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“Shutters - mediocre service”

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Shutters on the Beach
Ranked #6 of 36 Hotels in Santa Monica
Certificate of Excellence
Reviewed October 18, 2013

Shutters has a fantastic location on the beach in Santa Monica. The rooms are very nice and are painstakingly decorated. The restaurant is very good and the location cannot be beat. The only complaint is the service. The staff is inattentive and slow to act. It is mediocre at best. This is unacceptable given the cost of an overnight stay.

  • Stayed: October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank DukeImp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GregoryDay, General Manager at Shutters on the Beach, responded to this reviewResponded October 24, 2013

Dear Dukelmp,

I appreciate your constructive criticism, but would dearly like to learn more so that we can correct any issues possible. I have sent you a direct message, please check your inbox. Thank you!

Gregory Day, General Manager
Shutters on the Beach

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945 - 951 of 1,652 reviews

Reviewed October 16, 2013

I stayed here thanks to a great Corporate rate, loved the room especially the bathroom, luxurious and relaxing decor. Made a business trip feel like vacation. Hotel had their private car take me to my local yoga class. Great product from Red Flower in all rooms and at gym.

Stayed: August 2013, traveled on business
Thank Jennifer O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GregoryDay, General Manager at Shutters on the Beach, responded to this reviewResponded October 24, 2013

Jennifer O.,
Thanks so much for staying with us and the nice comments. We LOVE red flower too!

Gregory Day, General Manager
Shutters on the Beach Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 13, 2013 via mobile

We stayed for three nights and were a little anxious due to having read some of the reviews about staff attitudes! We had nothing but polite and welcoming staff from our arrival! Our room on 7th floor was amazing with views of the Ocean and Santa Monica pier.Those amazing sunsets! Pool was quiet as out of season and again staff were helpful. Spa tub did not really work properly due to some city regulation but was my only negative. Bikes were provided by the hotel and we had an outing along the boardwalk as far as Marina del Rey.Easy walking from hotel to shops and restaurant. Drinks in the bar watching the sun go down and looked after very well by Melody (Muse fan as well!) This hotel is expensive but I had always wanted to stay there. This was our engagement treat and was everything we wanted it to be!

Stayed: October 2013, traveled as a couple
1  Thank Nerys M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GregoryDay, General Manager at Shutters on the Beach, responded to this reviewResponded October 14, 2013

Dear Nerys M,

Thank you for choosing Shutters on the Beach for your engagement celebration. Congratulations! We are happy you enjoyed your stay and hope you return to celebrate all your anniversaries with us!

Gregory Day, General Manager
Shutters on the Beach

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Reviewed October 12, 2013

Really great service, clean linens and a lovely restaurant. Very close to santa monica city and the amenities are just lovely. We walked down the beach every day! love it! I think that many different people will enjoy this hotel, couples, solo etc. Dont pass it up, worth the money and better than loews up the road...

Stayed: February 2013, traveled as a couple
Thank jarradinLA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 12, 2013

Can't get any better ! Wonderful accommodations great service and always willing to meet your needs.
Great location on the beach and if you opt for a ocean view you won't be disappointed.
On the expensive side but we'll worth it. If you can ask for high floor corner room.

Stayed: September 2013, traveled as a couple
Thank Chris A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GregoryDay, General Manager at Shutters on the Beach, responded to this reviewResponded October 24, 2013

Thanks Chris A! We look forward to welcoming you back!

Gregory Day, General Manager
Shutters on the Beach Hotel

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Reviewed October 9, 2013

Did a road trip from N. CA to this hotel. Very nice, on the beach, but the room windows didn't face the beach they were on the side of the room. Still very nice and perhaps other rooms did have ocean views. Pricey, but we still enjoyed it and would stay again if in the area

  • Stayed: November 2012, traveled as a couple
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Thank Bradrocklin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 5, 2013

this was not my first visit nor will it be my last
I love shutters
However I think the rooms are getting dated .......... time to knock off a point
meanwhile the location is awesome,........ really great !
the staff and the service are GREAT
the bed and the linen the amenities too are really comfortable ....... just great too
lots of lovely touches abound
yes it is expensive but good things can prove to be expensive ......... and worth it ..........it really is good ........or I meant to say GREAT !
yuk yuk yuk

Room Tip: opt for a part ocean view room ......... the rooms are cheaper than the full ocean view rooms...
See more room tips
  • Stayed: October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank lorrainesfavourite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shutters on the Beach

Address: 1 Pico Blvd., Santa Monica, CA 90405-1063
Phone Number:
Location: United States > California > Santa Monica > Santa Monica
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Santa Monica
#4 Business Hotel in Santa Monica
#5 On the Beach Hotel in Santa Monica
#5 Luxury Hotel in Santa Monica
#16 Romantic Hotel in Santa Monica
#18 Family Hotel in Santa Monica
Price Range: $592 - $901 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shutters on the Beach 5*
Number of rooms: 198
Official Description (provided by the hotel):
Shutters on the Beach is more than just a spectacular place to stay, it’s the epitome of Southern California’s breezy lifestyle. This captivating hotel is located directly on the sand and within walking distance of the area’s biggest attractions including the Santa Monica Pier and hundreds of shops and restaurants. For business or pleasure, this quintessential beachfront hideaway is known as the place the high-profile go to be low-profile. ... more   less 
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Also Known As:
Shutters On The Beach Hotel Santa Monica
Shutters Beach
Shutters Santa Monica

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