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“Shangri-La Santa Monica -retro art deco hotel”

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Hotel Shangri-La Santa Monica
Ranked #19 of 36 Hotels in Santa Monica
Certificate of Excellence
Spalding, United Kingdom
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Shangri-La Santa Monica -retro art deco hotel”
4 of 5 bubbles Reviewed April 3, 2013

Stayed for 3 nights with an ocean view room. Although the rooms were small, they were well fitted, clean and lovely beds. The view straight to the ocean is beautiful (although the morning fog took time to clear) The front of house staff were great, the restaurant staff attentive and whilst the pool area is small it is perfectly formed! The hotel is within walking distance of the beach the pier and the 3rd Avenue shopping district. Thouroughly recommend the hotel.

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Puddingmix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew M, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review, April 9, 2013
Hello Puddingmix -

Thank you for your review! We enjoyed having you and look forward to welcoming you back soon.

Sincerely,
Matthew
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,049 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (228)
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Adelaide, Australia
Level Contributor
31 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 bubbles Reviewed April 2, 2013

My fiancée and I stayed here for our last night in the USA before flying back to Sydney.

Staff were welcoming and the building is quite attractive. We tested the pool and it was very relaxing. Bar service to the pool area was also a nice touch.

The Rooftop bar made for a magnificent sunset viewing platform, however I'd suggest getting up there early, as the bar is open to the general public, and we were unable to get a chair.

The bed was comfortable and the room was well presented. However, the giant bath shower must cause problems for older people, I'm over 6ft tall and even I had to climb to get in. I would suggest that the clear glass panels at the bottom of the bathroom wall be covered up, or frosted. If you're on the toilet, anyone at chair height in the room can see you - I had to use the hotel's public toilet for some privacy. Not good.

This hotel can be pricey, but it is in a fantastic location, only a minutes walk to the beach or local shopping precinct.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank MartiniBender
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew M, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review, April 9, 2013
Hello MartiniBender -

Thank you for staying with us at the Hotel Shangrila! We enjoyed having you as our guest.

I regret that you had issues with our bathrooms. Some of our rooms have walk-in showers - on your next visit we will be happy to accommodate your request for one of these rooms or suites.

Thank you again. We look forward to welcoming you back!
Matthew
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Middleton, Wisconsin
2 reviews
2 of 5 bubbles Reviewed April 1, 2013

Disappointed at stay. Hotel staff not all that helpful or friendly. Asked for a safety pin and they could not provide one. Bath/ shower was only accessible by using a stepstool to get in a very deep tub. Safety risk - not sure how they get away with this. No ventilation in room or bath. Old windows in tub shower covered with partial plastic shower curtain. Really???
Window was cracked. Rug was dirty. Room was small. Wallpaper ripped, furnishing worn. Tired look in general. Last remodeled 5+ years ago and it shows. Noisy from roof top bar- but we were warned about that on other reviews. Great location and oceanfront view, but not up to snuff for this high priced hotel.

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank madcojo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew M, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review, April 9, 2013
Dear madcojo -

Thank you for staying with us. We regret that you did not enjoy the hotel and your comments have been noted.

Please feel free to contact me directly as I will be happy to personally assist you with your reservation. We do hope you give us another chance!!

Sincerely,
Matthew
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed March 28, 2013

We really enjoyed our stay at the Shangri La. We couldn't ask for a better location right on the beach and 1 block from fantastic shopping! The room was clean, beds were really comfortable and staff were friendly. We would stay again and recommend this hotel to family and friends.

Room Tip: Choose a large corner suite, we found we were a little too cramped in a standard room.
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kelsey T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew M, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review, April 9, 2013
Hello KelseyT -

So glad you enjoyed the hotel and our amazing location!

We look forward to welcoming you back very soon.

