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“Definately Over-rated!”

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Shutters on the Beach
Ranked #7 of 36 Hotels in Santa Monica
Certificate of Excellence
A TripAdvisor Member
Boston, MA
16
Reviewed October 24, 2005

The expectation did not live up to the reality. The rooms themselves are quite cozy...however, upon opening our 'shutters' and the tiny balcony window, we were treated to a deluxe view of a public parking lot, complete with noisy SUVs circling endlessly for a spot,and a scary arguement between what appeared to be illegal immigrants. We were even lucky enough to be reminded of the occasional homeless prescence.

The restaurant(One Pico) was excellent however. Nice, but not worth the money.

  • Stayed: August 2005
    • Value
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6  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,473 - 1,479 of 1,676 reviews

A TripAdvisor Member
London
13
Reviewed October 16, 2005

Checked in for 3 days (2 nights) just in the last week. At this time of year and staying thursday-sat, the place seemed relatively empty.

No problems finding ample space on the pool deck for some relaxing, often alone in fact. Great service by every member of staff we came across. Rooms were fantastic. We walked in and got a "non ocean view king" for $325 a night + tax - even though the room had a relatively unobstructed ocean view anyway!

Looking back, i'd of been upset to of paid the extra for an ocean view room, bearing in mind I had similar view in a cheaper room. Could of got lucky - but you can always change rooms...

Back to the rooms - Big beds, lots of space, 32" LCD tv in the bedroom and another smaller flat panel in the bathroom. More phones than your average house and a good enough Internet connection to do some work.

It's perhaps overpriced - our 2 night stay ended up costing over $900 - I've stayed in better hotels at cheaper prices, but not as a walk-in customer. Main critism is the price of extra's (and everything is an extra) and the fire damaged cafe was still under repair, meaning breakfast options were not great.

Don't let that put you off spending a night or two though, beach front, ocean view (and if you think the ocean's "too far off" you need your eyes tested) and a great feeling about the place. Better than its sister, the Del Mar, room wise. Better than Lowes (also related!) quality wise. Second to none in Santa Monica in all likelihood.

  • Stayed: October 2005
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3  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Los Angeles
114
Reviewed September 24, 2005

I've never experienced a more confused check-in at a hotel. The curbside baggage man did not recognize me in the melee in the lobby. The check-in staff couldn't check me in at 6:00 PM even though check-in was guaranteed for 4:00 PM. I used the American Express Platinum service for the reservation but found myself in a disconnected building in a basement room. The hotel staff did not communicate the benefits of the American Express Platinum program. The staff offered us a drink while we waited but it was never produced.

After entering our room I discovered that a loud outdoor function was conducted within a few feet of our window. I could make eye contact with the serving staff if my shutters were open. Shortly after, someone banged on my door offering a bag of bath crstals, even though our "do not disturb"sign was displayed.

Things got worse the next day when the hotel kitchen caught fire. We had to evacuate the hotel for about 3 hours. Upon returning the elevator was blocked from entering and we had to hike up and down to our 3rd floor room.

The following day we dicovered that due to the fire, room service was not functioning and neither were the hotel restaurants.

Upon check-out I was "delighted" that we were offered a $50 credit for our inconvenience due to the fire.

Overpriced hotel with no sense of conscience. I would never recommend this hotel to anyone.

  • Stayed: September 2005
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14  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 20, 2005

Shutters on the beach is not alll it is cracked up to be. The rooms are great but I wouldn't spend the extra $$$ on the ocean view room. The ocean is still pretty far off and you can't even see much of it from the pool deck. The pool is small and it is difficult to find a chair to relax. The service is just mediocre I wouldn't write home over it. The food and drinks are pricey and just okay. I would say the best thing going for it is the proximity to the boardwalk. If you like to jog or ride a bicycle this is a plus and very convenient. There are many great hotels in Santa Monica that are far less expensive and just as lux.

Nice comfortable rooms if you are planning to spend a lot of time in your room. Oversized tubs, great amenities at a fee. Luxurious linens and a great bed, but who wants to pay double for luxury European bath products staring at you in your bath. The rubber duckie is a nice touch but believe me you are paying a lot of money for that duck. I would recommend this hotel for business travellers or even those who want to bring the family along. I would not recommend this hotel for those who just want to get away for a little while.

