We spent 6 nights at the hotel in January. We were upgraded, partly we guessed because it was our second stay. The hotel is charming, the front of house staff helpful and friendly, and they go the distance to make your stay memorable.
Our main gripe revolved around the house keeping staff. We had two bedrooms, with three people in total. The day we checked in we asked for a total of 4 towels. Day 2 we were back to only 2 towels, and had to ring again. Day 3 ditto, but my day 4 we had 5 towels and they replaced equal numbers daily. Similarly, housekeeping didn't provide additional toilet paper when the roll was running low, so we had to call to ask. These are only minor issues. But stop the hotel from being great.
We had the experience this time of some building works on the roof occurring directly above our room. The hotel staff handled our concerns extremely well and efficiently, and everyone knew we were the family in the noisy room. The hotel staff could not have apologized more. Or indeed done more to compensate us for work that should already have been completed.
We love this hotel, and can't understand why anyone would stay in downtown whe. You can stay on the beach, close to shops and restaurants, and watch the sunset every afternoon. We will return!
- Official Description (provided by the hotel):
- Overlooking the Pacific since 1939, Hotel Shangri-La is a dramatic beacon of Art Deco beauty, Hollywood allure, and Los Angeles history. Perched on a high bluff, mere steps from the beach, this timeless Santa Monica boutique hotel has undergone a meticulous $30 million redesign -- promising you an idyllic haven of rejuvenation. ... more less
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- Also Known As:
- Hotel Shangri La Santa Monica