Even before we got there my interactions with staff on the phone were not good. Upon arrival we were not greeted or helped with luggage, the lobby is down the street with no drive thru turn around for picking up or dropping off. It took us over an hour to check in and check out.The location is deceiving the beach is not as close as it looks, its quite a hike. The hotel is unkept, the dining room is very tattered and the food was ok. The manager was rude and unhelpful and it was extremly unprofessional in front of our guest from out of the country. Overall we should have checked out and gone somewhere else but didnt because our stay was only three days, to save the vacation for our guest we should have listened to the review and not stayed here. They could take lessons from the Avalon a true boutique experience.
- Official Description (provided by the hotel):
- Overlooking the Pacific since 1939, Hotel Shangri-La is a dramatic beacon of Art Deco beauty, Hollywood allure, and Los Angeles history. Perched on a high bluff, mere steps from the beach, this timeless Santa Monica boutique hotel has undergone a meticulous $30 million redesign -- promising you an idyllic haven of rejuvenation. ... more less
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- Also Known As:
- Hotel Shangri La Santa Monica