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Reviewed August 4, 2019

We enjoyed our recent stay at Shutters. The room was cute, though it was a water view, it also looked over a parking lot. Location is fantastic and this hotel has just the right California casual and chic.
Breakfast and service in the restaurant, front desk, concierge and valet were very good.
Great place if you want to be by the beach,

Date of stay: July 2019
  • Trip type: Traveled with family
    • Location
    • Cleanliness
    • Service
2  Thank amandam299
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
eyoneyama, General Manager at Shutters on the Beach, responded to this reviewResponded August 5, 2019

Dear amandam299,

Thank you for taking the time to let us know about your recent stay. We are glad that you enjoyed your experience overall, and appreciate your constructive comments as we continue striving for excellence.

We hope to welcome you back soon.

Sincerely,
Laura McIver
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 1, 2019

Shutters is a beautiful and impeccably run hotel on the beach in Santa Monica. It has a beautiful pool area and beach front. One Spa is world class. The food is outstanding in all the restaurants, pool and beach. The most comfortable beds you could dream of. .

Date of stay: July 2019
  • Trip type: Traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank alansdonahue
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
eyoneyama, General Manager at Shutters on the Beach, responded to this reviewResponded August 2, 2019

Dear alansdonahue,

We appreciate your gracious comments regarding Shutters on the Beach. It is always a pleasure to receive positive feedback from our guests. We look forward to welcoming you back in the future.

Sincerely,
Laura McIver
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 1, 2019 via mobile

We stopped here to have a coffee so my review it will be only about the lobby and the service there.. not the room i have one review about the room 4 years ago you can check it if you interested.

The setting area nice comfortable.. the outside area very nice with the sea view but very small .

The coffee good and theres 3 desserts only in the menu but its nice to try it.

The service good.

Date of stay: August 2019
Trip type: Traveled with family
Thank QATAR2007
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
eyoneyama, General Manager at Shutters on the Beach, responded to this reviewResponded August 1, 2019

Dear QATAR2007,

Thank you for taking the time to let us know about you recent visit. We are glad that you enjoyed your experience overall, and appreciate your constructive feedback as we continue striving for excellence.

We hope to welcome you back soon.

Sincerely,
Laura McIver
General Manager

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Reviewed July 31, 2019

My only two neices and one of my grand niece were visiting Santa Monica. My oldest son and I joined them for breakfast at Shutters on the Beach, which is where they were staying. We had a reservation and were seated on the patio. The five of us were sitting there as several restaurant employees walked past us. Finally, one of them said someone would be right with you. A few minutes later our server showed up and took our drink orders. Again we waited. I asked a different server where our drinks were. Several minutes later, a different person brought four of the five drinks. Again, we waited. Finally our server shows up with the final drink and takes our breakfast order. The food was very good but the service was lousy. I was very dissappointed that such a fancy (not to mention very expensive) place, provided such poor service. I'm pretty sure this was not the "norm" at Shutters. It is my opinion that whoever our server was should be retrained or let go.

Date of stay: July 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Service
2  Thank RobertL873
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
eyoneyama, General Manager at Shutters on the Beach, responded to this reviewResponded August 1, 2019

Dear RobertL873,

Thank you for taking the time to let us know about your recent visit. We appreciate your candid and constructive comments about your dining experience at Shutters on the Beach.

It always a pleasure to receive feedback from our guests and is essential in our efforts to improve our service standards. We are certainly dismayed to learn that your experience was not flawless. Your comments have been shared with the appropriate departments so they may be addressed.

We look forward to the opportunity of welcoming you back in the future.

Sincerely,
Laura McIver
General Manager

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Reviewed July 30, 2019

We were lucky enough to stay in a suite facing the beach and it was lovely! The decor makes you feel like you are in your own beautiful luxurious home, and the views are just amazing. The beach is at you doorstep, so it is so easy to go enjoy it. The pool setting is also very relaxing. Bed was very cozy and the bathroom had a huge really fun tray of potential purchases with everything from sunscreen to face masks. Room service was great.

Date of stay: July 2019
  • Trip type: Traveled as a couple
    • Rooms
    • Cleanliness
    • Service
2  Thank OurFlatWorld
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
eyoneyama, General Manager at Shutters on the Beach, responded to this reviewResponded July 31, 2019

Dear OurFlatWorld,

Thank you for sharing your experience at Shutters on the Beach. It is always a pleasure to receive positive feedback from our guests.

We look forward to welcoming you back in the future.

Sincerely,
Laura McIver
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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