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“A Big Mistake!”

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Best Western Plus Big America
Ranked #1 of 21 Hotels in Santa Maria
Certificate of Excellence
Reviewed December 29, 2012

Well can not say much. Booked via booking.com. We turned up to realise that front house at Big Western did not even have our booking! Someone forgot to check and transfer.

The Front Office member would not even offer any sort of customer service, by offering for us to use their Internet so we could check the details. No coffee or even water was offered even though he could see we had been on the road.

No doubt we promptly left and found another place to lay our head for the night:)

Room Tip: Area seemed very run down.
  • Stayed: August 2012, traveled with family
    • Rooms
    • Service
2  Thank Chocosuga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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544 - 550 of 706 reviews

Reviewed December 24, 2012

Driving from San Francisco to Los Angeles on our Road trip / Holiday, We stopped here for one night, On arrival the staff were very friendly and helpful,
the room was well equipped and a Big comfortable bed, my wife loved the bathroom which was clean and large for a hotel chain don't know if this is the same in all Best Western Plus hotels as this is our first visit to them but would use them again when visiting the US

Breakfast is very good and included in the price

Highly recommend

  • Stayed: November 2012, traveled as a couple
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Thank Steve C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BW_Santa_Maria, Manager at Best Western Plus Big America, responded to this reviewResponded January 10, 2013

Dear Steve C,


Thank you for your review. We are happy that we were able to accommodate you on your road trip. Thank you for commenting on our friendly staff as well as our rooms. We hope you were able to see what you wanted to see when visiting the U.S., and we hope to see you again soon.


Best Western Plus Big America Management and Staff

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Reviewed December 20, 2012

Upon arrival early that evening it started to rain and it was predicted to continue heavily through out the night. Elaine Twitchell, The Sales Manager was walking out the door leaving for night. She inquired if there was anything she could do to make our stay more enjoyable. I told her we had come up from the Los Angeles area on “Touring Type Motor Cycles” as we usually do a few times a year to have dinner at Jockos Steak House. Kidding, I asked if she could drive us to dinner at 7:00 pm and then come back and pick us up. Or give me the number of a local taxi service. She said they were short handed this evening but let me see what I can do. As I was checking in a few minutes later she introduced me to Max Tucker who just happens to be the General Manager who asked me what time we wanted to go and gave me his cell # to call when we were ready to come back.

  • Stayed: December 2012, traveled with friends
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Thank Chuck P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BW_Santa_Maria, Manager at Best Western Plus Big America, responded to this reviewResponded January 10, 2013

Dear Chuck P,


Thank you for your review. We are happy to hear you enjoyed your stay with us, and we are happy we were able to get you to Jocko's. We do our best, even if it means going above the call of duty, to make our guests happy. We hope to see you again soon.



Best Western Plus Big America Management and Staff

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Reviewed December 17, 2012 via mobile

I honestly can't understand giving this hotel any negative comments. We came to the area for wine tasting. We worked our way up Foxen Canyon and had made reservations at this hotel for one overnight. The lobby is lovely (not that I really care about lobbies:)....desk staff friendly and helpful. Our room was large, clean and comfortable (#136). We had a great dinner at Shaws nearby, and had a comfortable nights sleep. It was a cold night...heater worked great and blankets were sufficient. The included breakfast was appreciated...waffles, biscuits and gravy, breakfast burritos. Check out easy and I would definitely stay here again while in the area. We travel a lot on weekends...we live near Malibu and love road trips driving up the coast ....Best Western is value, with a safe , enjoyable stay.

  • Stayed: December 2012
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Thank Gamyleigh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BW_Santa_Maria, Manager at Best Western Plus Big America, responded to this reviewResponded December 18, 2012

Dear Gamyleigh,


Thank you for your review. We appreciate the kind comments and we are glad you enjoyed your stay. We are also happy that you were able to visit the local wineries, and that you were able to enjoy some Santa Maria style BBQ at Shaw's. Santa Maria is known for its BBQ and its wineries. Thank you for your compliments on our breakfast. We are happy you enjoyed it. We hope to see you again soon.



