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“What a lovely place to stay”

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Hotel Shangri-La Santa Monica
Ranked #20 of 36 Hotels in Santa Monica
Melbourne, Australia
Level 5 Contributor
52 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“What a lovely place to stay”
Reviewed March 12, 2011

Much better spot than downtown to stay. We used the very cheap and reliable bus system to travel around. Lovely laid back hotel in art deco style. Rooms small but the most comfortable bed I have ever slept in. Thanks to Karl and his lovely staff for a wonderful stay.

  • Stayed March 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fiona1102
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephan M, Manager at Hotel Shangri-La Santa Monica, responded to this review, July 25, 2016
Dear Tripadvisor Member,

Thank you for reviewing our hotel, we have been permanently improving since your last visit and would be glad to welcome you again in Santa Monica. As you can see with the latest feedback from other Tripadvisor Members, you will not be disappointed by our outstanding Guest services and all the amenities of our Shangri-La property, do not hesitate to contact us if there is anything we can do for you.

We hope to welcome you very soon.

Sincerely,

Stephan M
Director of Operation.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,126 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
London, United Kingdom
1 review
Reviewed March 10, 2011

I'm very happy to recommend the Shangri-La. I arrived earlyish in the morning but they still managed to find me a room, which was quiet (as I requested) clean, comfortable and full of nice touches like a proper huge bath and free wifi. The beach is just across the road and the shops are just round the corner. Staff friendly and helpful without that ghastly obsequiousness you sometimes find in American hotels. Nice pool and jacuzzi in courtyard area, good bar. I'd definitely stay there again.

  • Stayed March 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jonlondonuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephan M, Manager at Hotel Shangri-La Santa Monica, responded to this review, July 25, 2016
Dear Tripadvisor Member,

Thank you for reviewing our hotel, we have been permanently improving since your last visit and would be glad to welcome you again in Santa Monica. As you can see with the latest feedback from other Tripadvisor Members, you will not be disappointed by our outstanding Guest services and all the amenities of our Shangri-La property, do not hesitate to contact us if there is anything we can do for you.

We hope to welcome you very soon.

Sincerely,

Stephan M
Director of Operation.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level 5 Contributor
56 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 148 helpful votes
Reviewed February 24, 2011

The Shangri La is a nice hotel with a cool retro vibe to it and a great outdoor pool/ lounge area. The rooms are spacious enough and the location is perfect for walking around Santa Monica. As others have mentioned though, with the location, comes a lot of traffic noise. I'm a NY-er so very used to this, but I'm sure for others it can be quite jarring.

The main issue I had with the room was the smell. The first room we were given on the 4th floor smelled strongly like new furniture/renovation -- basically the toxic smell that recently treated shalaqued furniture smells like. We asked to be moved b/c the smell was overpowering, only to be shown 2 more rooms with the same smell! Finally, there was a room on the 3rd floor that was a bit smaller but smelled much less and since we arrived late at night, we capitulated and took it. I honestly am not sure how other guests can ignore such a toxic odor, but I guess some people don't mind.

We kept our window open much of the time (not great b/c of the noise) and only noticed the smell when we came back to the room. Because of this, I really can't give the hotel a higher rating than 3 stars.

  • Stayed December 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank katgut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephan M, Manager at Hotel Shangri-La Santa Monica, responded to this review, July 25, 2016
Dear Tripadvisor Member,

Thank you for reviewing our hotel, we have been permanently improving since your last visit and would be glad to welcome you again in Santa Monica. As you can see with the latest feedback from other Tripadvisor Members, you will not be disappointed by our outstanding Guest services and all the amenities of our Shangri-La property, do not hesitate to contact us if there is anything we can do for you.

We hope to welcome you very soon.

Sincerely,

Stephan M
Director of Operation.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 24, 2011

Overall, the hotel was nice and had a very young, hip crowd. It is not as nice as it looks on the website. For example, we had no clue that the hotel was more motel style in that the rooms were accessed only by an outside hallway, which was a shame because we had bad weather when we were in town (rainy and cold).

The rooms were a really great size for a family as well. HOWEVER, we were a family of four, with two young children under 6 years old - traveling across country at night. I indicated this when I made my reservation and specifically requested the one bedroom suite with a pullout couch. When we arrived at the hotel at 11:00 pm (2:00 am our time), we were disappointed to discover that they gave away all the one bedroom suites with pullout couches. While the manager was apologetic, he seemed kind of clueless and not really willing to take responsibility. He didn't offer to discount our hotel rate or anything. Nor did anyone follow up with us the next day to see if we wanted to stay in our room or move. I felt like they didn't care that my son had to sleep on a couch when I paid and expected for him to sleep on a pullout bed. Not worth the money for that.

  • Stayed February 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jbuchsbaum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephan M, Manager at Hotel Shangri-La Santa Monica, responded to this review, July 25, 2016
Dear Tripadvisor Member,

Thank you for reviewing our hotel, we have been permanently improving since your last visit and would be glad to welcome you again in Santa Monica. As you can see with the latest feedback from other Tripadvisor Members, you will not be disappointed by our outstanding Guest services and all the amenities of our Shangri-La property, do not hesitate to contact us if there is anything we can do for you.

