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Hotel Shangri-La Santa Monica
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Reviews (1,265)
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All reviewsrooftop barart decopool areatwo bedroom suitefull kitchenocean viewperfect locationour honeymoonvalet parkingfarmers marketocean avenuethird street promenadelos angelesvenice beachpierconciergebathtub
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Reviewed October 20, 2012

We had two nights here after landing from out 11 and half hour flight from the UK, had a free upgrade to a suite which made up for the cost of parking at $33 a day +tax!
A very good location right across from the beach and only a short walk to the pier, also only a shprt walk to the main shopping area.Easy check-in and out and valet park so we didn't have to struggle with cases when we arrived/left.

  • Stayed: September 2012, traveled as a couple
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1  Thank Steve C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew M, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this reviewResponded October 23, 2012

Hello Steve C -

It was our pleasure having you as our guest at the Hotel Shangrila.

We hope next time you are able to spend more time with us! Thank you again and safe travels to you.

Sincerely,
Matthew Moore
Director of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 20, 2012

Ended our driving holiday in the US by spending 4 nights in the 2 bedroom suite. The suite was excellent with terrific view of the beach. Everything about our stay was excellent. The staff are all positive and make you feel welcome. Bar on the roof is nice for a beer watching the sunset, a must do. Perfect location for beach, shopping etc. highly recommend this place!

Stayed: October 2012, traveled with family
Thank speight_79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew M, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this reviewResponded October 23, 2012

Dear speight_79

Thank you for staying with us! Sounds like you had a wonderful driving tour of the US..what a great way to end the vacation in beautiful Santa Monica!

We look forward to welcoming you back very soon.

Sincerely,
Matthew Moore
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 19, 2012

We stayed in the Shangri-La for the first 2 nights of our USA road trip and it was a fantastic place! Beautiful Art-Deco architecture, helpful staff, massive room with wonderful views over the sea and comfortable bed. Although there was no coffee making facilities in the room, the hotel provide fresh coffee in reception area to take away with you.
Would definitely recommend and would stay here again

  • Stayed: September 2012, traveled with family
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Thank dafyddgibby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew M, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this reviewResponded October 23, 2012

Dear dafyddgibby -

It was our pleasure having you as our guests at the Hotel Shangrila!

We are glad you enjoyed our property and our amazing location. Look forward to welcoming you back soon!

Sincerley,
Matthew Moore
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 12, 2012 via mobile

We stayed here for 2 nights. Already having visited Santa Monica before while staying in LA, we didn't want to go through the fuss of taking the car or bus to enjoy the wonderfull beach, promenade and pier. Hotel Shangri-La is one of the best locations you can have in Santa Monica: close to the 3rd Street promenade as well as the pier, which gives you 1 of the best views of the Sunset I have ever seen! The hotel itself: valet parking is quite expensive, but we knew this upfront and we didn't want to risk parking a rental car in a public parking closeby. The rooms are very modern, we stayed in a room for disabled people which made that we could be in the room immediately, only downside was the shower: since this was foreseen for a wheelchair the water ended up almost everwhere in the bathroom, so better place some towels in strategic places, not to flood the whole room. After leaving the bathroom, the 'wooden' floor in the room was quite slippery, so be carefull not to fall over. The pool: nice and cosy little pool and jacuzzi that gets you relaxed after a long ride. Neighbourhood: conveniently located near the SM pier and the 3rd St promenade, with its shops and restaurants, so there is something for everybody! Staff in the hotel was very friendly at checkin and the fact that you can sit down while checking in made it a more cosy feeling immediately.
After our stay we noticed an extra charge on our credit card which was apparently an item of the mini-bar we didn't use. This error was quickly corrected through some e-mail exchange, so no complaints there! So, when you don't plan to take anything from the mini-bar, best not to browse around in it to avoid discussion!
Next time we want to stay in Santa Monica, the hotel Shangri-La will certainly be on top of our search list!

  • Stayed: September 2012
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Thank Dany_C_71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew M, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this reviewResponded October 23, 2012

Hello Dan_C_71

Thank you for taking the time to write a review for the Hotel Shangrila. And more importantly, thank you for staying with us!

We look forward to your return visit the next time you are in Santa Monica.

Sincerely,
Matthew Moore
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 11, 2012

What a great location to stay in Santa Monica. If ever we go to LA again I would definitely stay here. All the staff are very friendly and willing to assist at all times. This was the last stop on our 4 week holiday and we stayed for 4 days, I am so glad we did - wish it was longer. Our suite was well appointed and the sofa bed was comfortable for the kids. We enjoyed breakfast and lunches in the restaurant. 3rd Street Promenade is only 2 blocks away and great shopping. We hired bikes down on the pier twice and enjoyed trips to Venice Beach. We had a hire car which allowed us to go to Disneyland and drive into Hollywood.

Room Tip: Doesn't matter whether or not you have an ocean view room or not as we spent most of our time down the 3rd Street Promenade.
  • Stayed: October 2012, traveled with family
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Thank Melissa P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew M, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this reviewResponded October 23, 2012

Dear Melissa P -

Thank you so much for the comments! We enjoyed having you as one of our guests and look forward to your return.

Until then..safe travels!
Matthew Moore
Director of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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