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“Major Disappointment” 1 of 5 bubbles
Review of Hotel Shangri-La Santa Monica

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Hotel Shangri-La Santa Monica
Ranked #19 of 36 Hotels in Santa Monica
Certificate of Excellence
Albuquerque, New Mexico
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Major Disappointment”
1 of 5 bubbles Reviewed February 14, 2011

This place looks great on line but, when you arrive the deluxe ocean view room is so small the King size bed is less than 2 feet from the dresser drawers. The bath tub / shower is about 3.5 feet above the floor but they provide a step stool for access. The water splashes on the top surface of the tub and drains onto the floor creating a slip hazard. We left after the first night and upon check out the clerk did not want to honor the quoted price. Furthermore the parking rate of $33.00 daily is way too much and they don't inform you that public parking is within walking distance for $6.00 daily.
I will say the view from our room was wonderful. That was all that was wonderful.

  • Stayed February 2011, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank travelhappy2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephan M, Manager at Hotel Shangri-La Santa Monica, responded to this review, July 25, 2016
Dear Tripadvisor Member,

Thank you for reviewing our hotel, we have been permanently improving since your last visit and would be glad to welcome you again in Santa Monica. As you can see with the latest feedback from other Tripadvisor Members, you will not be disappointed by our outstanding Guest services and all the amenities of our Shangri-La property, do not hesitate to contact us if there is anything we can do for you.

We hope to welcome you very soon.

Sincerely,

Stephan M
Director of Operation.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,023 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
San Francisco, California
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed February 11, 2011

We recently spent 6 nights at The Shangri-La after debating over choosing a couple of similar type properties nearby. We were certainly not disappointed with eight the pricing or the weather given the time of year.

Our room type I believe was a deluxe ocean view king on the 3rd floor. Amazing ocean views spanned from The Santa Monica Pier to Malibu. Not bad. The function of the rooms was a bit quirky however. We had issues with both the lighting operation (which runs on a complicated EQ type board) in the front closet means none of the individual switches turn lights on or off. The thermostat nearly as complicated, we could never seem to get it adjusted to an appropriate temperature. A simple up/down set of buttons would've been nice. Some of the construction around the bathroom gave to a bit of discomfort as well, namely a lack of privacy via a few glass panels, meant to be one way mirror and funky big door which swings inward to nearly the sink.

These things aside (which we did get used to) the hotel hit the mark for our expectations. A taste of luxury. The pool, lounge, and rooftop suite we all great. The hotel staff was very helpful with our bags, valet, and concierge services. And the location is stellar. Walk right across the street for the beach and parkway or one block up for the 3rd St. Promenade.

The only other thing I could add is maybe that the restaurant services needs a little help. The service was a bit off/slow and food could be stepped up a notch given the amazing choices nearby.

I would recommend The Hotel Shangri-La to anyone looking for a little, not a lot, of Lux in Santa Monica.

  • Stayed February 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank BCoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephan M, Manager at Hotel Shangri-La Santa Monica, responded to this review, July 25, 2016
Dear Tripadvisor Member,

Thank you for reviewing our hotel, we have been permanently improving since your last visit and would be glad to welcome you again in Santa Monica. As you can see with the latest feedback from other Tripadvisor Members, you will not be disappointed by our outstanding Guest services and all the amenities of our Shangri-La property, do not hesitate to contact us if there is anything we can do for you.

We hope to welcome you very soon.

Sincerely,

Stephan M
Director of Operation.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed February 6, 2011

Does not cater to mid or upper level business traveler. No newspapers on the property. Only one computer offered (open location in high traffic lobby area, stiff usage charges). Indifferent staff (except for nervous, sweating bellhop) without much training. Restaurant run by kids with no expenience at customer service. Do not accept valet parking at $33 per day, since public garage around the block $9 per day.

  • Stayed February 2011, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank jimmywd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephan M, Manager at Hotel Shangri-La Santa Monica, responded to this review, July 25, 2016
Dear Tripadvisor Member,

Thank you for reviewing our hotel, we have been permanently improving since your last visit and would be glad to welcome you again in Santa Monica. As you can see with the latest feedback from other Tripadvisor Members, you will not be disappointed by our outstanding Guest services and all the amenities of our Shangri-La property, do not hesitate to contact us if there is anything we can do for you.

We hope to welcome you very soon.

Sincerely,

Stephan M
Director of Operation.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oakland, California
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed February 2, 2011

How I went from a standard room (on sale) to an upgrade to a two bedroom suite with oceanview, I will never know but I thank the gods! Great beds and linens, bathroom amenities, Frette robes, and an amazing tub. Stylish everything. Breakfast in the courtyard was lovely, sunset at the rooftop bar was icing on the cake. Only slight snag was no coffee in the suite (quicky remedied poolside) and staff not knowing how a business traveler could print documents, but they solved that. Only minibar I've ever encountered that included both condoms and lube (hey, if you need it, the Shangri-La's got you covered!).

