on the porch with an evening beverage. I will share your comments with the chef and his team regarding the food. The arrival valet attendants will be recognized as you mentioned in your review as they do an outstanding job of welcoming our guests into the property. Although not directly on the beach, we have an elevated position that affords many outstanding panoramic views of the Pacific Ocean from Malibu to Catalina Island. We appreciate your business and look forward to seeing you back when the rains start in the Northwest.
Best Regards,
Stephen Sowards
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (1,250)
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928 - 934 of 1,250 reviews

Reviewed June 17, 2014

I'm not joking. I thought it was an oversight. They make their beds with fitted sheets and throw a comforter on top. No flat sheets. When you call them to bring you some, they hand you sheets to put on yourself. This is summer in SoCal, not winter in Michigan..

Stayed: June 2014, traveled on business
Thank Jc1796
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephenSowards, General Manager at Le Meridien Delfina Santa Monica, responded to this reviewResponded June 25, 2014

Dear JC1796,
Thank you for sharing your review on TripAdvisor and for choosing Le Meridien Delfina for your recent visit to Santa Monica. As part of the European heritage of the Le Meridien brand coming from France, one of our standards is to not provide the top sheet. I will share your feedback with my team to ensure your expectations are met in case of the request. We appreciate your business and hope you will visit us again.
Best Regards,
Stephen Sowards
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 16, 2014

A little ways away from the beach but reasonably priced. At check in Hugo was great, offering us information about the hotel, the town & our room. If you're up for a little bit of a walk well worth it and a good value. Only complaint was cigarette butts on the balcony from the room above me -some people are animals

Room Tip: Ask if there oceanview rooms available. You may get a free upgrade if you're an SPG member
  • Stayed: June 2014, traveled as a couple
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1  Thank stevebK3808LS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephenSowards, General Manager at Le Meridien Delfina Santa Monica, responded to this reviewResponded June 17, 2014

Dear Steve B,
Thank you very much for sharing your comments in your review on TripAdvisor. We truly enjoy hearing from our Starwood Preferred Guests in this forum and appreciate that you took the time to post the review. As you referred in your "tip", the SPG program affords many benefits in the hotels and our fabulous oceanview rooms provide panoramic views from Malibu to Catalina Island. Thank you for recognizing Hugo at the front desk as he does an outstanding job with our guests and welcoming them into the property. I will share your comments and recognize him accordingly. We appreciate your business and hope you were able to join us in the Longitude Bar for our new Sparkling Hour while watching some of these exciting World Cup games daily.
Best Regards,
Stephen Sowards
General Manager

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Reviewed June 16, 2014 via mobile

bustling lobby, relaxing pool area, clean comfortable and updated rooms, terrific service. Special props to Grace, at the front desk, who went above and beyond to respond quickly to a complicated request, and to Lily and Arnel who startled me with extraordinary kindness on my checkout day. Truly exceptional service. I have never left a hotel so pleasantly surprised and pleased.

Stayed: June 2014, traveled on business
1  Thank kibbles12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephenSowards, General Manager at Le Meridien Delfina Santa Monica, responded to this reviewResponded June 17, 2014

Dear Kibbles12,
Thank you very much for sharing your positive comments about your recent stay at the hotel. I will share your comments with Grace, Lily, and Arnel and recognize them for their contributions. Our team truly enjoys creating memories and exceeding our guest expectations each and every day. We appreciate your business and hope that you will visit Le Meridien Delfina again soon.
Best Regards,
Stephen Sowards
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 13, 2014

Rooms are great the Ocean view rooms especially and Tim on reception was a legend and sorted us out.

Staff were all great especially some of the guys in the bar/restaurant would recommend to anyone just a short walk from the beach and pier in a great safe area.

Clean, comfy and nicely refurbished quirky rooms!

Room Tip: Ocean view
  • Stayed: June 2014, traveled as a couple
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1  Thank Jonathan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephenSowards, General Manager at Le Meridien Delfina Santa Monica, responded to this reviewResponded June 15, 2014

Dear Jonathan C,
Thank you for sharing your review on TripAdvisor. As a Senior Contributor, your expertise in reviews and attention to service details help us ensure our service delivery is outstanding and provide very important feedback. I will share your comments with Tim and recognize him accordingly with the restaurant gentlemen as well. We appreciate your business and hope you have a safe and wonderful 2014!
Best Regards,
Stephen Sowards
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 10, 2014

This hotel is located just a few blocks up from the beach and Santa Monica pier. The room was nice and the service was very good. I agree with other reviews on the limited parking, but I was lucky and found a parking space in their garage. I recommend this hotel.

