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“Best place to stay while in Santa Maria” 5 of 5 stars
Review of BEST WESTERN Plus Big America

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BEST WESTERN Plus Big America
Ranked #2 of 21 Hotels in Santa Maria
Certificate of Excellence
Los Angeles, California
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Best place to stay while in Santa Maria”
5 of 5 stars Reviewed January 2, 2013

I have stayed at the BW in Santa Maria several times and each time I have been completely satisified with the hotel stay. The staff is super friendly and accomodating. The rooms are neat and clean. Their continental breakfast is simple but it is good. I would certainly recommend the BW Santa Maria.

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank dinat99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review, January 10, 2013
Dear dinat99,


Thank you for your review. Thank you for your loyalty and continued support. We really appreciate your business. Thank you for your kind comments about our staff and our rooms. We all work hard to ensure that every guest has a pleasant stay.


Best Western Plus Big America
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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586 reviews from our community

Traveler rating
    300
    197
    56
    22
    11
See reviews for
189
186
34
87
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
London, United Kingdom
Level Contributor
45 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
1 of 5 stars Reviewed December 29, 2012

Well can not say much. Booked via booking.com. We turned up to realise that front house at Big Western did not even have our booking! Someone forgot to check and transfer.

The Front Office member would not even offer any sort of customer service, by offering for us to use their Internet so we could check the details. No coffee or even water was offered even though he could see we had been on the road.

No doubt we promptly left and found another place to lay our head for the night:)

Room Tip: Area seemed very run down.
See more room tips
  • Stayed August 2012, traveled with family
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Service
Helpful?
2 Thank Chocosuga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lalinde, France
Level Contributor
92 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 stars Reviewed December 24, 2012

Driving from San Francisco to Los Angeles on our Road trip / Holiday, We stopped here for one night, On arrival the staff were very friendly and helpful,
the room was well equipped and a Big comfortable bed, my wife loved the bathroom which was clean and large for a hotel chain don't know if this is the same in all Best Western Plus hotels as this is our first visit to them but would use them again when visiting the US

Breakfast is very good and included in the price

Highly recommend

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Steve C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review, January 10, 2013
Dear Steve C,


Thank you for your review. We are happy that we were able to accommodate you on your road trip. Thank you for commenting on our friendly staff as well as our rooms. We hope you were able to see what you wanted to see when visiting the U.S., and we hope to see you again soon.


Best Western Plus Big America Management and Staff
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Glendora, California
1 review
5 of 5 stars Reviewed December 20, 2012

Upon arrival early that evening it started to rain and it was predicted to continue heavily through out the night. Elaine Twitchell, The Sales Manager was walking out the door leaving for night. She inquired if there was anything she could do to make our stay more enjoyable. I told her we had come up from the Los Angeles area on “Touring Type Motor Cycles” as we usually do a few times a year to have dinner at Jockos Steak House. Kidding, I asked if she could drive us to dinner at 7:00 pm and then come back and pick us up. Or give me the number of a local taxi service. She said they were short handed this evening but let me see what I can do. As I was checking in a few minutes later she introduced me to Max Tucker who just happens to be the General Manager who asked me what time we wanted to go and gave me his cell # to call when we were ready to come back.

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Chuck P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review, January 10, 2013
Dear Chuck P,


Thank you for your review. We are happy to hear you enjoyed your stay with us, and we are happy we were able to get you to Jocko's. We do our best, even if it means going above the call of duty, to make our guests happy. We hope to see you again soon.



Best Western Plus Big America Management and Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Westlake Village, California
Level Contributor
93 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed December 17, 2012 via mobile

I honestly can't understand giving this hotel any negative comments. We came to the area for wine tasting. We worked our way up Foxen Canyon and had made reservations at this hotel for one overnight. The lobby is lovely (not that I really care about lobbies:)....desk staff friendly and helpful. Our room was large, clean and comfortable (#136). We had a great dinner at Shaws nearby, and had a comfortable nights sleep. It was a cold night...heater worked great and blankets were sufficient. The included breakfast was appreciated...waffles, biscuits and gravy, breakfast burritos. Check out easy and I would definitely stay here again while in the area. We travel a lot on weekends...we live near Malibu and love road trips driving up the coast ....Best Western is value, with a safe , enjoyable stay.

  • Stayed December 2012
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Gamyleigh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BW_Santa_Maria, Manager at BEST WESTERN Plus Big America, responded to this review, December 18, 2012
Dear Gamyleigh,


Thank you for your review. We appreciate the kind comments and we are glad you enjoyed your stay. We are also happy that you were able to visit the local wineries, and that you were able to enjoy some Santa Maria style BBQ at Shaw's. Santa Maria is known for its BBQ and its wineries. Thank you for your compliments on our breakfast. We are happy you enjoyed it. We hope to see you again soon.



Best Western Plus Big America Management and Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
75 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
3 of 5 stars Reviewed November 26, 2012

We expected much better as this Best Western is rated No 1 in the city by Trip Advisor.I cannot imagine what the rest of them are like. It isn't that bad but surely cannot take the top spot in town. All the furniture looks like it came out of thrift stores and the whole place needs an urgent update. Design is fussy and outdated . Internet in the room kept failing. Breakfast was better than the usual terrible offerings you get in the USA but still falls far behind what is offered in hotels in other countries .The lady running the breakfasts did not seem to want to clean the vacant tables so the area was littered with used plates and cups.The reception staff seemed too preoccupied and only acknowledged us when we asked a question, otherwise we seemed to be invisible. .

Room Tip: Choose on the ground floor to avoid hauling your bags up a flight of stairs
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  • Stayed November 2012, traveled with friends
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank broadwood24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Plus Big America

Property: BEST WESTERN Plus Big America
Address: 1725 N Broadway, Santa Maria, CA 93454-1927
Phone Number:
Location: United States > California > Santa Maria
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Best Value Hotel in Santa Maria
#1 Romantic Hotel in Santa Maria
#2 Family Hotel in Santa Maria
#3 Business Hotel in Santa Maria
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN Plus Big America 3*
Number of rooms: 106
Official Description (provided by the hotel):
Whether you are traveling on business or traveling for pleasure the Best Western PLUS Big America hotel in Santa Maria , California has something to offer for everyone. Located between Santa Barbara and San Luis Obispo , the Big America hotel in Santa Maria offers its guests many luxuries for an affordable price. Join us in our lobby every morning for a complimentary, deluxe continental breakfast, and while you are eating your breakfast help yourself to a couple of complimentary newspapers.Our Santa Maria hotel rooms have been called by many “the best hotel rooms in Santa Maria ” because of the size of the rooms and the cleanliness of the rooms. Each of our Santa Maria hotel rooms contains a mini refrigerator, microwave, iron and ironing board, coffee maker, cable TV, air conditioning, wet bar, voice mail, and each room is equipped for High Speed Internet Access, both hard wired and wireless. Santa Maria is known for its Santa Maria style barbecue and the Big America hotel is close to many fine restaurants, and the meals they usually serve are big, so there are bound to be leftovers. We also have a restaurant located on the premises, which is called Francisco's Country Kitchen. We keep on hearing good things about the food, so why not give it a try. The microwave and mini refrigerator would come in really handy if you are looking for a midnight snack.Our Santa Maria hotel has rooms that can accommodate just about anyone. ... more   less 
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Also Known As:
Best Western Plus Big America Hotel Santa Maria
Best Western Santa Maria
Santa Maria Best Western

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