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“Beware of bed bugs”
Review of Ocean Park Inn

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Ocean Park Inn
Ranked #34 of 36 Hotels in Santa Monica
Reviewed September 18, 2012

I stayed at the Ocean Park Inn this weekend and there were definitely bed bugs thriving in our room. We left as soon as we discovered this, informed the manager at the front desk, he claimed he had never heard this complaint. Clearly not true after reading more of the reviews this morning. I physically saw multiple living bed bugs as well as spots on the sheets indicating that they have been there for some time. Beware. It's bad enough to have them at the establishment, but to know that this is an existing problem and to not handle it, to lie about it, and choose not to offer any compensation is a shame. You are exposing your employees and your guests to the risk of infesting their own homes. I will be informing my friend who lives in the area to not recommend this inn to anyone else.

  • Stayed: September 2012
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3  Thank ARDenver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oceanparkinn, General Manager at Ocean Park Inn, responded to this reviewResponded September 20, 2012

I, as a general manger of Ocean Park inn apologized to this guest. We have different clerks at different time. We have 28 units and we are full almost every night. If we have infestation then we should get at least 20 complaints a day and more important we could not be in business by now. The bed bug is a big problem in U.S for last eight years and being carried by the tourists who are coming from overseas. We take it very serious if we find even one. We have a contract with a pest control company for prevention and control and elimination and it works. After this wonderful guest informed us we did inspect the room and fortunately there were not any nests found but never the less we immediately replaced the bed and carpet and fumigate the room and put the room out of commission for three nights.This problem mostly occurs in summer when we have hot weather and many many tourists and as you can see we had no complaints during the summer. Our priorities are to keep our guests safe, happy, and comfortable and we do any thing to achieve that.

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88 - 94 of 251 reviews

Reviewed September 5, 2012

I was very nervous after reading some of the reviews along with the low price we were paying but pleasantly surprised when we arrived! My husband and I stayed here for 3 nights. The room we chose had a full size bed and was in the front of the hotel by the road(a little cheaper than the back rooms). The room was clean!! The staff was great!! The noise that some reviews complained about isn't that bad. Yes, we could here some sounds of traffic but it certainly didn't keep us up at night. We walked to the beach (and everywhere else) everyday! About a 10-15 min walk to the beach, which was faster than trying to drive. Staying at a hotel any closer to the beach for 1 night is going to cost you as much as it cost us for 3 nights!! If you are looking for an affordable place to rest your head in a location near the beach, this is it!! *Couple of other tips: I also looked at the Santa Monica Motel before choosing the Ocean Park Inn-Do yourself a favor and choose the Ocean Park Inn-walked by the Motel and glad I didn't choose it!! Also, if your looking to have a couple drinks that dont cost an arm and a leg the Cock & Bull(I know the name throws you off a bit) is a nice local bar right down the road!!

Room Tip: Choosing A room in the back of the building will cut down traffic noise.
  • Stayed: August 2012, traveled as a couple
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3  Thank Stephanie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oceanparkinn, General Manager at Ocean Park Inn, responded to this reviewResponded September 19, 2012

We appreciate your nice comments. We are in the process of changing all the windows even though our windows are all new. The new windows will control the noise 60% to 70% better .Please post your comments and ideas that will help us to make Ocean park Inn better for your stay. Thank you.

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Reviewed August 7, 2012

The hotel is ok but not worth coming back to. It was not that close to Santa Monica beach as I thought i would be and the surroundings where the hotel is located is not very nice. Alot of traffic which made it hard to sleep since you had to have the windows opened because of the lack of A/C.

If you want a cheap place, relatively close to the beach it is ok. Especially if you don't mind noise from the traffic.

  • Stayed: July 2012, traveled as a couple
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Thank Miriam L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
resthavenmotel, General Manager at Ocean Park Inn, responded to this reviewResponded September 9, 2013

We are seven blocks from the beach and there is no hotel or a motel between us and the Ocean Avenue and the hotels on that Avenue are three times higher in price. They are luxury hotels and we do recommend if someone likes to pay that much then it is advisable to book a room there.
Thank you

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Reviewed June 28, 2012

Located on a busy road, this is a very noisy hotel. We had trouble sleeping due to traffic noise. Room is clean but very basic. Reasonably priced. Unless on a tight budget, stay elsewhere.

