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“This is a crazy place, to big for life”

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Hotel Shangri-La Santa Monica
Ranked #20 of 36 Hotels in Santa Monica
Reviewed June 18, 2012

By coincidence we spent one night in the Shangri-La Santa Monica. And we loved it. We had an upgrade to a two bedroom suite. With a balcony overlooking the see. The room was so beautiful. Modern, stylish, comfortable, great, just perfect. And as the whole hotel is, very hip, hipper than life, our better: than our life as a couple with two children. But we just experienced it and loved it. We wanted to stay longer but unfortunately they were fully booked for the next nights. So, if you want to be surprised and experience something that you didn't until then, go to the Shangri-La Santa Monica. Also the food in the bar on the ground floor is good, as is the staff!

Room Tip: If you can afford it: take the biggest overlooking the see. Marvelous. Or come late. Maybe you'l...
  • Stayed: August 2011, traveled with family
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2  Thank Theo1965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew M, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this reviewResponded July 29, 2012

Hello Theo1965

We are happy you enjoyed your stay with us at the Hotel Shangrila!

We look forward to your return.

Thank you,
Matt
Director of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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751 - 757 of 1,149 reviews

Reviewed June 18, 2012

We stayed at this hotel for 4 nights recently and found the hotel to be great - lovely style, overlooking the beach and promenade, large rooms with the best bathrooms! Cleaning done everyday and fresh towels. The pool is only small but we only spent a couple of hours there anyway, we were too busy on trips and exploring LA. Santa Monica Pier is is just down the road and the beach and Ocean just across the road. The hotel is near to everything - Third St Promenade is a couple of streets back with plenty of shops, bars and restaurants. Food was good everywhere except the 'Gate of India' - if you like Indian don't bother with this one - not up to much. For the best Italian ever with a great atmosphere and HUGE portions then try Buca de Beppo on 2nd Street - it was amazing. We never ate in the hotel although the food always looked good. The staff were helpful and polite.
The only thing we have a problem with is when we checked out we were told there was nothing to pay as we had pre-paid and hadn't charged anything to our room and yet a couple of days later the hotel had taken money from our account - and although i have emailed the hotel 4 times over the past two weeks about it they have still not replied, so although the hotel was lovely, the customer after service is non-existent, its as though now we've been and gone they don't have to bother with us! We were very disappointed with the after service after such a nice stay in Santa Monica.

  • Stayed: June 2012, traveled as a couple
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1  Thank TLK34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew M, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this reviewResponded July 29, 2012

Hello TLK34

Thank you for staying with us. We appreciate your business.

I am concerned about the post-departure charges; if this has not been resolved please contact me directly.

Thank you and safe travels!
Matt
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 17, 2012

Exterior does not prepare you for the charm and impressiveness of this hotel. (The exterior isnt bad - maybe just bland)

Great spacious rooms - I think we got upgraded as we ended up with 2 bathrooms as well as a lounge but our friends rooms were also spacious and impressive.

The roof top bar with great views is a must see and seems to be the place to go for the cool crowd.

Pool area is great.

We really enjoyed our stay here.

  • Stayed: June 2012, traveled with friends
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Thank davidwrunner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew M, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this reviewResponded July 29, 2012

Hi davidwrunner -

So glad you enjoyed your stay at the Hotel Shangrila. We hope you visit again soon.

Matt
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 15, 2012

We stayed for 4 nights and had an beutiful room ocean veiw. The pool is great and spacious and so was the room..
Certainly back in this hotel

  • Stayed: May 2012, traveled as a couple
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Thank ToutouneMontpellier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew M, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this reviewResponded July 29, 2012

Hello ToutouneMontpelleir -

We look forward to welcoming you back to the Hotel Shangrila when you visit the Los Angeles area again!

Safe travels,
Matt
Director of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 13, 2012

Decided to make Santa Monica our base while in LA area for 6 days and so glad we did and chose this hotel. It has retained its art deco charm and the rooms are in this style. We were lucky in having an amazing Ocean view - Santa Monica beach, pier and pacific ocean. The bathroom had the deepest bath I have ever seen (needed a step to get in and out & neither my husband nor I are small). Rooftop bar allows wonderful views and perfect sunset pictures. Only negative was planned wedding by poolside which guests weren't informed off and the sunbeds had been cleared up early. However when we complained, beds were brought out and complimentary drinks provided (the wedding didn't start for another 2 hours after).

Stayed: May 2012, traveled as a couple
Thank AlfieStorm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew M, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this reviewResponded July 29, 2012

Hello AlfieStorm -

Thank you for staying with us at the Hotel Shangrila. We were happy you enjoyed your time in Santa Monica.

We look forward to welcoming you again soon.
Matt
Director of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 4, 2012

Geared towardsa cool crowd, but not over the top. Great pool and rooms are spacious an airey. Been to L.A. a number of times and stayed here once, would return. Location excellent right on Ocean Ave. Valet staff run to get your car, really friendly. Check in staff full of personality.

  • Stayed: September 2011, traveled as a couple
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1  Thank worldwide002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MattBeukelman, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this reviewResponded June 8, 2012

Hello worldwide002

Thank you for staying with us at the Hotel Shangrila. We were happy to have you with us.

We look forward to your next visit! Until then, safe travels.

Matt Moore
Director of Operations

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Reviewed May 31, 2012

My husband and I spent the first two nights of our month-long trip to California here and we were not disappointed. The Shangri-La is a truly beautiful Art Deco hotel and the staff were friendly, helpful and charming - nothing was too much trouble. Our room was wonderful with a view of the palm trees and Pacifiic Ocean and our drinks and meals in the ground floor restaurant were excellent and accompanied by Ella Fitzgerald - what more could one want! I would highly recommend this hotel and can't wait to return. Congratulations to all the staff.

Room Tip: Just ask for an Ocean view - perfect!
  • Stayed: May 2012, traveled as a couple
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2  Thank lagunatic35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MattBeukelman, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this reviewResponded June 8, 2012

Hello lagunatic35

Thank you for choosing to stay with us. We were happy you were here.

We look forward to your next visit!

Matt Moore
Director of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Shangri-La Santa Monica

Address: 1301 Ocean Avenue, Santa Monica, CA 90401
Location: United States > California > Santa Monica > Santa Monica
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Santa Monica
#10 Family Hotel in Santa Monica
#12 On the Beach Hotel in Santa Monica
#12 Luxury Hotel in Santa Monica
#14 Romantic Hotel in Santa Monica
#16 Business Hotel in Santa Monica
Price Range: $378 - $1,033 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Shangri-La Santa Monica 4*
Number of rooms: 71
Official Description (provided by the hotel):
Overlooking the Pacific since 1939, Hotel Shangri-La is a dramatic beacon of Art Deco beauty, Hollywood allure, and Los Angeles history. Perched on a high bluff, mere steps from the beach, this timeless Santa Monica boutique hotel has undergone a meticulous $30 million redesign -- promising you an idyllic haven of rejuvenation. ... more   less 
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Also Known As:
Hotel Shangri La Santa Monica

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