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Hotel Shangri-La Santa Monica
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Reviews (1,248)
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All reviewsrooftop barart decopool areatwo bedroom suitefull kitchenocean viewperfect locationour honeymoonvalet parkingfarmers marketocean avenuethird street promenadelos angelesvenice beachpierconciergebathtub
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987 - 992 of 1,248 reviews
Reviewed February 6, 2011

Does not cater to mid or upper level business traveler. No newspapers on the property. Only one computer offered (open location in high traffic lobby area, stiff usage charges). Indifferent staff (except for nervous, sweating bellhop) without much training. Restaurant run by kids with no expenience at customer service. Do not accept valet parking at $33 per day, since public garage around the block $9 per day.

  • Stayed: February 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank jimmywd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephan M, Manager at Hotel Shangri-La Santa Monica, responded to this reviewResponded July 25, 2016

Dear Tripadvisor Member,

Thank you for reviewing our hotel, we have been permanently improving since your last visit and would be glad to welcome you again in Santa Monica. As you can see with the latest feedback from other Tripadvisor Members, you will not be disappointed by our outstanding Guest services and all the amenities of our Shangri-La property, do not hesitate to contact us if there is anything we can do for you.

We hope to welcome you very soon.

Sincerely,

Stephan M
Director of Operation.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 2, 2011

How I went from a standard room (on sale) to an upgrade to a two bedroom suite with oceanview, I will never know but I thank the gods! Great beds and linens, bathroom amenities, Frette robes, and an amazing tub. Stylish everything. Breakfast in the courtyard was lovely, sunset at the rooftop bar was icing on the cake. Only slight snag was no coffee in the suite (quicky remedied poolside) and staff not knowing how a business traveler could print documents, but they solved that. Only minibar I've ever encountered that included both condoms and lube (hey, if you need it, the Shangri-La's got you covered!).

  • Stayed: January 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank schiller60610
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephan M, Manager at Hotel Shangri-La Santa Monica, responded to this reviewResponded July 25, 2016

Dear Tripadvisor Member,

Thank you for reviewing our hotel, we have been permanently improving since your last visit and would be glad to welcome you again in Santa Monica. As you can see with the latest feedback from other Tripadvisor Members, you will not be disappointed by our outstanding Guest services and all the amenities of our Shangri-La property, do not hesitate to contact us if there is anything we can do for you.

We hope to welcome you very soon.

Sincerely,

Stephan M
Director of Operation.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 31, 2011

This hotel is conveniently located in Santa Monica. Close to beaches, shopping, restaurants, etc. It has a very cool vibe but isn't pretentious at all. The rooftop bar was a great place to have a drink and watch the sun set after a long day. The room was average size but had an ocean view. Not a typical cookie cutter business class hotel room- this had real character. I was travelling on business and I wish I had more time to enjoy the pool area. Again- very cool. I would love to return with my wife for a visit. If I had to find a criticism- the best I could come up with was that the shower was not as hot as I would have liked. It was acceptable but I couldn't figure out how to make it hotter.

  • Stayed: January 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Rico3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephan M, Manager at Hotel Shangri-La Santa Monica, responded to this reviewResponded July 25, 2016

Dear Tripadvisor Member,

Thank you for reviewing our hotel, we have been permanently improving since your last visit and would be glad to welcome you again in Santa Monica. As you can see with the latest feedback from other Tripadvisor Members, you will not be disappointed by our outstanding Guest services and all the amenities of our Shangri-La property, do not hesitate to contact us if there is anything we can do for you.

We hope to welcome you very soon.

Sincerely,

Stephan M
Director of Operation.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 27, 2011

Great get away from Chicago weather, fairly close to LAX. Lots to do within 3 blocks of hotel. Great Deco decor, you can hear the surf from open widows at night, friendly staff, plan to go back.

  • Stayed: January 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank JKP_SEPtravellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephan M, Manager at Hotel Shangri-La Santa Monica, responded to this reviewResponded July 25, 2016

Dear Tripadvisor Member,

Thank you for reviewing our hotel, we have been permanently improving since your last visit and would be glad to welcome you again in Santa Monica. As you can see with the latest feedback from other Tripadvisor Members, you will not be disappointed by our outstanding Guest services and all the amenities of our Shangri-La property, do not hesitate to contact us if there is anything we can do for you.

We hope to welcome you very soon.

Sincerely,

Stephan M
Director of Operation.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 24, 2011

The Hotel Shangri-La is a great value with a perfect location. The staff was exceedingly helpful. That said, our first night was a little loud. We stayed in room 200 which was very noisy given that it's right above the traffic on Ocean Avenue. The following morning, the staff kindly moved us to room 400 which is just two floors above, but much quieter. Once my family left I changed to room 201 which was also very nice but the carpeting was dirty which was a turn off. As far as hotels in Santa Monica go, this is a great hotel at a great value with few flaws. Other features worth mentioning are the roof top bar for amazing sunsets, their beautiful pool facility and a modest, but well equipt gym. Definitely check online for deals! The online room rate was far cheaper than the rate I was quoted when I called directly.

  • Stayed: January 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank CKB123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephan M, Manager at Hotel Shangri-La Santa Monica, responded to this reviewResponded July 25, 2016

Dear Tripadvisor Member,

Thank you for reviewing our hotel, we have been permanently improving since your last visit and would be glad to welcome you again in Santa Monica. As you can see with the latest feedback from other Tripadvisor Members, you will not be disappointed by our outstanding Guest services and all the amenities of our Shangri-La property, do not hesitate to contact us if there is anything we can do for you.

We hope to welcome you very soon.

Sincerely,

Stephan M
Director of Operation.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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