  • Stayed January 2011, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank schiller60610
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephan M, Manager at Hotel Shangri-La Santa Monica, responded to this review, July 25, 2016
Dear Tripadvisor Member,

Thank you for reviewing our hotel, we have been permanently improving since your last visit and would be glad to welcome you again in Santa Monica. As you can see with the latest feedback from other Tripadvisor Members, you will not be disappointed by our outstanding Guest services and all the amenities of our Shangri-La property, do not hesitate to contact us if there is anything we can do for you.

We hope to welcome you very soon.

Sincerely,

Stephan M
Director of Operation.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buffalo, New York
1 review
5 of 5 bubbles Reviewed January 31, 2011

This hotel is conveniently located in Santa Monica. Close to beaches, shopping, restaurants, etc. It has a very cool vibe but isn't pretentious at all. The rooftop bar was a great place to have a drink and watch the sun set after a long day. The room was average size but had an ocean view. Not a typical cookie cutter business class hotel room- this had real character. I was travelling on business and I wish I had more time to enjoy the pool area. Again- very cool. I would love to return with my wife for a visit. If I had to find a criticism- the best I could come up with was that the shower was not as hot as I would have liked. It was acceptable but I couldn't figure out how to make it hotter.

  • Stayed January 2011, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Rico3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephan M, Manager at Hotel Shangri-La Santa Monica, responded to this review, July 25, 2016
Dear Tripadvisor Member,

Thank you for reviewing our hotel, we have been permanently improving since your last visit and would be glad to welcome you again in Santa Monica. As you can see with the latest feedback from other Tripadvisor Members, you will not be disappointed by our outstanding Guest services and all the amenities of our Shangri-La property, do not hesitate to contact us if there is anything we can do for you.

We hope to welcome you very soon.

Sincerely,

Stephan M
Director of Operation.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed January 27, 2011

Great get away from Chicago weather, fairly close to LAX. Lots to do within 3 blocks of hotel. Great Deco decor, you can hear the surf from open widows at night, friendly staff, plan to go back.

  • Stayed January 2011, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JKP_SEPtravellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephan M, Manager at Hotel Shangri-La Santa Monica, responded to this review, July 25, 2016
Dear Tripadvisor Member,

Thank you for reviewing our hotel, we have been permanently improving since your last visit and would be glad to welcome you again in Santa Monica. As you can see with the latest feedback from other Tripadvisor Members, you will not be disappointed by our outstanding Guest services and all the amenities of our Shangri-La property, do not hesitate to contact us if there is anything we can do for you.

We hope to welcome you very soon.

Sincerely,

Stephan M
Director of Operation.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
4 of 5 bubbles Reviewed January 24, 2011

The Hotel Shangri-La is a great value with a perfect location. The staff was exceedingly helpful. That said, our first night was a little loud. We stayed in room 200 which was very noisy given that it's right above the traffic on Ocean Avenue. The following morning, the staff kindly moved us to room 400 which is just two floors above, but much quieter. Once my family left I changed to room 201 which was also very nice but the carpeting was dirty which was a turn off. As far as hotels in Santa Monica go, this is a great hotel at a great value with few flaws. Other features worth mentioning are the roof top bar for amazing sunsets, their beautiful pool facility and a modest, but well equipt gym. Definitely check online for deals! The online room rate was far cheaper than the rate I was quoted when I called directly.

  • Stayed January 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank CKB123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephan M, Manager at Hotel Shangri-La Santa Monica, responded to this review, July 25, 2016
Dear Tripadvisor Member,

Thank you for reviewing our hotel, we have been permanently improving since your last visit and would be glad to welcome you again in Santa Monica. As you can see with the latest feedback from other Tripadvisor Members, you will not be disappointed by our outstanding Guest services and all the amenities of our Shangri-La property, do not hesitate to contact us if there is anything we can do for you.

We hope to welcome you very soon.

Sincerely,

Stephan M
Director of Operation.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Shangri-La Santa Monica

Property: Hotel Shangri-La Santa Monica
Address: 1301 Ocean Avenue, Santa Monica, CA 90401
Location: United States > California > Santa Monica > Santa Monica
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Family Hotel in Santa Monica
#11 Luxury Hotel in Santa Monica
#12 On the Beach Hotel in Santa Monica
#14 Romantic Hotel in Santa Monica
#16 Business Hotel in Santa Monica
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Hotel Shangri-La Santa Monica 4*
Number of rooms: 71
Official Description (provided by the hotel):
Overlooking the Pacific since 1939, Hotel Shangri-La is a dramatic beacon of Art Deco beauty, Hollywood allure, and Los Angeles history. Perched on a high bluff, mere steps from the beach, this timeless Santa Monica boutique hotel has undergone a meticulous $30 million redesign -- promising you an idyllic haven of rejuvenation. ... more   less 
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Also Known As:
Hotel Shangri La Santa Monica

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