We hope to welcome you very soon.

Sincerely,

Stephan M
Director of Operation.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 5 Contributor
90 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed February 23, 2011

The hotel has great location, parking is ripoff so pick the parkade across the street or a block up. we had a suite on ground floor which was next to parking valet but wasnt to bad. Hotel found out i had a sick wife and gave us the same room 3 nights straight although this wasnt easy as they were fully booked. bar gave her free tea and honey ( otherwise 4 bucks ) and it was appreciated.... We had kitchen but no equipment, or coffee maker. ( come on guys ) food was good, pool area and pool experience on our one warm day was awesome and priceless with my 10 year old... I was extemelly happy with the room for the price and enjoyed our stay in the hotel.. great food within a few blocks and shopping plaza just up the road... U dont need a car to stay at this hotel... loved the free internet, tv station secection was good and bed was great... all in all great value comparitevelly speaking.

  • Stayed February 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Johannes K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephan M, Manager at Hotel Shangri-La Santa Monica, responded to this review, July 25, 2016
Dear Tripadvisor Member,

Thank you for reviewing our hotel, we have been permanently improving since your last visit and would be glad to welcome you again in Santa Monica. As you can see with the latest feedback from other Tripadvisor Members, you will not be disappointed by our outstanding Guest services and all the amenities of our Shangri-La property, do not hesitate to contact us if there is anything we can do for you.

We hope to welcome you very soon.

Sincerely,

Stephan M
Director of Operation.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fountain Valley, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 17, 2011

Pros- location, downtown-so can be noisy but good for walking to the beach and promenade. Staff-friendly and service was fast. Nice poolside with fire pit-didn't use it. No private party at pool so was pretty deserted.
Cons- sheets had so much starch they felt like a tablecloth! No ice machine-bell boy brings a very SMALL bucket when asked-service was fast though. Room 511 was tiny and overlooked a parking lot on Arizona St. Was told that's the type of room that was available for the price-which wasn't cheap-I booked it through the hotel!! No coffee machine. No robes. Wood floors in rooms so very noisy when people came in at night, especially the girls with high heels!!! Valet charge expensive-but it's the same with all hotels. Use parking lot on 2nd street. There are no blinds on the bathroom window and there is see-through glass in the bathroom walls so although there are black out curtains in the bedroom, you still have to deal with the bright light from the bathroom!!! Didn't understand this!! Okay hotel if you want to party in Santa Monica, don't use this hotel if it's a romantic weekend!!

  • Stayed February 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FountainValley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephan M, Manager at Hotel Shangri-La Santa Monica, responded to this review, July 25, 2016
Dear Tripadvisor Member,

Thank you for reviewing our hotel, we have been permanently improving since your last visit and would be glad to welcome you again in Santa Monica. As you can see with the latest feedback from other Tripadvisor Members, you will not be disappointed by our outstanding Guest services and all the amenities of our Shangri-La property, do not hesitate to contact us if there is anything we can do for you.

We hope to welcome you very soon.

Sincerely,

Stephan M
Director of Operation.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albuquerque, New Mexico
Level 3 Contributor
11 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed February 14, 2011

This place looks great on line but, when you arrive the deluxe ocean view room is so small the King size bed is less than 2 feet from the dresser drawers. The bath tub / shower is about 3.5 feet above the floor but they provide a step stool for access. The water splashes on the top surface of the tub and drains onto the floor creating a slip hazard. We left after the first night and upon check out the clerk did not want to honor the quoted price. Furthermore the parking rate of $33.00 daily is way too much and they don't inform you that public parking is within walking distance for $6.00 daily.
I will say the view from our room was wonderful. That was all that was wonderful.

  • Stayed February 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank travelhappy2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephan M, Manager at Hotel Shangri-La Santa Monica, responded to this review, July 25, 2016
Dear Tripadvisor Member,

Thank you for reviewing our hotel, we have been permanently improving since your last visit and would be glad to welcome you again in Santa Monica. As you can see with the latest feedback from other Tripadvisor Members, you will not be disappointed by our outstanding Guest services and all the amenities of our Shangri-La property, do not hesitate to contact us if there is anything we can do for you.

We hope to welcome you very soon.

Sincerely,

Stephan M
Director of Operation.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Shangri-La Santa Monica

Property: Hotel Shangri-La Santa Monica
Address: 1301 Ocean Avenue, Santa Monica, CA 90401
Location: United States > California > Santa Monica > Santa Monica
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Family Hotel in Santa Monica
#12 Luxury Hotel in Santa Monica
#12 On the Beach Hotel in Santa Monica
#14 Romantic Hotel in Santa Monica
#16 Business Hotel in Santa Monica
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Hotel Shangri-La Santa Monica 4*
Number of rooms: 71
Official Description (provided by the hotel):
Overlooking the Pacific since 1939, Hotel Shangri-La is a dramatic beacon of Art Deco beauty, Hollywood allure, and Los Angeles history. Perched on a high bluff, mere steps from the beach, this timeless Santa Monica boutique hotel has undergone a meticulous $30 million redesign -- promising you an idyllic haven of rejuvenation. ... more   less 
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Also Known As:
Hotel Shangri La Santa Monica

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