First the good: The customer service at this hotel was the best I have ever had. Everyone that worked there from the valets, to the restaurant, to the front desk was so nice and friendly to my family. Everything was done with a smile and a friendly attitude. Whoever does their hiring should be commended because the staff their made the stay great. The food was exceptionally good. The location was great and it had a really nice feel being so small.
Now the bad: My understanding is this is a converted old apartment complex and the shabby construction is obvious. The inside of the rooms are great and decorated very nice, the problem is the bones of the building. The walls are very thin and if you aren't on the top floor you will hear the people walking around above you. You will also hear them flushing their toilets, running the water in the sinks and taking a shower. If you are in a room next to the elevator it will sound like someone is running a drill in the wall every time the elevator moves. I'm really not trying to be picky, it really is LOUD, we actually thought the gym was above our room.
Overall, if you can get a top floor room that isn't next to an elevator then this is a very nice hotel, with a great staff and very good food. But if you can't, then there are simply too many good hotels in Santa Monica to put up with a noisy room given the price point.
- Official Description (provided by the hotel):
- Oceana Beach Club Hotel is luxury boutique hotel located in the premier residential neighborhood of north Santa Monica. With sweeping oceam views, spacious rooms and suites and coastal California cuisine at Tower 8, Oceana offers guests the quintessential coastal California experience. ... more less
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