  • Stayed: June 2012
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Thank Lee973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 1, 2012

We appreciate any honest review. Our front units are close to traffic and during the day we have some noise. The back units are recommended for people who are very sensitive with noise.
Thank you.

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Reviewed June 26, 2012

The hotel is in a good location however, the bedroom is small, the bed is awful, the cleaning is really bad, there is no breakfast and the staff doesn't speak English properly. Althought I hated the hotel, I had already payed for it, so I stayed... To be worse, I had a reservation for five days but got there 2 days earlier.. I Asked if I could stay two more days and the front desk clerk said it would be ok! ( i would stay 7 days in total) but five days later, I had the room blocked because the reservation had expired in reason of a front desk clerk' mistake. The hotel had no vacancy Anymore so I had to pay for a expensive room for a new costumer that was supposed to stay in my room two days.. Even explaining the manager and even showing him the paper of my Internet reservation (booking.com) nobody gave my money back for the room.. In conclusiOn, I payed for my room and for another person... I'll never get back there!!

  • Stayed: June 2012
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1  Thank Lygiabernardes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded June 27, 2012

This dear guest had a reservation for 5 days from Booking.com and paid just for five nights. On the sixth day she left the hotel leaving all her belongings in the room and she did not even come to the office to pay for another two nights that she claimed she wanted. We were completely booked for that day and this dear guest did not even bother to call or contact the office and she came back almost 10:00 in the evening. We still did accommodate her and now she is unhappy. If the room was not clean and bed was not good why did she still wanted two more nights then. Thank you!

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Reviewed June 18, 2012 via mobile

The rooms are decent. No elevator. No parking fee. Close to Santa Monica and Venice. Great Price! Would stay again.

  • Stayed: June 2012
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Thank Jetkay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded June 27, 2012

Thank you for staying with us. Looking forward to see you again.

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Reviewed June 12, 2012

This hotel has bed bugs, I was eaten alive! I left at 4 am, and asked for my money back, I told him he had bed bugs and he smiled! Then just ignored me when I said I wanted my money back! This was the first night in California. The sheets are dirty, with hairs on them, the hotel has NO AC. at all! Carpets are stained, and smells like B.O. This hotel needs to be shut down. After being bitten in the middle of the night, I had to clean all my clothes, suitcase so I would not carry the bugs back with me. I had bites all over my legs, and scratched for days. I caught one of the bugs, and popped it, blood came out of it! Was horrible. Please do not stay here I am warning you, you will be very displeased.

Room Tip: Do not stay in any room!
  • Stayed: May 2012, traveled on business
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2  Thank Nikki C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oceanparkinn, General Manager at Ocean Park Inn, responded to this reviewResponded June 14, 2012

We are very sorry that our guest for one reason or another did not like our place and asked for refund after using the room for the entire night. After she made her claim for bugs, the night clerk went into the room with her and found no trace of any kind of bugs whatsoever. Every single day there are at least 55 people check in or check out of our hotel and we do our best to keep them happy and keep the place clean and free of any kind of bugs. Thank you!

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Additional Information about Ocean Park Inn

Address: 2452 Lincoln Blvd, Santa Monica, CA 90405
Location: United States > California > Santa Monica > Santa Monica
Amenities:
Beach Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
#19 On the Beach Hotel in Santa Monica
Price Range: $126 - $179 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ocean Park Inn 3*
Number of rooms: 29
Official Description (provided by the hotel):
Enjoy a relaxed beach attitude and total comfort in Ocean Park Inn. We are located in the beautiful city of Santa Monica, only 7 short blocks away from the beach and minutes from Santa Monica Pier, 3rd St Promenade, Santa Monica Civic Center, Venice Beach, Malibu Beach, Fishermans Wharf, Getty Museum, UCLA, Beverly Hills, Los Angeles International Airport, Marina del Rey, Hollywood, Universal Studio, Magic Mountain, Disneyland and Knotts Berry Farm. ... more   less 
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Also Known As:
Ocean Park Hotel Santa Monica
Park Inn Santa Monica
Park Inn Ocean

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