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All reviews breakfast and dinner small kitchenette rooms are huge housekeeping staff pismo beach off the highway short drive full kitchen would stay again great customer service stayed one night coffee maker bed was very comfortable microwave television stopover santa
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Reviewed May 30, 2018 via mobile

Excellent - from the first moment we entered. Nice welcome from the staff, spacious, clean rooms. Just off Highway 101, but surprisingly quiet. I advise anyone to get room on the 1st floor facing the pool and jacuzzi. You can just run out of the balcony door straight into the pool:) 15 minutes from the beach. Highly recommend!

Stayed: May 2018, traveled with friends
Thank runningdevendra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 18, 2018

From the moment you walk in the front door that staff is friendly and professional. Great location off the highway. The room we were in can use an update on the furniture. It looked a little gross with grease stains and dirt stains. It had a slight odor to the room. I did open the balcony door to help air it out. Beds are comfy. Room was spacious and we had a kitchenette that was clean and nice. Not as fresh as the new Holiday Inns but still better than most hotels.

  • Stayed: May 2018, traveled as a couple
    • Location
    • Cleanliness
    • Service
Thank afsfblondie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 11, 2018 via mobile

The location is right off of the 101. We were greeted by very friendly staff. The room was larger than expected. Nice amenities, patio , small refrigerator and microwave! A little home away from home!
The room was clean.
Bed was very comfortable with nice pillows and soft cover.
Honestly the hotel was a lot nicer than we even expected.
We had dinner in the restaurant. The Portabello.
Food was fast food it was tasty, the staff was excellent!
Will return to this hotel if we stay in this area in the future!

Stayed: May 2018
Thank TravelnJoanna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 6, 2018 via mobile

First impressions were of pleasant from office staff, although when we asked if our booking included breakfast we were just told, no, no information about should we require breakfast....
The whole place looks tired and desperate for a coat of paint at the very least.
On arrival in the room, the room door was wide open. Yes it large, however the bed did not look as though it was freshly made, crumbled bedding, the floor didn’t look like it had been vacuumed as there were large pieces of debris on the carpet, towels in the bathroom ruffled and I didn’t notice any toiletries. We were offered another room and it was a complete contrast to the first one, although the corridor outside hadn’t been vacuumed either as there were large pieces of debris on the floor right outside the room.
Totally not what we expect from a Holiday inn at $135 a night.

Stayed: May 2018, traveled as a couple
Thank 702catherines
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGService, Guest Relations Manager at Holiday Inn Santa Maria, responded to this reviewResponded May 20, 2018

Hello Catherine S,

I'm sorry to learn about your disappointment with the initial room! I understand that the cleanliness fell below your expectations. It's good to know that our staff quickly provided you an alternate room, they are exceptional in many ways. I know our hotel does not take your feedback lightly and housekeeping will be addressed accordingly. We hope that you can come back so that we can regain your confidence in Holiday Inn! Thank you for trusting us.

Regards,

Anna B
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 17, 2018 via mobile

This hotel is old & needs to be updated. The rooms are large in size but smell bad & water in bathroom sink drains very slow. We changed rooms & this room had no water pressure & the hairdryer stopped working. We overpaid by wanting the breakfast plan- we paid $135@ night and I see online it is $95 with free breakfast. I would not recommend this hotel.

Stayed: April 2018, traveled with friends
Thank goby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGService, Guest Relations Manager at Holiday Inn Santa Maria, responded to this reviewResponded May 1, 2018

Hello goby,

Thank you for taking the time to write a review of our hotel. I am sorry for any inconvenience you may have experienced due to the smell and poor condition of the hotel. I have sent you a private message in an effort to follow up on your concerns.

Rest assured that we will continuously do our best to always improve so we can accommodate you better in the future. I do hope that you will allow us to welcome you back and give us another opportunity to make it up to you.

Kind Regards,

Dianne L.
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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