Sincerely,
Matthew
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, MA
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed March 28, 2013

My boyfriend and I stayed at the Hotel Shangrila on 10/20/12 for one night. The room was very nice and clean. I found the decor to be very modern and fit the boutique feel of the hotel. The hardwood floors were a nice change from carpet. Our room was an ocean view, which would have been beautiful but it was overcast, obviously not the hotel's fault.
We had a king bed which was very comfortable and had plenty of pillows for the two of us. We had plenty of towels and toiletries. I used the in-room hair dryer which was great to have. Accessing the free wifi was easy as well.
We were able to walk to the pier which wasn't too far and we were in close proximety to surrounding restaurants and shops.
If you are concerned about privacy within the bathroom there may be a slight issue as there are only frosted windows between the bathroom and main area of the room. The tub was a little high, we didn't have an issue but shorter people might, though they did have a stool available in the bathroom.
We did head up to the roof bar, which was really a neat venue that had really nice views. It wasn't really our style of place to hang out but it was great that we were able to bring our drinks to our room (a perk of staying at the hotel).
We had breakfast the next morning in the hotel's restaurant. The food was good, a little pricey but we were on vacation and I expect this. We also were taking a tour that morning and they were able to accomodate us so we were not late. Also the complimentary coffee, with to-go cups in the lobby in the morning was great to take with us.
One thing I thought was fantastic was that we were able to leave our car at the hotel while we did our tour, even though we had checked out of our room. It really saved us the aggrevation of finding parking before we went on our tour. I don't know if they do this regularly or if we lucked out because it was a Sunday and not super busy but it really was a great feature for us.
We would definitely stay here again. Hopefully next time the weather will be better and we can stay a little longer.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sara0721
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew M, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review, April 9, 2013
Hello sara0721-

We are happy you enjoyed your vacation in Santa Monica and at the Hotel Shangrila! Our pleasure having you with us.

We hope you return soon and enjoy more of what Santa Monica has to offer! We look forward to your return visit.

Sincerely,
Matthew
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
59 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 bubbles Reviewed March 27, 2013

Too many disappointments for me with this hotel.
Outside walk to get to room..
Shower curtains.....
Bath based shower....
Odd lift arrangements....
Old style textured bathroom windows....
No appropriate drop off pick up vehicle area.....
Basically an old building - that just doesn't support the Shangri La name.
Very expensive given its great location understandable.
But the experience doesn't fit the cost.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GourmetStyle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew M, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review, April 9, 2013
Hello Gourmetstyle -

Thank you for staying with us at the Hotel Shangrila.

I regret that you did not enjoy the historic features of the hotel and her art deco design. We do hope you reconsider the next time you are in Santa Monica. If not, we wish you all the best and safe travels!

Sincerely,
Matthew
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sacramento, California
Level Contributor
60 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed March 25, 2013

We stayed here for one night during the weekend of March 16, 2013. The hotel is in a great location. It is walking distance to the beach, many restaurants and shops. The only negative we experienced was the size of the room. It was one of the smallest I've ever stayed in. If we were to have stayed for more than one or two nights, I think the size of the room would have become a problem. The staff was wonderful. I would not mind staying here again.

Room Tip: If you are going to stay for more than one or two nights, tell them you have heard the rooms tend to...
See more room tips
  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Reg D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew M, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review, April 9, 2013
Hello Reg D

We appreciate your business! Thank you for staying with us at the Hotel Shangrila.

The next time you are in Santa Monica please consider booking one of our spacious suites..especially if you are planning to stay for several nights!

Safe travels to you ...see you soon,
Matthew
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Shangri-La Santa Monica

Property: Hotel Shangri-La Santa Monica
Address: 1301 Ocean Avenue, Santa Monica, CA 90401
Location: United States > California > Santa Monica > Santa Monica
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Family Hotel in Santa Monica
#11 Luxury Hotel in Santa Monica
#12 On the Beach Hotel in Santa Monica
#14 Romantic Hotel in Santa Monica
#16 Business Hotel in Santa Monica
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Hotel Shangri-La Santa Monica 4*
Number of rooms: 71
Official Description (provided by the hotel):
Overlooking the Pacific since 1939, Hotel Shangri-La is a dramatic beacon of Art Deco beauty, Hollywood allure, and Los Angeles history. Perched on a high bluff, mere steps from the beach, this timeless Santa Monica boutique hotel has undergone a meticulous $30 million redesign -- promising you an idyllic haven of rejuvenation. ... more   less 
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Also Known As:
Hotel Shangri La Santa Monica

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