Best Western Plus Big America Management and Staff

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Reviewed December 4, 2012

  • Stayed: November 2012, traveled with family
    • Value
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Review collected in partnership with Best Western
Thank HANS S
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
BW_Santa_Maria, Manager at Best Western Plus Big America, responded to this reviewResponded December 7, 2012

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Reviewed November 26, 2012

We expected much better as this Best Western is rated No 1 in the city by Trip Advisor.I cannot imagine what the rest of them are like. It isn't that bad but surely cannot take the top spot in town. All the furniture looks like it came out of thrift stores and the whole place needs an urgent update. Design is fussy and outdated . Internet in the room kept failing. Breakfast was better than the usual terrible offerings you get in the USA but still falls far behind what is offered in hotels in other countries .The lady running the breakfasts did not seem to want to clean the vacant tables so the area was littered with used plates and cups.The reception staff seemed too preoccupied and only acknowledged us when we asked a question, otherwise we seemed to be invisible. .

Room Tip: Choose on the ground floor to avoid hauling your bags up a flight of stairs
  • Stayed: November 2012, traveled with friends
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1  Thank broadwood24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 21, 2012

Friendly staff at the desk in a large lobby with chandeliers and computers that helped us find our next hotel as we traveled north up the coast. Location felt safe and restaurant recommended by desk staff turned out to be an excellent choice for reasonable priced delicious steaks. Breakfast selection was very extensive with a super nice person seeing to all your needs. Food was also tasty when some other restaurants may advertise hot breakfasts they may not be as good as this was. Room large and very clean, comfy beds & pillows with plenty of clean towels. Only minor drawback was finding an ice machine or being on the second floor and slightly difficult for senior citizen age individuals to carry bags up, but we did. Pool & hot tub definitely a plus and well maintained. Definitely would recommend to everyone coming to this area to stay here.

Room Tip: Ask for lower floor if you have difficulty walking or climbing stairs as no elevator that we saw is...
  • Stayed: September 2012, traveled with friends
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Thank Susan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BW_Santa_Maria, Manager at Best Western Plus Big America, responded to this reviewResponded November 26, 2012

Dear SUSAN K,


Thank you for your review. We are happy to hear that you enjoyed your stay with us. Thank you for the kind words about our Internet station in our lobby, as well as our free, deluxe continental breakfast. We sincerely apologize that the ice machines were difficult to find, and putting you in a second floor room. We hope to see you again soon.


Best Western Plus Big America Management and Staff

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Additional Information about Best Western Plus Big America

Address: 1725 N Broadway, Santa Maria, CA 93454-1927 (Formerly BEST WESTERN Plus Big America)
Phone Number:
Location: United States > California > Santa Maria
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Best Value Hotel in Santa Maria
#1 Romantic Hotel in Santa Maria
#2 Family Hotel in Santa Maria
#3 Business Hotel in Santa Maria
Price Range: $110 - $173 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Big America 2.5*
Number of rooms: 106
Official Description (provided by the hotel):
Whether you are traveling on business or traveling for pleasure the Best Western PLUS Big America hotel in Santa Maria , California has something to offer for everyone. Located between Santa Barbara and San Luis Obispo , the Big America hotel in Santa Maria offers its guests many luxuries for an affordable price. Join us in our lobby every morning for a complimentary, deluxe continental breakfast, and while you are eating your breakfast help yourself to a couple of complimentary newspapers.Our Santa Maria hotel rooms have been called by many “the best hotel rooms in Santa Maria ” because of the size of the rooms and the cleanliness of the rooms. Each of our Santa Maria hotel rooms contains a mini refrigerator, microwave, iron and ironing board, coffee maker, cable TV, air conditioning, wet bar, voice mail, and each room is equipped for High Speed Internet Access, both hard wired and wireless. Santa Maria is known for its Santa Maria style barbecue and the Big America hotel is close to many fine restaurants, and the meals they usually serve are big, so there are bound to be leftovers. We also have a restaurant located on the premises, which is called Francisco's Country Kitchen. We keep on hearing good things about the food, so why not give it a try. The microwave and mini refrigerator would come in really handy if you are looking for a midnight snack.Our Santa Maria hotel has rooms that can accommodate just about anyone. ... more   less 
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Also Known As:
Best Western Plus Big America Hotel Santa Maria
Best Western Santa Maria
Santa Maria Best Western

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