  • Stayed: March 2005
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6  Thank shelgreb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 12, 2005

I had made a reservation for a "deluxe ocean front" room and I honestly expected to have a full unobstructed ocean view considering I was paying $695/night. Imagine my disappointment when, after waiting until 6PM for this room (check-in time is supposedly at 4PM, but our room was not ready), we were placed in a room that had a view of the alleyway, the roof top of the building in front of us. We have a very nice view of the pipes and air-conditioning units on top of the roof, as well as the smoke coming out from the restaurant, and if you stood on your tippy-toes, you could see the ocean... and of course, when we complained about the room, we were told that no other rooms were available, and if we wanted to go to a different hotel, we would still have to pay for the night.
After much discussion with the general manager, we eventually got a room the next night right on the beach which was wonderful, and definitely what I expected the first time around.

On the plus side, the rooms are quite nice and all newly renovated. The restaurant One Pico is also quite good.

I do believe that this hotel just relies too much on the beach as its major selling point, which then translates into indifferent service. When I check into an upscale hotel, I expect an upscale service (think four seasons), and this was sorely lacking here.

So just be careful when you make a reservation for an "ocean view". Not all the rooms are equal.

  • Stayed: August 2005
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9  Thank PeckCheck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 31, 2005

Stayed 3 nights at Shutters as part of a California tour and wished it could have been longer! The room was beuatiful with the most comfortable hotel bed I have every slept in. Real homely feel to the room with all the added touches of books etc. The staff were all very helpful and friendly, although the only negative was that lunch around the pool took an hour to arrive! Restaurant downstairs was excellent, although a little pricey but this is to be expected when you stay at a hotel the quality of Shutters! If we return to LA at some stage in the future we will defintely stay at Shutters again.

  • Stayed: July 2005
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1  Thank VejerLinda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 22, 2005

We just returned from the perfect getaway at Shutters. Our room was on oversized spa room located in the Ocean House on the 2nd floor, which is actually on the first floor. The room was HUGE. Nice sitting area, with comfortable couch with fireplace. Bed was oversized and ever so comfortable. Very high quality and thread count sheets.

The bathroom was a true gem. Small flat screen tv-The tub was actually a jacuzzi with jets, bubbles and so many extra bells and whistles. The shower was equally large. The bath products were lovely and smelled so good, I can't remember the name.

One Pico has a new chef, that personally came out and met us....He has changed the menu and he isn't afraid to try different ingredients together. The cream corn soup was fat free and very low in calories, you would never know it unless he hadn't told me. I had the lobster risotto and my husband had the scallop pasta and both entrees were incredible. The dinner was aboslutely divine. We had a table overlooking the water. We were so relaxed and not rushed at all.

The pool itself is small, but there are plenty of comfortable lounge chairs. Service around the pool seemed spotty, but we quickly remedied that problem by just walking up to the counter, no big deal.

We had a great time, and it was just the break we needed.

  • Stayed: July 2005
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4  Thank onlyfirstclass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shutters on the Beach

Address: 1 Pico Blvd., Santa Monica, CA 90405-1063
Phone Number:
Location: United States > California > Santa Monica > Santa Monica
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Santa Monica
#4 Business Hotel in Santa Monica
#5 Luxury Hotel in Santa Monica
#5 On the Beach Hotel in Santa Monica
#14 Family Hotel in Santa Monica
#16 Romantic Hotel in Santa Monica
Price Range: $637 - $901 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shutters on the Beach 5*
Number of rooms: 198
Official Description (provided by the hotel):
Shutters on the Beach is more than just a spectacular place to stay, it’s the epitome of Southern California’s breezy lifestyle. This captivating hotel is located directly on the sand and within walking distance of the area’s biggest attractions including the Santa Monica Pier and hundreds of shops and restaurants. For business or pleasure, this quintessential beachfront hideaway is known as the place the high-profile go to be low-profile. ... more   less 
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Also Known As:
Shutters On The Beach Hotel Santa Monica
Shutters Beach
Shutters Santa Monica

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