  • Stayed: June 2014, traveled with family
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Thank B223
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephenSowards, General Manager at Le Meridien Delfina Santa Monica, responded to this reviewResponded June 12, 2014

Dear B223,
Thank you very much for providing the feedback about your recent stay at the hotel. It is very rewarding when guests make reference to using TripAdvisor prior reviews to make their choice for hotels within a market. Your comments about the staff and location are much appreciated and will be shared accordingly. We thank you for the business and hope to see you again soon at Le Meridien Delfina.
Best Regards,
Stephen Sowards
General Manager

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Reviewed June 8, 2014

In the heart of busy Santa Monica, sits this little gem of a hotel. I booked the room for my 21 year old daughter & I for a mother/daughter get-away. I was lucky enough to find a spot in the hotel's underground parking lot. Otherwise, you'll pay $32/day for valet. I used SPG Points to book the room. I was given a standard room on floor 7. Check- in was speedy. The room was clean and nicely appointed. We had two beds and a very small juliet balcony where I could see the ocean way off in the distance. Directly below our room was Santa Monica High School. I was tired and immediately took a bath. Upon exiting the bathroom, I found the vanity table across from the closet to be wet. The ceiling was leaking water! The ceiling tiles were wet and the plastic light panel was filing up with water. We were going downstairs to get a drink, so we stopped at the desk to alert them to the problem. Maintenance was called and we were given a new room on a different floor. We were given two free drink vouchers & a card for two free continential breakfasts. We moved to the 9th floor. The room was a little larger, and because it was on a higher floor we could see the ferris wheel at the Santa Monica Pier and a little more of the ocean. The room was a few feet more spacious and we were given a couple of extra coffee pods for the in-room espresso machine (no creamer is made available in the rooms- which I did not understand.)We had some cocktails in the downstairs bar/restaurant called Longitude. Drinks & appetizers were very nice. We enjoyed the taco sampler & a Caprese Salad. We slept soundly. We did not hear a peep from either side of our room, nor did we hear one door open or close. It was an exceptionally quiet hotel except for some street noise. In the morning, I ordered off of the room service menu. Apparently, I was supposed to get our complimentary breakfasts from downstairs, but that was not clarified to me. I was a little miffed that I was going to be charged $50 for their mistake, but the desk agreed to take off $36 for the cost of the two breakfasts, but not the delivery charge, etc. We checked out fairly early because we had a day planned in the city. Upon check out the desk clerk asked if our stay was satisfactory. My daughter mentioned the mix up re: the room service vs. downstairs counter breakfast. The clerk stated that he had heard about our leaky room and that he was very sorry that we were inconvenienced. He removed the charges that had been charged to us for the breakfast completely! He wiped away any/all negative feelings we had about the experience in an instant. i was not sure exactly where that leaking water was coming from...it could have been an overflowing toilet above us (yuck) or simply a pipe- it was not revealed to us! No one wants to walk away from a vacation with any negative feelings lingering. My daughter & I felt like we were treated exceptionally well and that the staff at the Delfina attempted to make our stay as comfortable and enjoyable as possible.

  • Stayed: May 2014, traveled with family
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Thank mombinni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephenSowards, General Manager at Le Meridien Delfina Santa Monica, responded to this reviewResponded June 10, 2014

Dear Mombinni,
Thank you very much for providing the quality and detailed review of your experience at the hotel. As a Senior Reviewer for TA, I am confirming that the leak has been fully repaired, providing your comments about the creamer with Housekeeping, and provided all of the other comments to my applicable team. Your loyalty as a Starwood Preferred Guest is our highest focus and we appreciate that you chose our hotel to enjoy a mom/daughter getaway. Please join us again as we enjoy creating special experiences for our guests. Thanks again for sharing the information and safe travels in 2014!
Best Regards,
Stephen Sowards
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Le Meridien Delfina Santa Monica

Address: 530 Pico Blvd, Santa Monica, CA 90405-1223 (Formerly Sheraton Delfina Santa Monica Hotel)
Phone Number:
Location: United States > California > Santa Monica > Santa Monica
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Santa Monica
#10 Romantic Hotel in Santa Monica
#10 Luxury Hotel in Santa Monica
#11 Business Hotel in Santa Monica
#11 Family Hotel in Santa Monica
Price Range: $325 - $573 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Le Meridien Delfina Santa Monica 4*
Number of rooms: 310
Official Description (provided by the hotel):
Perched four blocks above the Santa Monica shoreline, Le Meridien Delfina Santa Monica offers a superior access point to Los Angeles. Le Meridien Delfina Santa Monica is conveniently located just a few blocks from downtown Santa Monica's engaging collection of shops, entertainment and restaurants and less than eight miles from Los Angeles International Airport. The area's main leisure attractions include: Santa Monica Pier, Third Street Promenade, Getty Museum, Getty Villa and Venice Beach, are all within steps of Le Meridien Delfina Santa Monica. The guestrooms and suites have been thoughtfully redesigned and many offer private balconies with expansive views over the Pacific Ocean or the city skyline. The rooms and suites have a relaxed and sophisticated decor, and feature the amenities needed for modern life, including oversized desks and high-speed Internet access. All accommodations are 100% non-smoking, and offer Le Meridien Platform beds, in-room coffee makers and mini refrigerators. There is a guest amenity fee per night which includes: premium high speed wifi for unlimited amount of devices, four hour bicycle usage for any overnight guests, welcome drink upon arrival, daily newspaper, wellness classes offered 3x per week, Illy coffee offered in the lobby, guestroom, or Zest Kitchen (specialty coffees), local calls, and a house car service offering dropoffs and pickups within three miles of the hotel until 9PM daily. Complimentary valet parking for all overnight guests is included with 24 hour usage and unlimited access. ... more   less 
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Also Known As:
Sheraton Delfina Hotel Santa Monica
Sheraton Hotel Santa Monica
Sheraton Santa Monica
Santa Monica Sheraton
Sheraton Delfina Santa Monica

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